I want to start this review on a positive note: Andrew is a genuinely helpful person, and I appreciate the way he went above and beyond to assist me in getting my iPhone 13 Pro repaired. Here's the full story: On the evening of 07/16/25, I visited store #8892 in Temple Terrace just before closing time because I urgently needed to replace my cracked screen. Sam worked on my phone and completed the repair quickly. Initially, everything seemed fine, but shortly afterward, I began receiving various alerts, and my phone started to overheat--even though it wasn't in a case. I returned to the store on Saturday, 07/19/25, to have the issue addressed. Unfortunately, the experience with Sam was very disappointing. He was rude and dismissive, refusing to even examine the phone. When I showed him the alert saying the screen was incompatible, he tried to upsell me on a more expensive "Apple" screen for $350. I reminded him of the 30-day warranty he mentioned during the initial repair, but he claimed the issue wasn't related to the screen replacement, despite the alert clearly stating otherwise. When I asked for a refund, he curtly told me there was a no-refund policy and said, "Do what you got to do," after I mentioned leaving a review--ironic, considering he had asked for a review after the first visit. Before posting anything negative, I decided to reach out to Andrew, the store's owner/manager. He was extremely apologetic and asked me to bring the phone back so he could make things right. I finally returned on 07/26/25, and Richard helped me this time. He was fantastic--he resolved the issue, replaced my battery, and now my phone is working well again. Huge thanks to Andrew for stepping in and ensuring the problem was taken care of. His professionalism made a big difference. --- read more

I came into The Cellfix in a rush because my phone had broken and I needed a replacement quickly before picking my daughter up from ballet. I specifically told the employee I needed a T-Mobile compatible phone, and he sold me a device claiming it would work. I asked him to switch my SIM card over, and the phone would not activate because it was not compatible. At that point I asked for a refund, explaining that I had limited time and needed to leave. The employee refused and stated "no refunds," even though the product was sold under false information. I remained calm the entire time and simply said it seemed like they were playing games. At that moment, the employee became upset and raised his voice, loudly claiming they "have 15 locations." I replied respectfully "Alhamdulillah, I hope you get more locations but I need the refund." He then made a completely inappropriate and offensive remark, saying "the only time you black people know God is when y'all want something, that's like me saying Hallelujah." This was shocking, unprofessional, and unacceptable racial language. He then told me to swipe my card a second time for a "refund." I did so in good faith. Now, days later, the original charge is still on my credit card, meaning it was never cancelled. I was essentially charged twice with no working phone. He did offer surveillance footage and I declined at the moment, which I regret. If the business responds here publicly, I give full permission for them to release the footage so the truth is clearly shown. What should have been a simple cellphone purchase became an incident of misrepresentation, refusal to refund, racial remarks, and a fraudulent charge. I hope ownership takes this seriously because no customer should ever experience this. read more

I went to get my phone fixed friday just getting a screen replaced by Saturday it was broken again and I was told because I had a small crack on my phone that's what broke it again and was going to be Charged 65 dollars to get the same phone I just paid 80 dollars to get fixed for one crack read more

