Title: Spectrum Fiber Went Down With No Warning, Ruined My Graduate Finals & Client Meeting, Then…read moreSupport Treated Me Like an Idiot I pay premium prices for Spectrum **FIBER**--you know, the service they brag is "ultra-reliable" and "virtually outage-proof." Well, today at exactly 11:00 AM the entire neighborhood's fiber internet and TV died. No advance notice, no alert, no nothing. Dead silence from Spectrum while I'm in the middle of: - A make-or-break remote client presentation for work - Proctoring and submitting my final exams for my postgraduate degree Both crashed mid-session. Clients watching my screen freeze, exam software timing out and locking me out--total catastrophe. After wasting almost an hour trying to figure out what happened, I finally reach customer service. Instead of any apology or urgency about restoring their supposedly superior fiber network, the rep's genius solution was: "Have you tried connecting your laptop to your phone's hotspot? Would you like me to explain how to do that?" I'm on **fiber** that I pay a fortune for, it's YOUR job to keep it running, and your answer is to push me onto my cellular data (and act like I've never heard of tethering)? The tone was dripping with condescension, zero empathy, and outright rude when I asked for an ETA on the fix. They literally told me "these things happen" and kept pushing the phone hotspot nonsense. Spectrum, you charge fiber prices but deliver dial-up reliability and customer service that belongs in 1995. You turned one of the most important day of my academic and professional year into a nightmare, then mocked me for your failure. I'm done. The second another fiber provider (or even Starlink) is available, I'm gone. You don't deserve a single customer who actually depends on the service they're paying for.

The wait time is too long…read more....................... ..........................just to return equipment. Nothing positive about this experience

I was referred to this company by my neighbor for tv mounting services. I have to say, they…read moredelivered with everything they promised. The service was awesome. I had the pleasure to have Larry, the president of the company, come and do my install. He was professional, efficient, and quick. He took his time to make sure I understood everything I was purchasing. He mapped everything out before he started. I loved that he cleaned everything up before he left. He also took the time to set my tv up and explain the warranty process. I would suggest their services for your smart home needs.

My father called Smart Home services to set up his universal remote, Apple TV and simply to clean…read moreup the mess that was his entertainment system. Jeremy was our technician and he not only arrived on time for his appt, but he was a few minutes early, which is always appreciated. He was knowledgable and his work was thorough. He took time to give my father a tutorial on how to work all the features on the remote and how to access his Apple TV. This is the 2nd company my father has used for his entertainment system. The first company sent out a technician who spent two hours fidgeting with the equipment only to tell my dad he was unable to do what needed to be done. Our experience with Smart Home was the complete opposite. I could not recommend them enough.

I started using Al's TV in Dunnelin 13 years ago. They have always done a very good job with…read moreinstallations, and replacing defective equipment. The last job was converting from one house to another with many technical problems that were resolved quickly by Chris the technician. Thank you Al's TV for another job well done.

We had issues with the TV antenna on the house we bought last year. We live very rural, and…read moreover-the-air Digital channels would drop out, come back, drop out again. Chuck came out and explained in detail how the two antennas on the mast were not oriented correctly, and how there were some dead spots or weaker signals in our area. He tested both antennas, determined which one was better to receive the channels we wanted, and expertly realigned the best antenna and adjusted the cables. The digital channels on the TV are working great now. Chuck and the team at Al's TV Antenna & Satellite did a.great job for us at a reasonable price.

Helpful, knowledgable and friendly. I've set up several home theaters in my younger days, but…read morethings keep getting more technologically complicated, it's more than I can handle now.

Happy with my purchase and the service. Dave delivered my set and set it up for me. This is the…read moresecond set I have bought at Bob's TV and they have always been very helpful.

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.

I recently subscribed to Frontier for my whole home package (landline, tv, wifi). The sales…read moreperson, Margaret, was excellent at her job and answered all my questions. Within a couple of days, a work crew came out and trenched my cable from their box to my house. Amol, the technician, showed up and did a fantastic job of installing the hardware and getting me set up. Phone, WiFi ... no problem. He tried to get me connected to the Frontier/YouTube set up. No dice. The app repeatedly showed "Oops problem is with Frontier, Try again later." Many tries later... nothing. Amol then called a human being in support (I didn't get her name) but she said I had to wait for 48 hours before anything would be done. She said she would call me back at 4PM on Friday (this is before noon on Saturday). Amol did everything he could. Well, Friday came and went. Nothing. So, finally I get fed up and on Easter Sunday, I tried the AI support on Frontier. After struggling with the concept, the AI referred me to a human being. And, no you cannot make this up ... Jesus appeared to me online. After checking and double checking he said that I was subscribed but the YouTube TV was not added to my plan. He said it was still "pending" and YouTube would have to connect me. He then gave me the YouTube help line. I contacted them. They asked if I had gotten the connection email from Frontier yet. I assured them I had not. They said will until you get the email from Frontier no connection will be made. So, I wind up in no man's land. I had great hopes for Frontier because of the great start. But disappointment reigns. Of course, according to my billing statement, I will be charged for the YouTube TV. The best advice I got in this whole process is: Do not turn off your Spectrum account until you are sure the Frontier account is fully functioning as it should.

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

These guys know their stuff, and they're quick to fix any technical problems you present to them…read more They went above and beyond to fix my Korg Minilogue, will definitely use them again.

Called left message for Mike to give a call back then called and had another person on a different…read moreday and asked for the same thing. I was told I would get a call back by noon. I never got a call back to discuss a repair on an McIntosh MX122. I was on vacation from Ohio and it would have been nice to had a call back so I could have had my MX122 repaired. Called again on 9/4/26 in the morning. Talked to a lady and she was apologetic and wanted to make things right. She was going to pay for the shipping to get my MX122 repaired. She told me she would give me a call back that day. Never got the call back that day nor the next business day.

Bad bad bad company Bad service…read moreThey turn off the Internet anytime they want to every day four or five times a day Internet disappears. This is the worst Internet company ever I do not recommend it to anyone.

You can never talk to a real person if you need help. Sounds great when you sign up due to the…read moreprice. And if you do the tv it's through utube tv which has many fewer channels. Inter net sucks and much slow then spectrum. Through chat [which is the only option] they said to add a 2nd router(eero) for 10$. That did nothing and constantly goes off line. Frontier you have no customer service to help. I am adding add ons to get the channels I want (which the guy that sold it said I would have. NOT. Streaming channels I've added stop every 30 seconds and the Eero you told me to buy did not help(money grab?). I'm about ready to go back to spectrum it may cost a slight bit more but it worked and you can talk to a real person with an issue. I've had more issues since I switched 2 months ago the I ever had with them. Customer retention if you have one better call me.​​

Brought my wife's phone in and Mahmoud greeted us with a warm smile! He gave us a price for…read morechanging the battery with one that we brought with us and he gave a fair price of $29.95 plus tax. Had the job done in about an hour. We'll be back for any future phone or computer repairs. Great service and personality!

Phenomenal customer service! I needed help with Ipad8…read morecharging port, walked into business and was advised what needed to be done. Space is clean and comfortable! Thank you for your assistance!