I purchased an iPad Mini that was supposedly unlocked and 10/10. I tried to activate the cellular…read moreservice and it was blacklisted. I have emailed and called multiple times with no reply or return call. I wouldn't purchase from this vendor

This place sold me a fraudulent galaxy watch 7 on eBay and then wouldn't respond. It didn't…read moreregister as fraudulent until it was outside the eBay return policy. These people scam customers.

I want to start this review on a positive note: Andrew is a genuinely helpful person, and I…read moreappreciate the way he went above and beyond to assist me in getting my iPhone 13 Pro repaired. Here's the full story: On the evening of 07/16/25, I visited store #8892 in Temple Terrace just before closing time because I urgently needed to replace my cracked screen. Sam worked on my phone and completed the repair quickly. Initially, everything seemed fine, but shortly afterward, I began receiving various alerts, and my phone started to overheat--even though it wasn't in a case. I returned to the store on Saturday, 07/19/25, to have the issue addressed. Unfortunately, the experience with Sam was very disappointing. He was rude and dismissive, refusing to even examine the phone. When I showed him the alert saying the screen was incompatible, he tried to upsell me on a more expensive "Apple" screen for $350. I reminded him of the 30-day warranty he mentioned during the initial repair, but he claimed the issue wasn't related to the screen replacement, despite the alert clearly stating otherwise. When I asked for a refund, he curtly told me there was a no-refund policy and said, "Do what you got to do," after I mentioned leaving a review--ironic, considering he had asked for a review after the first visit. Before posting anything negative, I decided to reach out to Andrew, the store's owner/manager. He was extremely apologetic and asked me to bring the phone back so he could make things right. I finally returned on 07/26/25, and Richard helped me this time. He was fantastic--he resolved the issue, replaced my battery, and now my phone is working well again. Huge thanks to Andrew for stepping in and ensuring the problem was taken care of. His professionalism made a big difference. ---

I came into The Cellfix in a rush because my phone had broken and I needed a replacement quickly…read morebefore picking my daughter up from ballet. I specifically told the employee I needed a T-Mobile compatible phone, and he sold me a device claiming it would work. I asked him to switch my SIM card over, and the phone would not activate because it was not compatible. At that point I asked for a refund, explaining that I had limited time and needed to leave. The employee refused and stated "no refunds," even though the product was sold under false information. I remained calm the entire time and simply said it seemed like they were playing games. At that moment, the employee became upset and raised his voice, loudly claiming they "have 15 locations." I replied respectfully "Alhamdulillah, I hope you get more locations but I need the refund." He then made a completely inappropriate and offensive remark, saying "the only time you black people know God is when y'all want something, that's like me saying Hallelujah." This was shocking, unprofessional, and unacceptable racial language. He then told me to swipe my card a second time for a "refund." I did so in good faith. Now, days later, the original charge is still on my credit card, meaning it was never cancelled. I was essentially charged twice with no working phone. He did offer surveillance footage and I declined at the moment, which I regret. If the business responds here publicly, I give full permission for them to release the footage so the truth is clearly shown. What should have been a simple cellphone purchase became an incident of misrepresentation, refusal to refund, racial remarks, and a fraudulent charge. I hope ownership takes this seriously because no customer should ever experience this.

I just stopped today to change my battery of iphone xs Max. Their services were great. Customer…read moreservices and technical were very professional. It took them less than 30' to change the battery. The price was fair and I am very happy. I would like to give 5 stars. Keep up the good work! Thank a lot and I will be back. BTW, this is a perfect store for people coming for help.

The BEST customer service! I stopped in with my iPhone that…read morehad gone for a swim and the haptics were no longer working. The tech fixed it, showed me the fix if it happens again and would NOT CHARGE ME!

Purchased a Nintendo switch from this place and it was awesome! Great service and friendly staff!read more