I scheduled an appliance repair appointment for 10:00 AM, but the technician called once at 8:30…read moreAM, which was before the scheduled appointment time. I replied by text at 8:40 explaining the appointment was supposed to be after 10. Their response was to claim they had called "a few times" and to tell me to call back if I decide to make an appointment. That statement was not accurate, as there was only one call and the appointment had already been scheduled. Canceling an appointment because a customer didn't answer the phone an hour and a half before the agreed time is unreasonable. Misrepresenting the situation afterward makes it even worse. He did reply saying ok he will come after 10 but , then changed up on payment by check etc. that was unsettling and seems that details change too much . Needless to say.. I'm too uncomfortable with this unstable communication. I decided then to just cancel as there's no trust in this communication so, how can I trust the repairs? Very disappointing experience and not the level of professionalism I would expect from a service company. Rearranging MY schedule for them to be treated this way is so frustrating. Their reply here is even crazier and solidifying my decision to cancel . I've attached the text and clearly they don't match their reply . He said he'd accept check on text . They only called once at 8:30 I text at 8:40 . Wow!

I scheduled an appointment to have my oven repaired through Electrolux since it's still under…read morewarranty. They arranged for KJ Repair & More to conduct the repair, I just had to call to confirm the appointment. I called during their business hours on three different days before the day of my appointment and never got an answer. I left a voicemail with the ticket number, my name, phone number and even a verbal confirmation of the appointment with a request for a call back and never got one. It's now 2 hours after the 12-5 PM window and not only has no technician come, I STILL haven't gotten a call back. Maybe everyone took the week off but whatever the reason, I'm never agreeing to any service with them again.

Beware of this company! Our washing machine was making loud noises so I called them to see if they…read morecan figure out the issue and repair it. A tech named Gabriel came out at 7:30pm (they said he'd be here between 4 - 7pm) and tinkered around with the machine. He said the cost of repair would be more than a new machine but the machine is still completely usable (with the loud sounds). So when we tried to do laundry the next day, the machine would turn on for about a minute and then turn off immediately. It simply does not work any more whereas before they looked at it, the machine worked perfectly fine minus the loud sounds. In other words - Texcen Appliance Repair broke our washing machine. When I called them to come and fix it, their secretary Joe gave me the run around and said since we were going to get a new machine anyway, they would have to charge us again to come and fix the issue. When I told him that was unacceptable, he hung up on me. Avoid this company at all costs. They are shady and do not stand by their so-called "work." Instead of helping, they broke the machine we have! If I could give them ZERO STARS, I would.

Great service! Very easy to schedule and they come out right away. They even fixed my tenant's…read morewasher on Christmas Eve! I've used them several times and am happy with the service each time.

Steve with Protection Appliance Service helped us locate a stove top knob for our "new" stove top…read more Initially, when I was cleaning the stove I thought some white and thick food item spilled on the knob and hardened on the knob. Actually, the white substance came from something hot sitting next to it and melted the knob. You probably ask, "how can that be with a new, metal knob?" Actually that was my exact question. News flash: The knob was made out of plastic. It looks like stainless steel and you could not tell for how much we paid for the stove top that it was plastic. However, all those knobs are plastic. Fortunately, Steven tracked down two of the knobs...we replaced one and have one in reserve. I suppose it's no different than the evolution of cars. We went from cars made from steel to cars made from fiberglass. There is even plastic in car interiors these days. Many high-end cars no longer have leather. It's called other things but is faux leather (vegan leather, sustainable leather, vinyl leather and pleather). Many cars have "vegan" versions of expensive materials like wood and leather. The knob has been replaced. The stove top is back to it's original state. Steve always performs at a very high level and we have been pleased with his service.

Best service in repair and customer service. The repair was fast, the cost was reasonable, and the…read moretechnician was very knowledgeable. I will be using their services again and I highly recommend protection appliance repair for anyone.