Well unsurprisingly they lied to me. Andre basically begged me to change my first review for exchange for a free case that he never called me back about. Also I had to spend $1118.00 for a new phone! When I picked up my phone from the second repair were they broke the outside screen and casing I told them my phone was excessively overheating and had not done that before. The so called tech said it was bc of the broken outside screen. It overheated so bad it would no longer respond and the inside screen was not repaired correctly to were I could barely type and it would not stay connected to the wifi. I took my phone to Samsung, where I should have went to begin with. I showed them the photos I took of the broken casing and explained all my issues during my experience from hell with Cellfix. After analyzing and testing my phone they said that my phone had been DROPPED and was not damaged by changing out the inside screen. They showed me the process and no way on God's green earth did the damage happened the way they said. It went from a $376 repair, which was not done correctly, to the total outside of my phone being destroyed, to having to buy a brand new, over $1000 phone! All bc they dropped my phone, lied about it and took no accountability for it. Andre made sure he contacted me and hour after I left the shape to bribe me to change my review in trade for a case. Y'all he went on Yelp to make sure I changed it too, then texted me Thank You, and haven't seen a case yet. Uck your cheap ssa cases‼ I want my money back! I've already started a lawsuit. I don't have stacks of money to buy new phones every 6 months. My last phone I had for 5 years and decided to treat myself and Cellfix destroyed it! With all the horrible Yelp reviews they should have been closed down a long time ago. All they are good for is going there to pay a bill, and it depends who is there at the time bc half they time they act like they don't know what they're doing or their customer service and attitude are so bad you walk out. And I emailed my local news station about my story. I truly cannot believe the lies, deceitfulness, the lack of integrity. They took no real accountability for what they did. Then the stress for like a week and a half to the end results of buying a new phone and all I need was the inside screen replaced. Unfreaking believable. I want to be in the shop when they get served, lol. And Andre please don't call my number for nothing, Unless you're calling about seeing the invoice for my new phone to pay me my money back then leave me alone! read more

Cellfix - This is my Amazon invoice showing I did purchase a new phone and how much I had to pay for it. - Mobile Phone Repair Near Me - Tampa, Florida

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Fast Service By Jr and all parts the store is open to late hours , with stafff very well verse in the product line

They took my kid's money and broke the phone more. He had a failed charging port. They gave him the phone back with a non-functioning screen. When he complained about it, he was told "I told you. I told you." read more

they are horrible and bad with communication i dropped my ipad off for a diagnosis test to figure out what's wrong she said it takes 1-3 days for them to figure out what's wrong 3 weeks later i get it back she grabbed it so quick you would think it was already done but didn't get no call or any type of communication for them to tell me it's ready within them 3 weeks i kept calling to figure out what's taking so long and she's saying every time i call that there working on it and they'll call me when it's ready i would have wanted to get it fixed by them because they quoted me the cheapest price but i didn't even wanna go through with it because how bad they are with communication read more

This place sucks! Claims they can fix water damage and 450.00 later I end up without a phone!

I took my sons iPad mini 4 here to get the LCD replaced in the home button fixed. I didn't look at the reviews prior to me going here but I had terrific service. They were one of the only places that had this LCD in stock and a great price. I can see a lot of disappointing reviews about a year ago but hopefully the staff changed because I had great service. I will definitely bring back my devices if I need to have something repaired to this place. read more

Cellfix - The outside of shop. - Mobile Phone Repair Near Me - Tampa, Florida

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These guys stand behind their work! 110% we brought a phone in to get work done and it had a problem with in a few days of the fix, they warrantied their work and replaced the part that went bad that day! Great customer service, we will use them to fix our phones in the future. read more

TERRIBLE! I took my phone to get the back replaced. Once I got it back the microphone no longer works, when it was working COMPLETELY FINE before i took it to them. I told them what happened and they refuse to fix the problem that THEY CAUSED! They want me to pay to fix the problem they caused! Not to mention different people are giving me different prices to fix it! One said $49 and the other said $89. DONT GO HERE! UPDATE: I took it to another location and was told that they snipped my microphone cord. I took it back and still was told that they couldnt do anything despite their 30 day policy. The disrespect and attitude of the supposed store manager is beyond TERRIBLE! read more

This place has the worst customer service , had my iPhone XR back glass replaced and the workers did not hear out any of my request for other items/accessories and also provided me with pricing on the phone but when I arrived they doubled it and would not honor the price I was given verbally from THEIR employee . They simply want your money. There is also still dried glue on the back of my phone from bad practices. Take your business else where !!! read more

Drop a lock on my phone with the screen protector and case. Screen was shattered, came in said it would only take them 40 min to fix. Took them 20 min to fix, almost brand new read more

This place sucks. Received my phone completely wrapped in rubber bands after 5 hours after being told it would take 2 only for the back to crack not even 12 hours later from putting my case back on. I didn't think a place could suck this much but here we are. read more

Fixed my phone I bought from them easily. It wasn't taking photos, it ended up needing an update. Thank you for that.

