These guys are awesome!!! They have a free 10 Foot box truck that they allow you to use on move-in…read moreday. They also allowed me to pay a partial month on both my move-in month and my move out month so I didn't pay even one day extra.

awesome facility. The staff is helpful and organized. The property is managed well, clean and…read moresecure. the location close to the highway makes this a great choice for convenience.

Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

Customer service is a joke do not do anything with them go to the property…read more Hats off and big Kudos to Rachelle property Mgr on 913 Illinois Street Customer service triedto charge me a extra 22 dollars Rachell made it simple Thanks Rachelle appreciate but DO NOT CALL THAT 800 Number Nobody tries help just strictly you have to DO THIS no exceptions BA The rep who did not speak English argued and over talked me literally I requested nicely to speak with her supervisor she refused 12 times finally she came back saying the property Mgr had arrived So Again Rachelle Thank you and she did nit charge me for a lock that I already had The Devil And Publuc Storage 800 customer service is Joke and liar But Rachelle saved the day

My truck reservation wasn't honored and I had to pay $125 extra for a temporary rental. Staff…read moreseemed reluctant to help, so I booked storage online instead. When I closed my unit early, there was no thanks--just a flat "your account will be closed." Cold service; U-Haul really needs better systems and customer care.

AMAZING! Patched my tire for $20 and CRUSHED it, might I add. Going to car places as a woman you…read moreoften worry you'll be taken advantage of- not only did they patch my tire, but they helped me check my turn signal and change a wiper blade for a very reasonable extra cost. All 3 guys there were so kind and I was in and out so quick! Would return if I was local for every tire need!

(From a car enthusiast perspective)…read more Like most car guys (or maybe me) you tend to pickup extra sets of tires. Not being a local I called around to a few shops for pricing. I'm very clear on when I ask " unmount, mount, balance + tire specs ". I was very surprised when 3 other shops in the area were reluctant to do it unless I bought tires from them and their quotes were ridiculously high (and my baseline pricing is based on California prices). Bulls were super reasonable, friendly and had me in and out in. Thanks guys - will be back soon.

This is the worst service I have ever had in my life. Guaranteed to have equipment ready, wasn't…read more We had a truck and car hauler reserved. Car hauler had emergency brake line snapped. Had to wait for repair. Truck had low tire, needed replaced. Had wheel bearing go out on trailer during the trip. Our reservation was for 8:30 am got a call at 8 wanting to change the time to 11. Was then told they could get it at 9:30. Truck and hauler still not there. Got another truck that was on the lot. Car hauler arrived at 2 pm. Person at the pickup location went to move the truck without checking and snapped the brake line. By 10:30 pm we were still waiting for the tire to be replaced. 7am went to see if ready had tech come out he checked tire pressure and it was low. He assisted with loading the car. Got on the road at 10 am. Leaving indianapolis getting to Elizabeth Town ky and the bearing went out on the car hauler. We stopped at a gas station, called roadside assistance someone came out in 30 minutes to tell us it was the bearing and we needed a new hauler. We waited from 2:00 to 6:00 to find out the replacement car hauler is snowed in. Now they are looking for another one. Finally received a call back saying it could be another 45 minutes to 1 hour to get here. I would NOT!!!!!!!!! recommend anyone ever use this company.

Moving is never fun, but Pat at Penske Truck Rental makes it go so much easier. I agree with the…read moreother folks who posted a review - he is truly first class. He is friendly, knowledgeable, helpful, and incredibly pleasant to work with. The Penske truck we rented was excellent. Pat was kind enough to upgrade us to a 16 foot truck. With the dolly and ramp, it made moving so much easier and painless. Customer service is tough to find these days, so wanted to take a moment to compliment Pat and his great approach to customers. My wife and I would highly recommend Pat Combellick (Penske Agent) at Penske Truck Rental, 861 N. Rangeline Road, Carmel, Indiana, for anyone in need of a moving truck and wanting to experience the best in customer service. Kudos to Pat and all that he does to go above and beyond for customers!

Excellent! These guys went above and beyond when we were cleaning out my in laws house after they…read morepassed. Matt was a stand out as he was there both days but all the guys were great! Thank you for making a very hard job significantly easier.

They are competitively priced! I got a couch removed from the second floor apartment for $85…read more Definitely cheaper than 1800 got junk and onemanatrashin. I did everything over text which was super convenient! Payment was after removal. They were quick and even asked if they could come earlier which worked for me. They texted updates on arrival too!

The owner James was easy to work with and committed to our satisfaction. He runs his business the…read moreright way. Communication was excellent and we were able to request an early haul away that was taken care of the same day.

From the owner: Open 24/7, price includes one week of rental, dumpsters are 18 yards, delivery and pickup with 2000…read moreponds included for the 315.00 rental fee in Marion co. overage charges apply at 115.00 per 1000 pounds there after.