Hayley Strickland was amazing. Very knowledgeable and professional. If you want dependable…read morecustomer service... see her!

Pretty good customer service. I had specific questions. I received direct questions without a…read moresales pitch. Thank you.

Came in to get my pickleball paddles through the T-mobile Tuesday offer. Not usually the T-mobile…read morestore I go to since I'm just visiting Temple for the month. However, I was greeted quickly and got the paddles promptly. Note - if you're coming to redeem a T-mobile Tuesday offer in Temple, go to this location. I don't believe the Metro stores have them nor the kiosk that they have in the Sam's Club. I went to the latter since it was the closest not knowing this was the case, but Stephen was helpful in telling me to go to this location.

BEWARE, of these T-Mobile Representatives sharing your personal data such as Driver's License…read moreinformation, phone number, etc. to scammers, gang stalkers, and hustlers within the community. While in-store trying to change my phone#, the representative tried to push certain numbers off on me. Typically these phone#s have constant scam calls and FaceTime scam calls. I wanted a particular area code & zip that I mainly conduct business. Then the representative reads my new number out very loudly in front a room full of men. This was to communicate my personal data to the scammers in the store seeking to get customer data to compromise their phone. The new phone number I received was hacked and the entire had to be reset with all logins & passwords changed within 24 hours from the in-store visit. Do not go into these T-Mobile stores to update your account, change your phone, transfer data, etc. Call 611 for customer support for any general concern or technical support at 1800-692-7753.

The prices we were quoted were much lower than our actual bill! The service at our house was very…read morepoor. We had our lines less than two weeks and shut them off!

Received superb service from Mobile Expert Ms. Shay Culbreath yesterday (28 Aug 25). She's…read moreprofessional, patient and a caring staff member whose extremely knowledgeable. It was a relief meeting you yesterday and I look forward to seeing you for my next upgrade . Thank you for your wonderful service

GREAT PLACE! We…read morehave taken various electronics to this place now. PS5, Xbox, iPhone, and a gaming laptop. Each time they are friendly and helpful. They do not charge over the top prices. Not when you consider what it costs in most cases to just replace the item. It's usually a 5 day turn around. They keep you informed for the most part and once it's all done they call to let you know.

Most expensive place for some shit you can buy at five n below I beg of y'all go buy cases or…read morescreen protectors some where else

BUYER BEWARE: DO NOT, I repeat, DO NOT GO TO THIS…read moreLOCATION!!! This is not a Verizon store. It is Cellular Sales of Texas, LLC. What that means is that although they are authorized to sell Verizon products, they are not held to the same standards and no formal complaint regarding Cellular Sales of Texas, LCC, can be made with Verizon. We got scammed by the courteous salesman. He added additional fees and charges solely for his commission. We are screwed with the contract we signed as well as with our cell phone purchases. I would advise you steer clear of this establishment and save yourselves the money and the frustration.

Good service. Helped me with what I needed and kept my bill at the same price.read more

We purchased some off brand two-way radios for our camp counselors to be able to communicate with…read morethe clubhouse when the tennis campers were on the courts. By the end of the first day, the counselors had pushed buttons (out of curiosity) and screwed up the radios to the point that they no longer communicated. Not knowing anything about programming radios, I reached out to Jack at All Points Communication in Georgetown. He was friendly and accommodating and reset all the radios in under 5 minutes. I offered to pay him for his time, but he just said "next time you need a real radio, come see us". Thank you Jack and All Points Communication for great customer service!

Service was excellent. Professional and personable when dealing with our event…read more All the radios we rented worked great. Battery life lasted all day.

This review is on their website only. haven't ever visited a store…read more I signed up on line for a plan for $25.00 a month. Over the first thfee months was charged inconsistently $33.64 $43.64 $37.19. Lots of surcharges even monthly billing changed each month. They did have good customer service. Would not recommend. They charge what they want to.

I've been a customer with Consumer Cellular since 2021 and I really appreciate the value that's…read morebeen provided. It feels good to know that I'm not overpaying for anything in comparison to some of the other major carriers (Verizon, AT&T, T-Mobile) and receiving the same great service and range as the others. My only issue has been with calling in to get help with something technical related to my iPhone or Apple Watch. In 2023, Consumer Cellular began supporting Cellular Apple Watches and from the beginning it was clear they had not received a lot of training. I was going back and forth with several phone agents who were insistent in telling me that I could not use my cellular Apple Watch by itself. Meaning, if my phone battery died, or I left my phone at home, my watch would not work by itself. I was just as insistent in explaining to them that the whole point of a cellular watch is to be able to make/receive calls, texts, etc. when I was away from my phone. Otherwise, I'd have no need for setting up service to support my watch with Consumer Cellular. If it was solely a gps watch, it would operate without a cellular carrier. Here's where the Georgetown store, more specifically Carderios, came to my rescue. Carderios was able to trouble shoot and quickly get my watch up and running with ease. My watch had been operating on Consumer Cellular with no issues for the past year. And then I did the unthinkable.... 2 weeks ago I left to go to AT&T....but immediately returned to Consumer Cellular once I realized my error in judgment. Unfortunately, leaving meant my watch needed to be set up again. A whole year later and the phone agents are still needing more knowledge and training on watches. Not just agents, but supervisors have said that the watch could not operate on it's own. I'm so glad I remembered that I went into the Georgetown store to get help last year. I'm even happier that Cardarios was still there to help me again! It took a little longer this time though. However, he was extremely patient, calm and just as determined as I was in getting the issue fixed. We went through a few troubleshooting tasks like re-pairing the watch to the phone and removing the plan altogether and starting from scratch. He had to speak with several agents by phone to finally get the right person to help. They resent a signal on their end and the watch was finally working without the phone. Yay! Carderios provided outstanding support and service the entire time. He's a soft spoken guy that knows his stuff. He also didn't make me feel as if I was crazy or didn't know what I was talking about. He really listened to me which is very rare these days with customer service agents. And at no point did he talk badly about any of the folks that I had worked with prior to him. He was super humble and a pleasure to work with. I hope that Consumer Cellular can take care of the training that is needed for all of their agents company wide. I shouldn't have to go into a store to get the help I need. However, I'm so glad I met Carderios and experienced first hand what great customer service looks and sounds like on a consistent basis! He gave me the same great service year over year and that's an awesome testament to his character and experience!

Overpromise, underdeliver…read more I scheduled an appointment to have the screen repaired on my Fold 7. They called beforehand and told me they needed to order the part. Completely understandable. Tuesday, I got a call saying the part should arrive Wednesday. Cool. Thursday, they called and confirmed the part was in. Great. I scheduled the repair for Saturday. I showed up Saturday for my scheduled appointment, only to be told, "We sold the part to another customer. We'll need to order another one." Nope. Why schedule my repair and confirm the part is in if you're going to sell that same part to someone else before my appointment? I was patient while the part was ordered and waited several days for my scheduled repair. Selling the part that was supposed to be used for my appointment is just poor service and poor inventory management. Definitely an overpromise, underdeliver experience.

My vehicle was having difficulty starting the engine and knew it was the battery. Called to see if…read morethey had the battery in stock for my vehicle and they did. When I arrived they quickly got the battery and installed without any problems. I was off and running again! Thank you for the quick and friendly service!