Nice Guys! Quick fix! I had my iPhone screen repaired in less than 30 mins, for under $100!!! read more

Cellfix - Mobile Phone Repair Near Me - Tampa, Florida

place is a scam. 1st - the airpods wouldn't connect to my phone in the parking lot, which made me iffy to keep them, but they don't do refunds only store credit (of course) 2nd - the SAME night the airpods literally froze my bluetooth. never happened before and i had to stay on the phone with apple support all the next morning trying to get my phone back right 3rd - battery was inaccurate as hell and they started half ass connecting to my phone. 4th - i know that they were not real, but this bad? threw them at the wall a week later. MORAL OF STORY : buy the real ones from walmart. read more

I do not recommend this place, the store employee Zach ripped off my elderly mother he got her for 650.00. She asked for a iPhone 7 and he sold her a iPhone 6+ for 400.00 refurbished phone,we went back and he would not refund her and laughed at her, he was very unprofessional and took advantage of her,she had to pay an extra 50.00 dollars for the iPhone 7+ so she paid 450.00 for a refurbished iPhone 7+. What gets me is that these business owned by dot heads they are liars,cheaters and they get away with ripping people off.. I would not recommend them to any of the many people I know. I will be reporting them to bbb. They should be shut down. read more

If I could give them no stars I would I paid 177 to fix front and back screen for it to be worst than when I brought it in. Had issues with it screens cracked inside of my outter box case they have the worst service and they are using cheap shit to repair your device for than you have to return to them to get more money out of you. I would never return and don't recommend these people to fix your device. read more

Scammers!!! $150 for iphone unlock that's just a $6 sim card attachment not a real unlock! Tells you price after work completed because he's "not sure If it will work?" Will claim he worked on it while it sits on the counter and he waits on another customer and ignores you. Then when you question price say "Oh! Well I can remove it if you don't want it." by then you'll be so frustrated you pay to gtfo while your phone is a hostage." Will also proceed to tell you not to update to iOS 15 even though your phone came in and still is on iOS15. Dont reset it either or it wont work. Lies all day, Rip you off and waste your time!!! Buyer beware read more

Cellfix - Mobile Phone Repair Near Me - Tampa, Florida

Where is the option for negative 5 stars? I should not be Clean up your act Cell Fix, customers deserve to not be overcharged and get the service they pay for. I went to this location to get the LCD for my Ipad replaced, in fact my ordeal started at the E Fletcher location 10/8/2020, where I initially dropped off my Ipad. Instead of getting a call to pick it up when I was told it would be ready, I was told that the LCD could not be replaced until I got a new battery at an additional $89 because "the battery was swollen". After spending $216 to get the replacement LCD I had to take a hard look at spending that much more on an IPad that is a few years old while having other expenses. I picked up my property at the N Florida location and told Alex I will be back when I had the funds for the battery. I took it back on 10/22/2020 and paid for the battery, which I was told by Alex would take about a week to get in store, then a day or so to put everything together. The next call I received was to let me know that the newly installed LCD was defective and they had to order another one, which would take about another week. He said once the new LCD came in it would only be a couple of hours for the technician to have my IPad ready. Short story the two hours turned into two days. I was finally able to pick up on 11/6/2020; if your counting it now a month into this. To be fair, Alex promised me a new case for my IPad (not that I needed one, but it is appreciated). About two days after the pick up the IPad home button started moving around and I was having problems getting into applications, etc., On 11/17/2020 while in the area (this location is about 25 mins drive from my home) I took the IPad back to Alex and showed him the issue with the home button. Before even saying he would take a look at it he immediately blamed me stating that "you pressing on it too hard, using too much pressure". Perplexed, I asked him how much pressure is too much? I also let him know that the button was not properly secured to begin with or it would not have come loose. Still insisting it's my fault he said I would "have to pay $35 for a diagnostic because it would take a lot of work to figure it out". I asked him if here was no warranty on their work, he said yes but insisted on $35 for the diagnostic and said they already did a lot of work on my IPad; which by the way at this point I had already paid $291.86 to fix. There was no need for a diagnostic because he could clearly see the home button wobbling, but that's who they get to milk customers for more money; as if I had not already paid too much for the service. I know this because I told my client/friend about my ordeal and they recommended another company for the next time I need electronics fixed. Based on Alex's response I determined I would not spend another dime with Cell Fix and would feel better spending the $35 elsewhere. I also decided that his lack of responsibility and customer service on this issue was not worth anymore of my valuable time, so I left...NEVER TO RETURN. By the way I took my IPad to the other place that was recommended to me the owner George, secured the IPad home button at no cost; all he asked for was referrals and a good review, which he will most definitely get. Thank you George! read more