INEXPERIENCED TECHICIANS THAT WILL COST YOU MORE IN THE END!…read more I called them to come assess our washing machine, hoping to fix it or identify the issue in order to avoid buying a new unit after moving into a new home. The technician arrived and advised me to replace some bolts which should fix the pro lem. If not then purchasing a new unit would be the next step. We did as advised and it still didn't work- forcing us to buy a new washing machine. After purchasing and installing the new unit- we discovered the bolts he advised us to replace were in fact the shipping bolts. I would hope that a technician coming to assess a piece of equipment, given the model number/year of the machine in advance would be able to identify what SHIPPING BOLTS were. After explaining this to the manager they refused to refund the $50 fee for the error on his technicians part. Your better off going on YouTube to find a solution rather than calling their inexperienced technicians. The manager blamed us for the mistake in the end which only made the situation worse.

Called early Saturday to have my dishwasher repaired. They answered my inquiry within 15 minutes…read moreand were at my house making repairs within 45 minutes!! Salomon, the technician , made all repairs super fast and left me several tips on how to keep my dishwasher in tip top shape! Extremely Happy!!Oh and the Price was right on top of everything else!!

Very bad experience Overcharged…read moreCame in just 10 minutes . Appointment week early came late almost 2 hr.

The company,has staff that will not pick up the phones or text back where the drivers go, plus the…read moreowner is never there he is all ways somewhere els going stuff, plus the front lady brandy will never give you the right hours to staff that are wrong there, and the owner rips the staff from there pay checks

Had an issue with the dishwasher in a new house. Ben responded extremely quickly after I messaged…read morehim on yelp and was able to come out sooner than anyone else I contacted (on a Saturday morning too). He was also much more courteous and polite than the other places I tried. He came and diagnosed the problem quickly. He had an opportunity to make a few hundred bucks off of me but instead advised me against going that route. I really appreciate that kind of integrity. Do not hesitate to contact him for your home appliance issues.

I'm absolutely stunned at all the five star reviews, as my experience has been awful. Ben came to…read moreour home, dx'ed the issue on our leaking fridge, ordered the part, and "fixed" it. He also told me we had a 1 year warranty. About a week after the fix, the fridge is still leaking. I reach out to Ben multiple times, nothing. Finally get a response that he's been in the hospital but if I defrost my fridge, that'll probably fix it. Fair enough, people get sick, thanks for the response. So now I've defrosted my fridge twice, in the process throwing out good food. That didn't work either. Reach out to Ben again - nothing. I call, I text, I text again, I call again, I leave a voicemail...nothing. I finally decide to call him from my work phone and SURPRISE he answers on the first call. He schedules me for last Friday but gets "stuck in Bee Cave". Then asks me to send him pictures of the fridge model sticker so he can order the parts. I've done that, followed up now another 5 times via text and calls...nothing. I guess I'm on his do not respond list bc he doesn't want to fix the issue that we've already paid him $400 for but at this point I'm just going to pay someone else who will actually answer their phone to come clean up the mess. Awful customer service.

Caleb with Santana Appliance came out managing to get to us during 5 inches of rain. He diagnosed…read morethe issue with our washing machine and told us how much the costs would be. This is our second time calling them out for different appliances. Awesome repairmen.

Great company. I would definitely recommend them for any of your appliance repair. We had an old…read morewasher go out and Caleb was our repair tech. He came out, was very honest with us about what was wrong with it and what it would cost to repair it. Based on the age of the appliance we actually purchased a new one. But he was so professional and knowledgeable that we would for sure call them again. 5 stars

Had the same issue every few months and they would come out, charge me thousands of dollars, and…read morethen it would break with the same issue over and over. Their warranty is 30 days so if the issue is in 60 days then they will not warranty their work. And then they stopped returning my calls. Bad experience and there are better options.

They came to provide a checkup on my A/C. They were on time friendly and honest. No up-charging, no…read moreBS, just good service and reasonable prices.