On Friday, May 24, 2024, the service manager was working alone with many people waiting for his…read moreattention. He deleted data from my old phone before asking for the Apple ID password. I gave him what I thought was the correct password when he asked. He had already begun the data transfer rendering both my old phone AND the new phone inoperable. I left the store to go to the Apple Store in Grand Rapids which he assured me that Apple could fix. Because Apple needed 23 hours to send the proper password, and it was close to the Apple Store's closing time, we had to reschedule a 100+mile round trip visit for the following day. Due to my husband's illness, we were unable to return to Apple Store on Saturday. We rescheduled for Sunday. When we arrived on Sunday, Apple sent a message that it required 4 more hours to send the password. Sunday was short hours at the Apple Store and there wasn't enough time. We rescheduled for Monday. Monday I returned to the Apple Store and received some help. It was necessary, however to reschedule for backup on the computer for Wednesday to make certain that I'm not losing any data. (Tuesday was another day devoted to my husband's critical illness) Today is Thursday. I'm paying for 2 iPhones neither of which is satisfactorily operable. My old phone is telling me that it is unable to sync "some" data from the iCloud regarding Health and Maps. I am afraid to delete my old phone's data until I'm positive that I can use both of those apps. Maps, for example, doesn't connect to the car . I borrow my husband's phone to take us where we need to be for appointments for him. In short after 2 tanks of gasoline, many hours of inconvenience for several people, lots of money, and still no resolution to the problem because one person didn't ask the necessary question before starting to deactivate an older model phone, I will never shop at Verizon for devices again!

Local flagship stores for both AT&T and Verizon have terrible service…read more Basically if you want a new phone and plan and stuff, go here instead of the other stores. The other stores are understaffed and overcrowded. These guys a pretty solid in their service. I had to switch from Google Fi (which has weird transfer rules) and these guys were able to figure out and guide the switch efficiently. Cheers to these guys! Screw those other stores.

Ali Shirzad truly embodies what a mobile expert should be. I was switching my phone over from AT&T,…read moreand things got a bit confusing, especially since I was in a completely different part of the state during the epic January winter storm. Ali made sure I had a safe, reliable phone plan while my father added me to his plan at Centerpoint Mall. He was incredibly patient as we navigated the process. He knew exactly which numbers to call for AT&T and T-Mobile and guided me step by step. I'm not very tech savvy, but he remained kind, soft-spoken, and encouraging the entire time. I was so impressed with his attention to detail--triple-checking that my plan was set up perfectly for my needs before letting me go. As a first responder, active military service member, and avid traveler, my phone is essential to my lifestyle, and Ali made sure I could keep going strong without a hitch. Thank you, Ali, for your patience, professionalism, and genuine kindness. You are truly appreciated!

T-Mobile recently repaired/replaced a line to the other unit in my building. The switch box was…read moreleft open and lines and wires messily left out, etc. Would you want this mess on side of your entry walk?

Great Customer service, had phones in stock when no other store in the area did, and they didn't…read moretry to screw me with a $30 case.

I received HORRIBLE service at this location. I bought a screen cover to my iphone on 1/22/18. It…read moredidn't fit my phone. I was told that the owner would order the correct one and call me when it arrives. I paid for it at that time. I never received a call, so after a week I went in to check on the status. I was told it was still not in and would be there by the next week Friday ( On 2/1/18). Another week went by with no response from the company. I went to the location once again. Received the same excuse from the same lack luster, horrible customer service skills agent by the name, Jessica Vega. I was told once again to come back by the next Friday and it would be there. Again, no response or call from this company about the product I purchased on 1/22/18. 2/9/18 I came in again. Same response. I again waited for another 3 days and final was went in again to find out what the hold up was and if they had my item in. I was told again to come back the next Friday and that the owner would be checking at his other store. While I am awaiting resolution, trashy Jessica Vega to get off the phone to service me further, she is processing other customers that are coming in. While, I sit there waiting for a resolution. She got nasty with me, when I addressed her about her customer service skills and how that is rude. She became hostile and an verbal altercation between us happen. She was using profanity and acting way out of line. Using racial slurs and all. She put her manager on the phone, owner, Reyno Petors ( which when asked who her boss was, she gave me the wrong name). He became beligerant, and started yelling and cussing me out. I refused to leave until i got my money back. I was threaten. She called the police to escort me out. The police stated that when companies like these conduct shaddy practices like this, the only recourse is to sue them. I have never in my life been treated with such disrespect in a place of business. And, I am a professional who works in the Customer Service/Human Services field. These people think that the customers that they serve are poor and prone to criminal activity ( what the owner stated to me). Black and Latino. I would not suggest any minority or even non-minority patronize this place. They are racist,rude, and would not give me my money back for an item I purchased. I will be grievancing the right agencies concerning this business. And sue them for my money back.

The employees at the location are very professional and welcoming. They care about what you need…read moreand provide exceptional customer service!

After 12 years with Assurance and problems I went to Metro by T-Mobile on December 12th last year…read moreand received a text that they had been Hacked and my personal information was compromised. After four months of major issues and weeks of a non working new cell I left them. Metro by T-Mobile is one of the worst carriers and Cricket is next because the issues are worse now with them. STAY away from these two carriers! Too many issues and excuses!

Computer need new cooling fan system, CPU Liquid Cooler…read more Repairs done in a timely matter, estimate was exact and repair cost was reasonable. Friendly and helpful staff. Would use there services again. Only negative thing I can think of is that their receipt/workorder is hard to read.

Quick, excellent repair! I have been in twice and they have fixed my phone problems withing minutes.read more