The crew that works here is always on top of their product knowledge and will go out of the way to…read morehelp you. They even helped us put the stick-on screen protector that can be a tricky thing to get right.

I had a great experience a couple of years ago when I came to this store to upgrade my phone and my…read moreexperience today was no different! Gia was so friendly and helpful!

Jose Morales is Amazing. He gets 10 stars…read more Unfortunately, the manager, Ben Oletree should not be in front of customers nor a manager. He does not represent leadership or customer service. He needs to go to training. I witnessed him and the store for 3 hours while we did my update and I bought 2 iPhone 8's. I would give this store a 5 star if you get to talk and work with Justin, Jose or any other employee - NOT THE MANAGER - he should not hold this position. Very poor.

I am so digusted by how this store handled my moving to ATT that I wish I could send it all back…read moreand go back to Cricket! The day we went in (Sept. 3) I believe it was the female manager that helped us (she had her leg in a brace/cast). This woman FUDGED up everything and didn't take the time to listen to us at all. By the time we left, we had 3 phones and 2 watches being mailed to us and had brought over 3 lines. Fast forward 3 days when we realized that she got the phones attached to the wrong lines which required us to go into another store (8261 Little Rd.) where they helped us for 5 HOURS! The wrong phones had been attached to the wrong lines, keeping one phone from being set up at all and requiring the 2nd phone to be disconnected completely and then reassigned (all while my bf was on a job site - now with no phone). It took 5 Hours of support from the store staff and phone support to get everything straightened out. While we were there, we found out that the original sales associate had also given each line a different plan, most of which we did not need! Then we got our watches so late, that by the time they arrived and we tried them out it was too late to trade one in that my boyfriend felt was too small. I then got our first bill for $720!!!! I was expecting it to be large, but this is just ridiculous. I would not recommend this store EVER to anyone; though at this point, I'm not sure I'd recommend ATT either. The price for that first bill is just way out of the realm of reality. I'm getting a "teacher discount" but somehow, they believe this bill is appropriate for anyone's bill, let alone a teacher's salary!

Do not buy a phone from this store!! They are liars and will try and take you. Brandon the store…read moremanager is condescending thinks he knows everything trains all the other agents to steal from you. I went into upgrade one phone a second line was also eligible for an upgrade. They overcharged me added insurance I didn't need as well as another line. I didn't need I finally got it resolved through AT&T directly do not go to the store or the one on Dale Mabry near Walmart. They're managed by the same individuals. .

From the owner: AT&T, serving over 81 million wireless customersread more

These guys are always so hopeful and incredibly nice, I'll never take my phone anyplace but, to…read morethese guys. Thank you guys. Steve

Aiden and Andrew are awesome. I highly recommend this place. Took 3 phone to get fix.read more

What a pleasure! Rich our Sales Tech was better than knowledgeable about Verizon Plans and Services…read moreand our needs. Upgraded one Phone and transferred/activated another. A few service related glitches that were quickly solved and we were in business. Overall a great experience! I would highly recommend this crew and location for your Verizon service.

Paid for my new phone at another location as this one had it in stock. Already had the case ready…read moreto go, etc. just needed their help switching things over. Literally told the dude my old phone was unable to be accessed, he said I should have no trouble just logging in my Apple info (this is only my 2nd ever iphone). Well he never set up my SIM & since I had no access to my old phone, no way to set up Apple account info. I called the store as they were still open but they told me to return tomorrow cause they were closing soon. Long story short I figured out how to get my eSim info switched by myself, using my laptop to make phone calls to Verizon customer service for 3 hours at a Starbucks. So no I will not return to this store.

We were lucky enough to go in the store and be cared for by Samantha Broman! It says she is a…read moreSOLUTION SPECIALIST, this is an understatement! Samantha is efficient, kind and extremely helpful! We bought a iPhone 12 Pro, in large part due to her dedication and service. Thank you Samantha!

Michael was extremely rude and told us to leave when I asked "to many questions more than once" for…read moreclarification. Told us he was calling security because we didn't leave at the exact second he asked us to. Absolutely horrible experience and service for someone who supposedly has been working there for 16 years

These yelp reviews don't do it any justice, definitely a good place to go. I brought my iPad 2 in…read morebecause we thought something was wrong with the LCD connector (base on research). Talked to Alex on phone and she said it could be two issues and that they'd run a free diagnostic. Brought it in, guy at front quickly tells me it's a LCD screen replacement that is needed, but told him I spoke with Alex. She confirmed and they ran a test and it was the cheaper of the two fixes. Definitely recommend communicating with Alex if you have any questions.

Michael was amazing. Immediately knew The issue and resolved…read morewithin minutes. he insisted no charge. Very good business. Highly recommend. Angela B Chicago

In most cases this is a really good store. They usually have everything you need, prices are good,…read morepeople are knowledgeable, etc. Everything you want and need from an office supply store. Lately, it's be a little messy. They are either restocking shelves or cleaning stuff up. I'm not really sure. They just have a few of these carts with boxes and garbage in several places throughout the store (see pictures). Now, I'm not that snooty that I am unable to walk into a store without complaining over a few cardboard boxes laying around. Except that they are usually in the way, so in order to get by with a shopping cart or pick up something in that general area, you have to move it out of the way. That doesn't make for the best experience. That's really the only thing I have on this location.

Everything! Mainly Customer Service! No one tells you the same answer. Print shop and Website…read moreordering are totally misleading and ridiculous! Same day is a Joke. This is the 3rd time we've had an issue, 3 strikes you're out. I'll just say don't get printing done at this store unless you want to be annoyed, frustrated and high blood pressure!!

Had a great experience at this T-Mobile location. All the staff were professional, friendly, and…read morevery helpful when going over my upgrade options. They helped me find a better deal than going through Apple, which saved me money monthly! Huge shoutout to Steffi and Camila for being so knowledgeable, patient, and easy to talk to!! Very happy with the experience they provided and extremely excited about my new phone.

The service in this T-Mobile store 2001 Piazza Ave #135 WESLEY CHAPEL, FL 33543 is simply awful…read more The employees in this department are only interested in selling to people who come to their store to buy something. I placed an order online on 02/26/2026 and came to pick it up on 02/27/2016 in the morning. The system for issuing orders, was not working in this store. They said that catnt So I had to come to this store a second time, where one manager was talking on the phone, two others were serving one person, and another was busy with another family. After waiting for 20 minutes, I asked them to assign at least one employee to give me my paid order. They replied that everyone was busy and I had to wait until someone finished serving a customer. After that, I asked why they didn't respect me and my time. After all, my task was to pick up my order, and you had two managers working with one family. After that, I was accused of disrespecting the employees, even though at that moment an employee could have given me my order, but she preferred to chat instead of giving me my order. My order number 81636141892