Excellent communication, friendly, honest service! We had a power surge which fried the frig. Ugh…read more Mr. Brock was very thorough in making determination that unit was not feasibly repairable. We were very pleased with his service and would highly recommend!

Responded quickly. Was able to come out and kept me updated on time of arrival. Did an excellent…read morejob. I will use him again.

Jeff went above and beyond! He even went online and found the replacement model for me when the…read morebig box stores said no replacement was available without an expensive upgrade. He gave me helpful advice and great pricing. I will definitely use him again and recommend him to all my neighbors. Barbara Manley

I contacted Yarrow since they were the only company with all 5 star ratings, others were good but…read morethere were a couple of ratings by people who didn't receive 5-star service so went with Yarrow and now I understand WHY they have all 5-star ratings. He (a veteran so I was happy to support him!) responded, booked and got to my place quickly after 1st contact. He was respectful and diagnosed the issue quickly, thought it was another issue but when he came back to install and pulled the washer completely out, he realized it wasn't the issue & had the parts to put swap out some little motor which he said "This will be cheaper" and I always respect service providers who are honest. He could have easily installed the valves he originally thought the issue was and charged me for that AND told me about the other issue and fixed that and charged me more BUT he was honest and saved me some $ and fixed the issue!! I will always call him in the future!! He also helped to clean out the dryer vent as much as he could and recommended Firemen Dryer Man to clean out the rest - love that business and happy to give them my business.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Quick response, did a quality check and all for a decent price for a same day service. The tech…read moregave me some good advice on next steps.

$162 for 10 minutes! I have a 10YO Jenn-air dishwasher. They knew the model number and problem…read more They show up and say they can no longer service this model with OEM parts, so please pay me $162. WTF? It seems like they should have known that before they wasted my time and money.

I was not impressed with Appliance Express. I contacted them because my 3 year old Whirlpool oven…read more(that was in the house when I bought it) kept randomly losing power. I wasn't sure if it was an electrical issue in the house or a problem with the oven, but I started with the appliance. I made an appointment with Appliance Express--they couldn't tell me until the day before what time they'd come out, so I had to allocate the entire day to stay home. The day before they texted me with a time range, so narrowed it a bit. On the day of the appointment the repair guy called me when he was on his way, which was helpful. The repair guy was very nice but didn't strike me as being terribly knowledgeable about our particular oven. However, he suggested that it needed a software update (which required first connecting the oven to our WiFi). He gave me a phone number to Whirlpool support who could assist in connecting the oven to our WiFi and downloading the update. He barely touched the oven, other than to look at the current software version on the display. But for that helpful little piece of advice about needing a software update I was charged $162.36 by Appliance Express. They could have just told me over the phone, before someone ever came out, to try that solution first. I got the oven connected to our WiFi (I'm a retired IT guy and am very intentionally judicious about what I connect to our home network as I'm very aware of the security and performance/bandwidth implications of connecting devices willy-nilly). Once connected, I had trouble getting the update to install. The repair guy watched for a little while and then left. I called the Whirlpool number and they were very helpful in getting it sorted out (it turned out there was something they had to initiate on their end). After the software update I have had no problems with the appliance (other than I think it's stupid that an oven requires Internet connectivity and software updates to function). So, in the end Appliance Express identified the likely problem so that I was able to take care of it myself, but they charged me $162.36 for that little nugget of information. They could have just suggested over the phone that I try that first before they came out.

I had a great experience with Excellence Appliance Repair! Oleksii was professional, knowledgeable,…read moreand very thorough. After a bad experience with a different company he made sure the problem was taken care of quickly and made sure everything was working properly before he left. He was also friendly, respectful of my home, and clearly takes pride in his work. It's not always easy to find a technician you feel confident in, but Oleksii was excellent. I would absolutely recommend him and Excellence Appliance Repair and will use them again if I ever need another repair!

I had a terrible experience with Excellence Appliance. They came to fix my dishwasher and after the…read morerepair was "complete" the dishwasher did not work. They refused to refund the diagnostic fee even though the diagnostic was clearly incorrect! The tech who came out said to contact him if it didn't work after he left and when I did he said he is unable to fix it. When I called the office to have someone else come out they refused. So now I still have a broken dishwasher and they stole $142 from me!

Highly capable team! I've used greentek several times over the years for service calls. Go green!…read moreGo greentek.

***Update*** I failed to mention the best part of our…read moreexperience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them.

Beware of this company. The technician was supposed to install an oven hood vent and was a nice…read moreguy, but obviously did not know how to do it. When I saw that it was being done in violation of code (and looked terrible), I asked him just to stop. Rather than have a big scene in my house, I paid the entire service charge. Later, I called the office to negotiate at least a partial refund, and the person I needed to speak to was "not available" four times over a week's period, and never called back as promised. I kept calling to at the very least let them know things didn't go well. I finally spoke to a supervisor, and after explaining the whole ordeal, he said he'd have to compare my account to the technician's story. When I called back (again, no response as promised), the supervisor refuted my version of what happened and blew me off. I was out $300, and still didn't have my vent installed.

Michael Grimm is the best! He came out the first time when our fridge was leaking after we…read moreinstalled a new filter and while looking at both filters told us that the ones purchased off Amazon were slightly smaller and were the cause. We ordered new filters from the manufacturer, had problems installing them and he came back out and quickly installed it and flushed the line. Would call them again in a heartbeat to fix any appliance!

Ray came out to assess our situation the first time and then came back to repair it. He was SO nice…read moreand told us everything that was wrong with our washing machine. We will be purchasing a new one in the future sometime and if anything ever comes up with it or another appliance we will be calling him. We COULD NOT be more grateful for the kind help and honesty.

We just Ray out from Alpha Omega Appliance. Ray was…read moreprofessional, friendly and was able to fix my washer in no time at all. I will highly recommend this company for your repair. Great service!