The people working at this Spectrum store were very helpful…read more I am in the process of moving and they cancelled my old service and setup my new one flawlessly.

Title: Spectrum Fiber Went Down With No Warning, Ruined My Graduate Finals & Client Meeting, Then…read moreSupport Treated Me Like an Idiot I pay premium prices for Spectrum **FIBER**--you know, the service they brag is "ultra-reliable" and "virtually outage-proof." Well, today at exactly 11:00 AM the entire neighborhood's fiber internet and TV died. No advance notice, no alert, no nothing. Dead silence from Spectrum while I'm in the middle of: - A make-or-break remote client presentation for work - Proctoring and submitting my final exams for my postgraduate degree Both crashed mid-session. Clients watching my screen freeze, exam software timing out and locking me out--total catastrophe. After wasting almost an hour trying to figure out what happened, I finally reach customer service. Instead of any apology or urgency about restoring their supposedly superior fiber network, the rep's genius solution was: "Have you tried connecting your laptop to your phone's hotspot? Would you like me to explain how to do that?" I'm on **fiber** that I pay a fortune for, it's YOUR job to keep it running, and your answer is to push me onto my cellular data (and act like I've never heard of tethering)? The tone was dripping with condescension, zero empathy, and outright rude when I asked for an ETA on the fix. They literally told me "these things happen" and kept pushing the phone hotspot nonsense. Spectrum, you charge fiber prices but deliver dial-up reliability and customer service that belongs in 1995. You turned one of the most important day of my academic and professional year into a nightmare, then mocked me for your failure. I'm done. The second another fiber provider (or even Starlink) is available, I'm gone. You don't deserve a single customer who actually depends on the service they're paying for.

DO NOT GO HERE...or to any AT&T to be honest! My daughter's phone was broke, I spent 2 hours at…read morethis location with Julian and the Manager go over our various options. I already pay $330 a month for phones and service and was up front I was not looking to drop a ton more into cell phones. 1st issue was that when I bought her phone originally from the AT&T sales rep they had convinced me to get insurance, so when we went in I was hopeful. Nope the sales person but the insurance ONLY on ONE phone and that was mine. First red flag. Then Julian tried to charge it and get it to turn on, no luck. So we went over various options (since I learned I did not have insurance as I should have). He tells me if I get the new iPhone 17 they can give me credit $350 for a new one and my bill would not change. He said the ONLY stipulation was I had to get into the Cloud (which he showed my daughter to do on her new phone) and get the find your phone feature removed. He said if we could not get to the cloud to do so then we could take it to the apple store and they can do it. Then bring the phone back and I get the credit. I did JUST that and got that feature removed. Go in to return today and he the ENTIRE story has now changed! No credit, oh wait he offered me $23 I asked THREE times before I left "are you sure if I get that removed and bring it back I get the credit, even with it being broke" he said YES each time! They tell you whatever to get the sale and then do not follow through! This is the THIRD time I have gone to this store and been LIED to. Either about the insurance, the bill totals my bill will be after making adjustments, and now this! When I ask to have him call a manager he said his manager was on PTO and they were left with no one else to contact...I run a business...this is a joke. He could have called someone but then he would have to explain how he told me whatever needed to get the sale 3 weeks ago. They are dishonest and I look forward to switching to another carrier who will GLADLY take my 5 lines, and all future business needs I plan to have! Do NOT recommend!

Very disappointed that one of the salesman stated when I was doing a trade in, that I could get a…read morephone case and screen protector at no extra charge. I specifically asked him if I had to pay for it, he said no it comes with the phone. Now I got my new bill and $100 worth of charges for a phone case and accessories, now it is too late to return.

Coudon't be more disappointed with the service received at this location. I've been a customer with…read moreVerizon for 25+ years and never experienced such a dishonest and rude experience where I truly felt taken advantage of. I went in to upgrade my iphone and with that there was a promotion for a "free watch". The manager of the store told me that I had to leave for about an hour and then come back and report my old watch stolen. I told my daughter this and she said to go home that sounded sketchy as she just did the same upgrade and promo as was not told to do that. Plus why should I even be turning in or reporting my old watch stolen when I am getting a new FREE watch without trade in. Afterwards I called back the store a few days later as I realized on my account it showed me PAYING for this watch. The same manager Mike that helped me said I'll have to call support for them to basically fix what he messed up. When I called support they confirmed there was NEVER any promo applied. I truly could not feel more disappointed and taken advantage of. I will be reconsidering even staying a Verizon customer moving forward.

