We needed a rental unit last minute and Robin was so helpful explaining our options clearly and…read moregetting us set up with a unit that met our needs!

What a pleasant experience working with Adriana (I hope that's her name). She is not only…read morepersonable but also efficient, thoughtful, and offers effective suggestions to make the moving/storage experience easier. In addition, she manages to maintain the cleanlness of the facility. While still giving the customer great service. This was my 3rd unit I rented, and I would recommend it unreservedly. 5 STARS

In today's world, where there is a severe lack of customer service, well, everywhere, I was…read moresurprised and delighted to have one of my best recent customer service interactions at Storage Sense! We've been renting a unit for 18 months, and everything about this company is top-notch, from the cleanliness of the facilities to the pleasant, and extremely helpful, front office team. I feel like my belongings are in great hands here, and I'd highly recommend to anyone else looking for a storage facility in the area. Shoutout to Laura, who has been an absolute pleasure to work with!

When I was looking for a place to store my things, other places had the same 10×10 for a lot more…read more Not only were other places price more, but they did not have climate control at that price either. When I needed help with my many questions, they were willing to answer them all. In person or on the phone, before COVID 19, customer service was what I expected it to be, courteous, friendly, and above all else respectful. I'm glad I didn't go with my first this time. Thank you their team of professional staff, I would recommend them to others who is looking for a place to store their things.

I've used Access a few times. Katherine at the front desk was very accommodating. She took the time…read moreto show us a bunch of units until we found the one that met our needs. Excellent customer service. Using the free truck to pick up our furniture was excellent. Very easy process. $1 first months rent is nice too.

Super friendly and professional staff! Clean and well maintained facility. Reasonably priced.read more

I just wanted to thank Kimberly for her helpful and friendly service at the woodbridge location…read more She always has a smile and is super helpful with any questions or concerns. She makes the whole process so much easier. Thank you.

I had visit the Property about a month earlier when I got there there was 3 woman in the front…read moreoffice one which was in training the 2 woman showed me 2 units and I decided to go for the bigger one . I had return a month later November 17 2025 around 1 in the afternoon this time I had Reserve a unit One day Prior when I got there I explain to the lady in the front she wore glasses and had strawberry blonde hair. I had visit there before and really like a unit I seen she Immediately said I could have not and that she was the only one working there I said yes I did visit i also said I Reserved a unit she said it was cancel I said but why I have a week she then began to give me a nasty attitude she continued to be very rude I ask to show me the unit she went head of me like if she hate everything in her life she show me one unit I told her that won't work . I also explain the unit I seen the month before is the one I want can she show me a bigger one I told her the price I was " """quoted she literally began to say that can't be true making me feel like I was lieing !She then mentioned she is the only person there. Again making me believe no one show me a unit and I was liar . She had the biggest attitude she was mean I felt like she was about to loose it to be honest I think she is suffering from Menopause because she was straight out her mind ! When I said I would like to see another bigger unit she said no she anit showing me nothing and also said she is taking the stairs because she just don't know what she"will do to me in the Elevator to me anyone wanting to get storage I warn you don't go there that woman has the worst attitude poor customer service she really needs help she does not need to be there watch out she wears glasses with like strawberry blonde hair and a bad bad attitude ! I will never return and by the way I went somewhere else and I received a great Experience and a better price ! Don't rent from here !

This place has great customer service. I reserved a place online and they called the next day to…read moreconfirm all. I got more calls leading up to the move to confirm and make sure they were ready to greet the new customer. They called a couple times the day of to confirm arrival time s they would be prepared. In the end, I got delayed and could not get there on the arrival day before the office closed at 7pm (for new customers). So I had to scramble and find another place closer to me but farther from where I wanted it that was open an hour later when I arrived. A bad day for me. Arthur's customer service was so above and beyond what was expected (and had great prices) I'd go back to them in a heartbeat.

From the owner: Self Storage, Storage Units, Business Storage, Furniture Storage, Boat Storage, RV, Flex Warehouse,…read moreMoving, Moving Equipment, Secure Storage, Storage Rental

Yes staff were great. Rented a spot for 1 year. I moved twice within the year into a larger spot…read moreand they always accommodate me.

It surprises me that I am even writing a review but this kind of behavior cannot go unnoticed…read more There is a lady at the Metuchen, Nj location named "Alora" . For some odd reason she had a nasty attitude with me the other day about the "times" I use the facility . I wonder if she does this to others... For someone who has been loyal to Extra Space , pays their bills on time it was disappointing to see such low behavior from an employee . I almost never have to deal with staff as I do everything online and I am going to keep it that way ! It was almost borderline harassment what she was telling me & her nasty tone was very belittling. Will be leaving a complain with corporate. She "tried" the right one .

Awesome people, excellent service, love the storage space, very secure !!Love this time place.read more

Awesome place to rent with great staff to help you get the best price and unit available! Greg and…read moreRuth are extremely friendly! I recommend renting from here!

Storage unit was clean upon arrival and ready for move in. After about four months, my monthly was…read moreraised $150. So, I decided to move out and as I was moving out of the unit I found mouse and/or rat droppings all over my unit. Lots of items were damaged from pee and feces. The gate no longer closes leaving anyone to wander inside. This is the third Extra Space Storage location I've rented from and this is the worst out of all three. Management needs to step up and take care of the rodent infestation and fix the gate.

Super nice made moving in easy and fast and the price for what we needed was absolutely perfectread more