Really exceptional service on our Bosch Benchmark dishwasher by Chad. He listened, immediately knew…read morewhat to check, & had it working in 20 min. Fantastic experience. Highly recommend!

We are in the midst of ordering appliances and I am so pleased I wanted to write a review now…read more This is our first time purchasing appliances and we felt really overwhelmed. Erika Merkel has taken so much time to help us understand the ins and outs of different appliances. She has made us countless spreadsheets to show which options would work with our exact measurements and power. She has answered numerous emails and met with us so many times. Not once has she made us feel any kind of pressure to buy something. Her knowledge of appliances is astounding - she's basically an appliance genius. On top of that, we haven't found Bekins to be more expensive than other stores. The fancy show room made me worried they would be pricey, but they really just have a high level of care. If you go to Bekins - ask for Erika!

The owner is very personable and gave me very fair prices on my jewelry. Would definitely do…read morebusiness here again!

I went around town trying to sell some gold, and this store gave me the highest offer by far. Their…read morecustomer service was excellent, and the whole experience was smooth and professional. Highly recommend this local business ! Will be back.

Large parking lot out fornt. When I walked in I was greeted and asked what I was after. I told them…read morea cell phone case and a screen protector for my new Google XL10 pro. I was directed where the items would be and left my own devices to find them. Nobody stopped to help me. Nobody seen me searching to ask me if they could help. I literally spent a good 20 minutes looking over iPhone accessories and found one small end cap of an area that had the Google pixel 10 XL pro cases. When I selected the case I didn't realize it was an open case. So when I got to the cash register, Jake who helped me notified me that the case had been opened but the tag was not accurate so he was unable to scan it. I had to go back and get another case to scan. No one from Best Buy offered to get me the correct case. I went back to get it so we can scan it. It was really a all for one one for all. Nobody interested in helping complete task type of situation.

We purchased a Blu-ray player for our church a couple weeks ago. The salesman said he could not…read moreopen the box to make sure it would work with our system but assured me, "You can return it if it does not work". I did not know about their 14 day return policy (I thought it was 30) My wife tried to return it today (18 days). She was treated rudely by the manager who refused to consider the return. She called me: so, I asked to speak to the manager. I could hear her tell my wife (rudely),"I'm not going talk to him and if you don't leave the store immediately, I will have you escorted out" Backstory: I have purchased thousands of dollars of merchandise from this store over the last 30+years (Computers, Frig, stove, microware, T.V.'s etc.). I contacted corporate headquarters and got the run around. I finally, told them that even though I prefer to shop at local stores: I will not be shopping at the Grandville Best Buy every again.

One of the premier music stores of Grand Rapids...the staff is knowledgeable and helpful.read more

It's good until it isn't. My first experience with Pixel 7 screen protector started out good. I…read moreswore that this protector really saved my phone from becoming a hot mess. After almost 3 years, it has survived in its original quality EXCEPT from ONE crack that even the protector couldn't save it from. The protector itself, just fell off my phone after getting all bubbly for a long time. However, even though I registered my product, they LOST my account so I had to reregister it. Luckily I kept my email confirming registration. IT IS ALMOST IMPOSSIBLE to talk to a human. The bot on their website is absolutely frustating and just cycles the same responses. When I finally found a number, I waited 32 minutes to talk to him and he was the rudest, most impatient and unkind person. I called him out because I thought perhaps I could speak to someone who is not having a bad day but I guess that's what they accept as customer service. Finally after 1 hour, and after insisting he sees my account and asking ME "what should we do?" because I couldn't access my account, he then admits he was looking at the WRONG EMAIL ADDRESS! No apologies. So apparently they had a system change in July of 2023 and so I guess they LOST my account which already had a product registered. Luckily, I could still register my product as they claim there is no expiration date to register. And so I'm waiting for my replacement. I hope that the quality has not deteriorated. I will update as needed. I also got a new phone and purchased a Zagg screen protector but because of their delayed shipping, it's still stuck in another state which is where I was when I ordered. I am stuck with the problem of how to get the screen protector to me. :( Very unpleasant experience and if the protectors that I'm getting suck, I will never get one again.

Horrible company, they took over a month just to send the screen protector replacement and it was…read moredamaged in transit and they don't even include the installation tray to make the screen protector install easier, what a joke

Overall, I highly recommend this store to anyone looking to buy or sell quality second hand goods…read more I'll definitely be returning for future finds!

From the owner: Customers can buy and sell goods ranging from electronics and jewelry to tools, Musical Instruments…read moreand gift cards at this shop.

Such rude staff when I asked where something was they gave me attitude. When I asked for their…read moreselection in another store they gave me even more attitude. For your value give to the big man Jeff Bezos Mr. Amazon himself that's a better value then coming here.

Last night, Saturday May 3, 2014, I needed some office supplies. Because it was around 8PM I…read moredecided I should check the Office Max Saturday hours. I downloaded their app onto my iPhone and it listed their Saturday hours at the Grandville location as 9AM to 9PM. I immediately drove there, arriving around 8:30 PM. Although there were employees working in the store the doors were locked. When I checked the Hours sign in the window it said 9AM to 8PM for Saturday. I won't be wasting my time driving to that store again on Saturday...or any other day for that matter. Shame on you Office Max! The only reason I gave you one star is because I didn't have the option of giving you none.