At 10:30a.m. I came in with an Internet connection issue concerning my laptop. After taking the name and model of my laptop, the receptionist brought it to the technician, after which the receptionist came back and explained to me that they will run a diagnostics, which is a nonrefundable $35 fee, I was then informed that more than likely it was an antenna issue and that the diagnostics fee would be reimbursed upon any work completion. Mind you this is a work computer, which I made very clear and due to that I was hesitant to wait even that long(which again was made very clear). I was assured by both the technician and the receptionist that if it was simply diagnostic I could pick it up/be notified within the hour, and if it was an antenna issue, I could pick it up at the end of the day. Five hours later I called in just to find out that I would have to wait 5 to 6 days for the antenna to be delivered and there was nothing I could do about a refund for the diagnostics (ie nonrefundable). If you want to take your stuff to a store more concerned about taking your money and less concerned about you this is the place. I wish there were negative review options. " there is no corporate. You can't talk to the owner." Whole 9 roundabout, have fun. read more

UPDATE!!!! So the general manager reached out to me this week (5 months later) and said he "came across review on yelp" and "wanted to reach out to see how he could make things right" (anything in quotes is taken directly from his text messages). So I responded that it was too late to do anything about it now as I had already sold the phone (and had to pay a second place to repair it so I could) and that the only thing he could do was refund my money that his store LITERALLY stole from me. He called, but I did not pick up the phone as he could say anything over the phone to appease me and then never follow through, so I did not pick up. He texted again saying to "Please call me so we can discuss the issue." I didn't see what there was to discuss since there was no way to make it right other than giving my money back, so I asked if that was what he was going to do to which he replied, "Was considering that." I replied that since I didn't trust his company we could have all communications through text or email. He then said that, "I'm going 3 miles forward to solve the issue you had in the past" (um, I had an issue? I guess. If not wanting to be robbed is 'having an issue') "If you're not willing to simply have a phone conversation with me so I can fully understand the situation that had occured. That's on you. Hope you have a great day." Wow. Just wow. You are a General Manager? Because that kind of immaturity is usually saved for kids on Facebook. But, in the interest of seeing if he was truly sincere, I told him to call me when I was off work at 5:30. That was Wednesday. If he actually calls me, I'll be sure to update this review, but I would use ANY other repair shop in town if I were you! I'm going to attach the screenshot of the conversation in case the story is just too incredible. read more

Cellfix - Mobile Phone Repair Near Me - Tampa, Florida

They did not open on time & since I'm visiting from out of town so I rode a Lyft to the store. It's actually really unprofessional for this business to not be open at the times that it has posted on its website. If I was familiar with area i would leave & go somewhere else but I'm going to see if they'll open in the next 30 minutes (10am). This is already very disappointing. read more

