7 customers waiting for assistance, I know because you can track it on a screen. Meanwhile I count…read moreone employee helping customers, and 5 standing in a corner all smiling and giggling with one another. Blue shirts, black shirts, just standing there. At one point, I think thy stopped helping customers all together and we all just stood there looking at each other. 6:00P 11/20/25

Their service has an outage almost every week because changing all the old cables is probably too…read moremuch for them. Go with satellite internet like Starlink so you don't have to worry about them taking all day to fix their crap.

I'd like to switch companies according to the best plan that is offered, I was going to return to…read morefrontier probably in a few years but not now because they want to charge me $50 to restock the old equipment, I called them and told them this and they won't budge so no more frontier

Beware We bought the one gig plan and after it was installed. We found it was only doing about…read more7:20. After fighting for 3 days to get th eeros set up properly. We got the same runn around that. Oh, that's how it works. They made no effort to correct this problem. So it is true. They have very poor speeds and very poor service. They will do their best to distance themselves from you after the sale.

Rose was very helpful and so nice, really recommend her!!even though she is new, she was so fastread more

POOR customer service. I would never send my family to this location. I felt belittled by the…read moremanager and I just transferred my phones and internet from Spectrum and needed help getting my phone set up correctly (which should've been done by T-Mobile the first time). I don't expect an apology but at least be more helpful! Want to keep me as a customer long term, PLEASE provide better and friendlier customer service.

Totally disappointed in this establishment. Was without power for 9 days once we got the power then…read morethis company allows a contractor to enter my fenced yard leaves my gate wide open allowing my 15 yrs old blind Chihuahua to either be picked up or wonder off. He wouldn't have wondered off since he's blind, sweet natured, lovable not like most Chihuahua's. Upon calling the company very insensitive. There should be records to tell me what contractor was in my yard. Having a fur baby for 13 yrs they are family.. not just a dog.. UPDATE: it's been 5 days this company finally got back to me with a forward pic stating the contractor took a pic of deceased animal saying that's the way they found him.. How Cold!! But there isn't any remains.. what happened to them.. (5) days later the field operator forwards this pic #2 how cold & where if the remains?? What did Spectrum do with my precious Elvis remains..

They spend lots of money for advertising but their help staff is terrible. You cannot pay the bill…read morefor mobile unless you use a credit card. As credit cards take percentages of the bill for themselves; this company is not run with any financial knowledge. I have had a overpayment balance for years but now they say, they did not get the money, automatically sent by my bank. The bank proves they sent it but obviously, someone that is suppose to work in collections had misplaced the check. Terrible. I will be changing carriers. Too much money on advertising and not enough on keeping customers.

Horrible service and communication. Coverage in central Florida is spotty at best. Recently it went…read moreout completely (Wi-Fi and mobile), and after spending 30 minutes on hold and another hour with tech support, their solution was I just needed to pay another $25 to boost my signal?!? What a scam! I'll be glad to leave this company and move to a plan that respects its customers!

The T-Mobile and merchants walk the manager there was dishonest and told me all lies. Nothing he…read moretold me was factual and that's what the corporate office said. They said the phone was free but in fact they were not free and they didn't give me anything for my trade-in. Once I pay off his phones, I will get out of my contract and I never plan on using T-Mobile again

I was helping my elderly mother buy a new flip phone on my plan. Once it was done, they said I…read morecould pay a fee to have the information transferred to her new phone. I didn't need it but I needed help with the pin. The manager (who was filling in for the day) forbid the young gentleman trying to help me understand navigating the pin. He said not to help us unless we pay the transfer fee. I've been a Verizon customer for 22 years and this is the treatment I received. The younger gentleman realized I've been a customer longer than he's been alive and told me he disagrees with the mangers attitude towards me. I give a zero star to the manager and 5 star to the young man willing to help me understand the Pin procedure. Unbelievable.

The salesman I spoke to today was a liar. He told me they could not change my PIN number even…read morethough they are a corporate store. That's a lie. The corpo customer service said so. They also said their system only goes back one month. THAT was a lie as well. Their system goes back as far as 2021. (I changed mobile service providers and am taking advantage of their phone balance buyout program). Finally, I requested the manager, and the dude said that he "was in a meeting". I bet that was a lie, too! all of this wasted my time, as I had to uber there and back due to being disabled and not able to drive. AVOID THE STORE ON SOUTH FL AVENUE!!!! Avoid them like the plague!!!!

Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

This guys are the best and I fully recommend them , they put the customer service in high ,…read more This place fix my back of my iPhone that was crack , a couple weeks pass by and I notice my back was crack again , well this guys back up their warranty and redone my back screen as their good faith of their work , so definitely this guys are honorable and trustable and great people to build good clientele... You won't be disappointed to come here , they have fair prices and they back up their work ... Thanks for fixing my phone