Fast, friendly and did a great job today! The guy did a great job of explaining things and offering quotes/paperwork. Location was clean and by a lot of cute shops. read more

Our phone went swimming & We needed a phone to travel home from vacation. They were nice, fast & to the point. Definitely glad we chose this location. read more

So, I go here yesterday to drop off some phones to be traded in. I deal with this guy Jeff. Bald gray hair on the sides. Seemed pretty kool. Well last night I realized I forgot to take out the sim cards for the 2 phones. Now, I was there late yesterday so I figured get there early when they open cause I don't want my data sitting on there even though the phone number has been disconnected from them. So I go back today right when they open and I see Jeff and I say hey I am back. Not only does he basically blow me off he tries to tell me the phones went out last night. Can you say bullshit. Now granted it could be possible but considering the time of day it was the day before, It's very doubtful. Sounds like he was lazy and didn't want to find them cause they were probably packed up. He then tells me oh I been working with Verizon for 15 years. They changed all that with 5G. Well some of us know which many reps with Verizon will admit it's not all true 5G unless you have a plan that supports that. Also has nothing to do with that whatsoever. I tell him this and he tells me he doesn't want to argue. The sim is only associated with my phone number. I tried to have a conversation about data but he choose to be dismissive to me. First of all I didn't know thats how you treat customers. And I have been a customer for 24 years!!! I also told him I didn't know a disagreement meant it was an argument. Well, this dude was basically rude as hell and started to walk away and said have a good day. Are you serious!!??? Let me tell you Jeff. You are lucky Im grown and have alot more patience then I did when I was in my early 20s or I would probably wait for you outside of the store to have a conversation about the way you disrespected me. But since I am grown and more patient, I decided to not only leave this review but complain to corporate. Look Jeff, you don't know me. And you don't know what knowledge I have or what I may do for a living. Instead of being dismissive to customers for no reason. Maybe learn to have a dialogue without getting emotional and sensitive like a little girl. But that's the problem nowadays, people can't have conversations anymore. They don't know how to articulate themselves without getting defensive and thinking everything is an argument because it doesn't coincide with what they said. As I told Jeff, you probably shouldn't work in Customer Service if you can't handle somebody that doesn't agree with you. And you probably shouldn't think you're above a customer because you work for Verizon and they don't. Cause you have no idea what working knowledge again I have and how I might actually know more than you do. And if I don't, maybe you should learn to articulate yourself and communicate so I better understand you since I'm a concerned customer. But you couldn't do that. Jeff may not reflect the whole store, but he is an assistant manager there so that says a lot. F this place and F Jeff!! Another clown who trips on power and ego and we wonder why we have the problems we do in society. But thanks for being dismissive!! It's unfortunate that this is the new Verizon and world we live in. Jeff may have been correct but thats not how you handle the situation. read more

This location and customer service is outstanding. Tony helped me with getting my new phone and he was so kind, knowledgeable, and personable. Highly recommend! read more

An amazing store the customer service is out of this world and Tim Turk on of the sale reps is amazing. I will always come back to this store. And if your looking to get a upgrade of sign up don't be fooled come to an actual store like this one not an "authorized" retailer and this store is the one to come too!!! I can't praise them enough read more

Went in because I was having issues with my 2020 iPhone! Customer service rep didn't even wanna talk to me until I bought a maintenance plan! WTF. You used to be able to go into any physical store and they would go out of their way to help you! Verizon seems to think they're too big to fall! Well I got news for you Verizon nobody is too big to fall and I'll probably be switching carriers do to your Calais attitude! read more

Took my untie, who is 83 year old black woman. We stood there for about hour waiting. Then, Lauren a Verizon rep came out made eye contact with myself. Then a white guy walk in and she left her station and walk to the white man and proceeded to help him. So if I could give Lauren and this store a zero I would. People like Lauren do not need to be working in customer service if they only want to help one race and that's not the black race. It is so sad that we are in 2023, and this is still going on. read more

'Free' $200 giftcard offer was RIDICULOUS, tried to use it multiple time but each time at the end it would 'freeze up' the screen so you couldn't click to continue with order. I tried with Apple phone, android phone, I tried two different days, I tried 'chat with us' and they would send FROZEN links that you could not click on , They asked for my email and it took 6 times and about fifteen minutes before they 'got' it (isn't this a technical assistant? Why is it so hard to send an e mail address? They made me re enter all my items to ' purchase and the CHARGED my account $200 and said I would need to Call customer service and go through the hours of dealing with apparently incompetent so called service reps and try next month to use my so called gift card. So really what they achieved us to have me make a $200 purchase without being able to use my so called giftcard. I wasted two days and it made me so miserable and they charged me $200! So now they put the purchase order in and said they are incapable of putting in the giftcard info to cash in on it how technically incompetent are they? And why do they send links with info to fill out like my location number? And why is all the screens freezing up whether I put in order myself or they send a link? Is there service SO bad that they can't even complete a transaction or read my texts? Why do we live in a major metropolis and only have two lousy bars of service? I live in greater Tampa area! No service that is usable, VERIZON is USELESS to me, I can't even have a chat with an agent without entering in my name six times or so! This feels like a bogus scam that is using fraudulent advertising to me, either that or them drawing it out to till next month so I will either foget to call back with my card or not want to waste hours , days and a month attempting to cash it in they seem to be trying to make me give up and throw it in the trash can! They literally have frustrated me so much that I abhor having to deal with the customer service which has proven USELESS in letting me use my giftcard, and even doing it on my own it just froze up and locked me out no matter which carrier I was on , which device I was on, no matter Apple or android so I'm convinced that VERIZON was freezing up my transactions on my own, or through their so called assistant which just kept trying to block the transaction making me send my name multiple time, my email multiple times and my items description multiple times THEN after ALL that time saying my giftcard they can't use today, to try back next month when I get a bill for $200 charges! They seem so BACKWARDS that this service is like being in the BACKWOODS and dealing with inbred people with no brains and a so called communications company that can't even do a simple chat! TOTALLY USELESS TO ME! I feel I've been scammed by fraudulent advertising of VERIZON, bad service, bad connections, bad communications, bad technical competence of personnel hence BAD COMPANY ! read more

Attentive and excellent staff! They helped us out a lot! Shout out to Tim! Thanks for all the help