Horrible service will not shop there anymore they are nice to you just to get you tO buy a product and then they get you to buy.any issues you have a problem and like to return the item they say their policy is no return and a twenty five percent of the purchased price(I bought a cellphone had a issue with sprint couldn't activate the phone sprint told me to return the phonE which I tried to do then the gave me a hard time started speaking a foreign language to each other's and said their management said they are not going to accept the phone back only one hour after I purchased)wish I could of left zero stars now I'm stuck with a phone I can't use read more

I feel so bad leaving this review but I went to cellfix bought a phone n noticed right away something was wrong with the battery I rode it out a couple of days to see if it was just the apps I was using or whatever but it literally would be charged up to 100 and be at 25 in 3 minutes. I went back to cellfix after the man who sold me the phone told me I would get a full refund if anything was mest up when I went back they told me the could check to see if anything's wrong with the phone but could not give me a refund . So supposedly they fixed it.... I leave the store and 5 minutes later my phone is dead already . I knew I shouldn't of purchased a phone from here to begin with but, please dontttt purchase anything from this place it's a waste of your money. read more

I take my iphone for a broken screen not seriously broken a small crack, everything worked perfectly including the home button when dropped off. They gave me back the phone with a broken home button and make many excesses why it was broken. From the screen couldn't read it properly to the phone being water damaged. I took the phone to CPR and confirmed they messed up my Home Screen during the repairs and placed an after market home screen. The boy working the front desk thinks he can argue with customers and lie about repairs because he has 4 years of hustling customers. Terrible place to get a phone fixed. read more

0 stars got my battery fixed from this place and realized they went through my Instagram and followed some random people I don't know. Super sketchy and weird can promise I'll never go back to this place if I could file a police report I would lost a customer being weird. read more

Possibly one of the worst experiences I have ever had at any establishment. Upon the initial interaction with Cellfix we were told the price to fix a Google Pixel 2 XL is $139 and that we could come in. When we arrived we were then told that the price to fix the phone was $179 due to the fact that the phone was an "XL" (this was absolutely clarified on the phone). They did not have this screen in stock and in turn we had to have it shipped. We also opted to the purchase tempered glass which was $18 and we clarified countless times that they would install. After leaving, the total cost was $217. We are still not completely sure how that total was reached, at the time we did not mind because this was still cheaper than competitors in the area. We were contacted 6 days later letting us know that the new screen had arrived, we dropped it off the next day at 2:30 and were told to come pick it up at 7:30 (they close at 8). At 7:35 we arrived to pick up the phone and were told to wait another minutes, after the 5 hours we had already waited. At 8pm we walked back in and were told that not only was the phone not ready but it was NOT at that location, but it was at another store location 15 minutes away. We drove to the N. Florida ave. store and was given a phone that was wrapped in 5 rubber bands and had dried glue seeping out of the sides. We were told not to remove the rubber bands for at least an hour and that we would then have to remove the dried glue with alcohol wipes. The tempered glass had also not been installed. The lack of communication as well as the lack of transparency from company to customer is abysmal. read more

Cellfix - Mobile Phone Repair Near Me - Tampa, Florida

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I brought in my iPhone 11 to get my charging port fixed. The back also had some cracks in it so they offered to fix both for $140, which I thought was a good deal. It took them 8 hours to fix it, and when I arrived to pick it up, it looked good. However once I got home my phone would shut off every 30 seconds, the battery was completely destroyed. Took it back the next day with the receipt and they said they couldn't fix it til the following week because their "technician was on vacation". Wouldn't give me a refund, had to buy a whole new phone. Extremely frustrating. read more

The location in 56th St in Temple Terrace is AWFUL. Rude, unprofessional, and inept! My cell will never be the same, they lost almost so much of my info. They should change their name to Cell RIP. They are a RIP off and they about killed my phone! It is Horrible how they treat the public. Hope they hire new staff that will speak English and give a care about the service they give. They show NO respect. read more

