I just wanted to thank Kimberly for her helpful and friendly service at the woodbridge location…read more She always has a smile and is super helpful with any questions or concerns. She makes the whole process so much easier. Thank you.

I had visit the Property about a month earlier when I got there there was 3 woman in the front…read moreoffice one which was in training the 2 woman showed me 2 units and I decided to go for the bigger one . I had return a month later November 17 2025 around 1 in the afternoon this time I had Reserve a unit One day Prior when I got there I explain to the lady in the front she wore glasses and had strawberry blonde hair. I had visit there before and really like a unit I seen she Immediately said I could have not and that she was the only one working there I said yes I did visit i also said I Reserved a unit she said it was cancel I said but why I have a week she then began to give me a nasty attitude she continued to be very rude I ask to show me the unit she went head of me like if she hate everything in her life she show me one unit I told her that won't work . I also explain the unit I seen the month before is the one I want can she show me a bigger one I told her the price I was " """quoted she literally began to say that can't be true making me feel like I was lieing !She then mentioned she is the only person there. Again making me believe no one show me a unit and I was liar . She had the biggest attitude she was mean I felt like she was about to loose it to be honest I think she is suffering from Menopause because she was straight out her mind ! When I said I would like to see another bigger unit she said no she anit showing me nothing and also said she is taking the stairs because she just don't know what she"will do to me in the Elevator to me anyone wanting to get storage I warn you don't go there that woman has the worst attitude poor customer service she really needs help she does not need to be there watch out she wears glasses with like strawberry blonde hair and a bad bad attitude ! I will never return and by the way I went somewhere else and I received a great Experience and a better price ! Don't rent from here !

In just two years, my rental rate at Public Storage nearly doubled. When I inquired about the…read moreincrease, staff casually remarked, "We're not a nonprofit," and "It's a sign of the times." This isn't about covering costs--it's about maximizing profits. In 2024, Public Storage reported revenues of $4.696 billion and $3.44 billion in gross profit, boasting a gross margin of approximately 73.3% . Such practices highlight a broader issue: until consumers collectively reject this level of corporate greed, companies like Public Storage will continue to exploit their customers. If you're currently using their services, consider moving out. If you're thinking about signing up, look elsewhere. Let's not support businesses that prioritize profits over fair treatment.

Staff is extremely helpful. Price and facilities excellent…read more No issues at all would choose again.

Oftentimes when you call a business looking for information, the person on the other line is a…read moredisgruntled employee who is reluctant to answer your questions. That certainly wasn't the case here. Izzy went so far as to provide pricing breakdown for various options. I feel someone else in her shoes wouldn't have been so helpful and instead redirected me to their website. She took the time to explain everything and we didn't feel rushed or pressured. Extending our unit was never an issue and whenever we spoke to anyone on the phones they were always willing to answer all questions. The only downside is there's only one trolley! For the amount of units, there should be at least 2 per entryway. So I'd recommend getting one of your own, especially if you have a larger unit. It's a good investment and would be handy for future use. Overall I'd recommend this facility.

I am absolutely infuriated! In September i moved and needed a storage unit i THOUGHT i could trust…read morebecause i had used it previously and never had a problem with them, until now! I've been back with extra space storage for 3 months, paying $89 (and this didn't include all the extra fees they throw on the FIRST BILL) for a STANDARD 10x10, not even on the first floor, just for them to send me a notice saying the unit will be going from my rate to $169 do to competing area prices, when not a SINGLE storage unit for my size goes for this price! When you go on the website, it's even CHEAPER there NOW ($72) ! So you're telling me if i got a storage unit today you're going to change my price next month! Thats a scam! If you were going to do that then you should have said "offering this for 3 months and then pay in full", but it's wasn't. I am inconvenienced and want this rectified.

Terrible customer service and run down units. I wouldn't recommend this facility to anyone...read more

Awesome people, excellent service, love the storage space, very secure !!Love this time place.read more

0 stars. SCAMMING. charged me over $1300 for two months when I payed in advance and then call me…read moresaying I owe them money. My bank even says they took money out multiple times in the last two months. This is ridiculous. Now they say it's a civil matter and we need to go to court, all because they're assholes.

Yes staff were great. Rented a spot for 1 year. I moved twice within the year into a larger spot…read moreand they always accommodate me.

Jessica is very nice however this place is dirty and mice infested! Upon moving my things in there…read moreI noticed I'm exhausted corner there were mice droppings, also on the first floor it is filled with sticky mice traps which was a red flag. They refused to give me any money back after I informed them about this! Stay far away from this place!!!

Not a "Secure Space"…read more Exterior building doors do not lock. No cameras in the building. Storage units are not individually alarmed. Hinges to the units are on the outside of the storage unit. The only person with my gate access code was the only employee there who generated it.......

Excellent customer service, friendly and helpful employees, and great value. Consistent quality…read moreevery time we rent a trailer. Highly recommended.

Never had any issues here, always nice people. Person was able to help us switch reservation last…read moreminute.

This was the local delivery service for Royal Hawaiian Movers who are part of the Dewitt Moving…read moreCompany. My Dewitt coordinator, Gloria was the contact up until day of arrival and then three gentlemen arrived around 10:30 and finished around 11:30. Upon entry they rolled out a blue carpet so their didn't harm the wood flooring. They handed me the inventory list full of numbers and was instructed to check them off as they bring stuff in the door. I don't know how they were so efficient getting stuff up but one by one the items got marked off. They unwrapped furniture and boxes I was able to empty right away as they included large items. At the end the gentleman went through all the paperwork and had me sign then they packed away their stuff and rolled up the blue carpet and left. Overall I had a really good experience throughout the process and and appreciative everything arrived in one piece.

These are my initial observations. The move has not been been done yet. My first conversation was…read moreby phone with appararently a SALES AGENT. I was quoted a little over $3,000.00 for a move from Melbourne Florida to Glen Burnie MD. Since it was based on a quick observation, I decided to be dilligent, and to provide a video walk through in order to get a more accurate quote. This consisted of 12 area videos with voiceover describing every article of furniture with information regarding what to expect in the way of boxes from that area. I was then quoted close to $9,000.00. This amount seemed reasonable based on the more accurate inventory. Today, we were called by their QUALITY CONTROL AGENT. At this time we went through a detailed inventory which we had taken an enoumous amount of time to create, wrapping things and filling boxes. Despite the fact that RE were sent detailed videos of our inventory. This conversation resulted in an increased moving cost of $15.253.62. The explanation we were informed was as follows: I have never spoken to you before. You have only spoken thus far to a SALES AGENT. We received this information just 3 days before the move, so as a consequence we were given no alternative but to agree with the new price and the demand for an additional $5,000.00 up front Bottom line, which I will make sure everyone is made aware of. When dealing with Relocation Express you will be dealing with a SALES AGENT who will real you in with a lowball price. Then 3 days before your move when you are trapped. You will be called by a QUALITY CONTROL AGENT who will inform you that you move will cost almost 5 times as much as your first quote, 2 times as much as your second quote. BUYER BEWARE and make sure you have an additional 5k to 10k on hand to pay for the new price upfront payment.