Law Security is the absolute best! I have been a client since 2012. Pam and Lewis Wood run a great…read morecompany. The office is always open with a professional staff. I feel totally protected by being their client.

The person I spoke to regarding a home security system did not want to answer my appropriate…read morequestions and hung on me.

I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

We been with this company for yrs and would expect better services than we been receiving. There…read morewas a thunderstorm a week ago. Service went out on our security system. You'd think someone would notify us by email text or call . No we called them to have someone to come out to fix our system. Guy had no empathy or urgency about our system being down so we have to wait a week for someone to come out . If they think we're going to pay for a new system. We're going to cancel this service and go to another who wants our business. Worst experience

ADT is now pushing its ADT plus platform which is nothing more than subpar DIY equipment which is…read moreeasily disabled and bypassed. I was previously an incredibly satisfied customer and had referred ADT to friends. I had reached out to ADT to have the same system I liked installed at my new place. A young installer showed up 3 hours late and insisted he could do the install in 3 hours. 8 hours later and close to midnight he puts a new contract in front of us and explains he's installed ADT plus. And it's the latest technology and all that is available from ADT now. He has his supervisor email us the we have 40 days to exchange it. Skipping through 6 months of phone calls with ADT and finding out that we were lied to, the ADT plus folks said they can see in our file that we were told we could exchange for the ADT system we had initially requested but they will not be honoring that or letting us out of our contract. We were told we can purchase a second system in addition to ADT plus, but we will not be seeing any credit. Also as an update, the equipment (costing over $4k) has failed within a year. Bottom line is that the average person has no recourse and ADT can act egregiously without consequence. Also ADT had a massive data breach last month and I have yet to receive a notice from them that our personal data was accessed and is now on the dark web. I've been receiving various alerts from other monitoring sources we have. Finally, in addition to the hundreds of one stars here, check out the ~11,000 better business bureau complaints. So if this is the quality of protection you are seeking - paying top dollar for a complete failure in performance by a company which admits that it has misrepresented its policies and products to you and then has allowed your personal information to be stolen - you have found the right "security" company.

Kristin is a great rep. She clearly explained any and all issues my home alarm was experiencing…read more You can tell she cares deeply about the customer and getting the issue right. She diagnosed the correct issue and helped me to fix it. I would recommend TSS to anyone seeking honest, accurate fixes for their home alarm system.

TSS has always met all of our security needs. They have taken care of us for the last ten years…read moreand we are so grateful! Great customer service and follow up care. TSS has taken care of us through two home moves and both times it has been very easy and smooth. Very attentive and great customer service!! Would recommend Total Security Solution to anyone!

Completely satisfied with my initial meeting, demonstration, pricing and the products that the…read moresales representatives offered. (John & Maddox). Whats even better was they could get an install tech out to my home the same day and have it installed. The technician (Chris) was awesome, professional and very well in tune with the products and how they could better serve me and my purpose. These guys are 110% the real deal and put together exactly what this customer was looking for. Thanks John, Maddox & Chris!

Terrible service, equipment doesn't work, not reliable, poor connectivity, no resolution if you…read morehave an issue with equipment or billing, features sold to me were not even real - like they don't exist with Vivint. I was told there was live monitoring like simplisafe offers - lies. I was told there was US based service - no, it's the Philippines. I was told their cameras had AI detection to alert specifically for people and then alert with special messaging and lights if a person was detected - no, not a real thing. I was told if I had any issues at all I could have a service tech out right away to fix it - no, they will have you on the phone for 4 hours doing all this handyman and tech stuff yourself the still not be able to fix the issue and then they can't get a live tech to you for a week or more. The amount of money I pay for this service is RIDICULOUS for the lack of quality I get. I HATE VIVINT.

I hired Granado to install a simple ethernet drop in a room in my house that had attic access. They…read morewere prompt with the initial communications and got a technician out quickly. The technicians that came to my house were all very polite, and the ethernet drop is functional, other than that I can't say many positive things about my experience. The initial quote was for about $150 with a caveat that more time spent onsite would incur a higher cost, which is understandable. The initial technician visit lasted for hours as he attempted to get the cable dropped down in between studs. After a few hours of trying he suggested that we drop it elsewhere, but he had already put a hole in my wall so I insisted that we continue with the initial drop location, even though this was going to cast extra, I didn't want a random extra hole in my wall. Funnily enough, I did end up with an extra hole in my wall because the technician lost control of the drill and drilled through the wrong side of my wall when trying to bore through a horizontal stud. He finished up the ethernet drop install and promised that someone else would be back to patch the other hole. This was a pretty small hole and something I could have easily patched myself but I figured I would let the company make it right and correct their mistake. They came back out about a week later and someone put some spackle on it, borrowed my wife's hairdryer to dry the patch, and then left. No sanding or feathering, no texture to match the wall, no paint, nothing. I went to home depot and bought all of the supplies I needed to match the knockdown texture myself, and finished the patch over the weekend. Throughout the entire process I was getting emails reminding me about my overdue payment of nearly $450, I kept waiting for some sort of credit or price drop given the shoddy work but it never came. I figure a harsh but honest Yelp review is easier for all parties involved instead of me invoicing Granado for the time and materials that were required to fix their mistake.

Team did a great job upgrading my cat 5 Ethernet to cat 6a ! I'm very pleased with the internet…read morespeed increase at a very reasonable price!

I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions!…read more Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions!

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

I wasn't originally impressed with this company, but due to Gilbert and his expertise, the owner…read morebeing compliant and fixing our issues very fast. I must say that Alamo Video earned 5 stars from me! Thank you, Alamo Video, by standing by your products and assisting your customers. Very much appreciated!

They use good equipment and install it close to where you might want it. Calling the service number…read moregets you a full voice mailbox. Monthly charge is good and once you get a human they are capable. Make sure each sensor is individually identified along with control panels. You don't want to have to guess which device needs a new battery if have a lot.

I was dissatisfied with my longtime security company and Friendly Security was the only company…read morethat had no bad reviews. I knew from my initial conversation with Judy on the phone and my first home visit with Joby, that the customer service was above and beyond other security companies. Joby and Jesse worked all weekend to upgrade our hard wired system and replace all of our smoke detectors. They were very thorough, competent, and patient as they completed the job. My system is so much better now and the technology is user friendly and sends me email and text notifications every time I use my system. Joby is always available for questions and problems that may occur. I am grateful to have found such a trustworthy Security Company.

What a great company. Joby and his wife Judy are just awesome to work with. Great service,…read moreprofessional and super knowledgeable about security! Highly recommend this company!

Very reliable and professional service. Knowledgeable and skillful. I have used central Security's…read moreservices for ten years or more and the nonprofit at which I volunteer has hired them on my recommendation as well.

I feel safe. The techs who did the installation were…read moreprofessional, and my service dog loved them. The little remote thing is so convenient. Did I mention that I feel safe? The bill is lower than all of the local competition. I haven't had any issues with the equipment. My roommate feels safe, too.