These crooks are on Florida Avenue. They unlocked a phone for me and charged my credit card 3 times. Then their "unlock" wore off over and over again which they wanted to charge me again. read more

I have the wrose experience with you guy I will never refer a friend or a family member there they sold me a phone that I payed over the price 1,402 i still owe 57.00 dollors n they wouldn't even let me change it with in my 30days but I have payed that much already n since the 29 of August I haven't been able to use my phone I called n all they keep tell me is that they can't do nothing for me they steal ur money there no help go else some where n spend ur money if I could I would give 0 there customer service is bad n even the own wouldn't even help me all down read more

I had originally thought this business had done a great job, however, I explicitly stated that I had a broken digitizer and cracked screen. Upon having my screen repair, I thought everything would be great but, I had a small mark across my phone from the broken digitizer that was never fixxed but I was charged for "to make my screen look like new". After their "service", my screen has been iffy the entire time I've had digitizer and screen replaced, I dropped my phone and despite no damaged to the screen itself, there is no touch recognition on 3/4 of my phone. Terrible phone service from here. I recommend anywhere else. read more

Amazing service and people! Helped me with new phone and getting information off of my old one. Even though i was a little bit of a pain they helped me sooooooo much and made me feel more then welcome to come back. Awab and Saif went above and beyond to fit my needs!!Will be coming here for anything!! Thanks again CellFix team!! read more

Great place - thank you cell fix for everything Best price in town Tony was fantastic, honest and helpful in picking out my new phone. read more

Worst experience of any establishment I have ever dealt with. They are thieves. They offered a price and after waiting 2 hours tried to re-negotiate. Absolutely only there to take advantage of people. Stay away!!! read more

1ST- Their airpods are fake af they are not real apple airpods. 2ND- They are a complete scam. They dont ever fix your phone they use fake parts that are cheap and could possibly mess up your phone forever which is what happend to me $350 after VARIOUS screen repairs. The first screen repair they did was over $200 which left my phone changing colors and glitching. Took it back and they told me something wasnt on right. The same issue happend again and this time it wouldnt turn on. They "fixed" it like 2 more times made me pay $150 more because it was out of warranty or something and then it happend again now they are saying itsmore than a screen repair.. not giving me a refund and on top of that making me pay them again to actually fix my phone. THEY NEVER FIXED THE ISSUE THEY JUST MESSED MY PHONE UP EVEN MORE. Saber whoever he is, is super unprofessional and blocks customers numbers when he doesnt want to deal with them anymore. The employees are also treated poorly and this place is just a scam to take your money however. 3RD- Before all of this they also sold my husband a iphone 11 pro max that was BROKEN a couple months after. The phone started changing colors on the screen you could just tell the phone had issues before and they sold it anyway FOR OVER $1000. read more

My husband had his screen and the face of the I phone X replaced on 3/11. His phone totally went black on 4/12 Took back to them on 4/14. Even with the Coronovirus keeping us home they said so sad too bad and charged us $99 to replace a screen they just replaced. My husband asked to see the part replaced and they said no he couldn't see or have it even though it was ours. My husband signed his credit card receipt and was getting ready to leave when they wanted him to sign something else which at this point my husband had had enough. He started to leave the store and the salesman locked the door to keep him in. The other set of doors was unlocked so he was able to get out. Terrible unprofessional service would not recommend them to anyone. First bill $179.00 and now another $110.00 to replace a screen they had already replace. Lesson learned take your Apple products and pay a little more than to risk dealing with 3 Dr party companies that use cheap parts. Stay away from this location staff bullies and using intimidation tactics on a 70 yr old man. read more

I had a brand new battery installed in the first week of November 19, it's now the third week of February, and battery has failed. It drops from 100% to 15% in less than two hours. I was told the the new battery was guaranteed for 30 days, but for a small fee a new one can be installed. Meanwhile on the internet, every brand new battery has at least a 12 month warranty read more