I was looking to upgrade to the iPhone 13 Pro Max for me and my wife. After the some research I…read morefound Verizon authorized retailers with very good reviews. I was not disappointed. Sam, who arranged for the upgrades was very helpful, patient and professional as well as extremely knowledgeable. I strongly recommend Sam and Verizon Authorized Retailers.

Excellent service, he fix my Iwatch next day, very customer…read moreoriented and price was good.

Do not go here. I took my wife's iPhone 15 Pro, which had water damage, on 4-30-2025. They dried it…read moreand changed the front and back glass. After we picked up the iPhone, we noticed the screen was elevated and could be pushed down repeatedly. My wife's Face ID was also not working. When we took the phone back, the guy at the front stated "I know the Face ID wasn't going to work because we didn't put in an expensive glass". We told him the website claims quality parts that will ensure the phone functions as it should. He said if we wanted to, we could pay him an additional $60 for a better screen that would allow Face ID. We told him that it's on him to fix it properly or give us a refund. He refused Update on 5-3-2025 - Owner called me and did ask about what he could do. When I told him that he should have honored what was advertised he said there is no way to fix Face ID and if I could find any one that could fix it, he would give me my money back. When I quoted back to him his company policy about quality parts, he kept speaking over me. When I was finally able to repeat to him his policy on quality parts, I told him maybe he should change the wording to specifically identify issues that can't be fixed. He stated I was trying to squeeze him for money to which I told him no I just wanted you to provide the service your website states you do. Only positive is he did end the conversation in a polite and professional manner

Erik was astronomically the best worker in T-Mobile he sold us a phone. He knows what he's doing…read more Give him a promotion.

I have had the BEST experience at this location! Emily was amazing! She took her time with us,…read moreexplained everything and made sure we understood everything and all the fine print! She was also great with my autistic 5 yr old daughter during this process which we were so grateful for! My husband and I were so pleased as we had a not so great experience at a different location. Please ask for Emily, she was an absolute sweetheart!

I dropped off my iPhone 13 Pro to have the screen replaced, but they installed a lower-quality…read morescreen without clearly explaining the difference between the options. After the replacement, my phone's battery started draining much faster. I went back and paid extra to upgrade to an OLED screen, but that replacement didn't even last a few months before the display started failing. Eventually, the screen went completely black. When I returned to have it checked, I was told there was nothing they could do because the warranty had expired. No solutions were offered or help. I had to beg for the gentleman to open it up to at least take a look if anything was loose. Just a suggestion to pay for another new screen and "see what happens." Overall, very disappointing experience and quality of parts.

So they don't tell you before hand but they don't flash the phone when replacing screen with non…read moreOEM screen. So when I got the phone back I kept getting a message that the screen wasn't original. Not cool. Guess it's why they were less than other places

So happy with this company. Honest, friendly and professional. Went in feeling apprehensive, I…read morethink all computer repair place are out to make extra money from people who know next to nothing about computers. These guys proved me wrong. Thank you

They were horrible! They charged me $350 and gave me my phone back almost 3 weeks later with a…read morebroken button. I dropped it off for a cracked screen. They did not know what they were doing and it ended up cracking again right after they gave it to me plus I could not let it die because the ON button was now broken. They would not refund any money and I ended up having to buy a new phone. I would give them 0 stars if I could.

They advertise lower rates. But their rates are higher than ATT unless you jump though their hoops…read more And as for an 83 yo veteran I don't need two more lines.

Came in to cancel a phone line. The employee instructed me to call customer care and went right…read moreback to staring at his phone. Terrible customer service.

A good majority of my physical media has come from this store. I can tell that they are phasing it…read moreout as their collection is more about hardware and gift cards but its still good. I hope they never go out of business. It reminds me of the good days of buying things in person. Ok service but great prices.

Rewritten Yelp Review…read more Dajian was exceptionally helpful today. I had a lot on my plate with a few upcoming DJ events, and my computer and music software were acting up. I stopped by Best Buy, and this gentleman helped me choose a fantastic computer that's perfect for my DJ needs. I'm really excited to use it for my gigs. If you're visiting Best Buy, look for Dajian he'll take great care of you. He sold me a Lenovo computer that fits my requirements, and I was able to use progressive leasing to cover the cost as I grow my earnings in the near future. For anyone planning events, this is part of why your next shows will go smoothly.