recntly placed an order online through their menu for 6 whole wings with 2 rolls. During the ordering process, I was prompted to choose a sauce, and I selected honey lemon pepper.
After submitting and paying for my order, I received a phone call from Crown Chicken asking if I had placed an online order. I confirmed and mentioned that I had ordered honey lemon peppe.
However, when I got home and opened my order, I discovered that I had received 6 wing dings instead of whole wings, and the 2 rolls were also missing.
I called the store to clarify the issue and was told that honey lemon pepper is not offered on whole wings. I explained that your online menu did allow me to select that sauce for whole wings, and that's exactly what I ordered and paid for. The person I spoke to said they weren't sure why that option was on the menu.
When I asked about the missing rolls, I was told that "rolls don't come with lemon pepper wings," even though my order clearly stated 6 whole wings with 2 rolls.
I'm disappointed of the incorrect order, especially after paying for something that wasn't fulfilled as described. UPDATE the online menu to reflect what is actually available, and ensure that customers receive what they pay for. UNACCEPTABLE AND BAD FOR YOUR BUSINESS. THE GUY ON THE PHONE DID NOT EVEN CARE WHAT I WAS SAYING OR WANTED TO MAKE IT RIGHT. I DO NOT RECOMMEND THIS PLACE AS YOU DO NOT GET WHAT YOU PAID FOR AND THEY DONT FIX THEIR MISTAKE. THEY ONLY CARE ABOUT GETTING YOUR MONEY read more