Very quick and easy to set up an appointment. Super quick (an hour) for an iPhone 11 screen repair…read more Cheap pricing. Staff was extremely helpful and knowledgeable.

Started with great prompt informative communication via email. Followed that up with friendly…read moreservice at the store front, at the quoted price, and even done with the repair early. I was also surprised by the selection of used equipment. We will go back for sure!

I made it years and years without cracking my phone's screen, until recently... when the back glass…read moreof my iphone shattered. That's right, now we have to worry about the back of the phone as well as the screen, haha. The phone still worked fine, but the broken glass was getting worse so I called around to a few different companies to get quotes. UBreakIFix quoted $250 and would need to make an appointment, Lake Effect Phone Repair was $200 and could be done the same day with no appointment, and Repair Tech 360 quoted $149 and it would take 4-5 hours but they had the part in stock. I decided to just do the cheapest option, and was really happy with the experience. It did take about 5 hours, but Laura was so funny and nice and joking around with me, "What did you do to your phone," - I really liked her sense of humor. Plus the job was done well and my phone looks brand new again. I'd definitely go back for future repairs or technology issues. Their services are clearly priced on their menu screen.

Laura is very unprofessional. She lied and kept my phone for a month.. I guess it did not matter,…read morethat I was travelling from Transverse City to have my Apple Iphone 16 audio speakers repaired. Laura promised me it was a simple fix (last only for one hour), and destroyed the motherboard. Now, it is not working at all. She appears as a calm person, but has an aggressive demeanor. When I came to pick up my phone. She used so many excuses, and kept telling me to come back the next day. Laura was speechless, when I asked about my phone. I was charged twice on my credit card for services not rendered. I asked her to explained the charges on my card. That is when she turned away from me, and started ranting about injustices of ICE, and the current president in a negative way to a friend inside the shop. Then she made a comment about my Trump's hat. I walked out the store after being treated poorly. I believe her ranting explains why she cannot fix phones appropriately. I would not recommend this place to anyone.

They had a good selection for upgrading my iPhone. And they took the time to explain the features…read morealong with educating me on the differences between 4G and 5G. Prices were very reasonable, and the staff was very knowledgeable. Would definitely do more business with them in the future.

We recently updated our daughter's IPhone. We wanted to make sure everything transferred correctly…read moreto her new phone so we brought it to the affordable iStore so they could do the transfer for us. I'm glad we did because it was not easy. Joel was patient and professional and I am so grateful for his help. When the usual transfer application failed, he went above and beyond to figure out a way of getting all of my daughter's data transferred, and was even successful in recovering some applications she thought she had lost. I cannot thank him enough! Their store is easy to find, clean and well laid out. In addition to the repair services they offer previously owned and refurbished Apple products for purchase. I will certainly turn to them first for any future issues we might have.

I was in the store for more than 30 minutes and no one was attending. And later on one lady…read morespecialize came show her attitude. The guy who was registered at the entrance don't understand anything. I believe he was new. But ultimately not getting good response at this location. Try to avoid this location.

Customer service has gone. My wife purchased a I-phone 12 pro plus for my daughter and left with…read moreinstructions on how to transfer to it from the old phone. Apparently when you purchase a new phone they no longer transfer to your new phone and ensure you have a working phone. Twenty four hours later still having problems and the phone functions but only a small portion of apps and data transferred. If brick and mortar stores want to survive along with the jobs they provide they must offer a competitive advantage to e-com. Verizon fails. I'll be ordering online or going to Apple next time.

I've never set foot in this store however they think it's ok to have their employees text me asking…read moreme to buy something. I've been in sales for 16 years and I've never cold texted someone's personal cell phone. Terrible.

Best customer service in the area. Josey was fabulous not only because he helped me he went the…read moreextra mile giving what I had not even requested. Additionally he spent time answering my questions and listening. I have been to this store several times. Really Joseph is one of the few employees that seem to care and take time. He replaced a screen for me that another employee had replaced 2months earlier without the care that Josey used. Very grateful. And he was training a new employee and 8 cannot think of a better person to train upcoming new recruits. He set the standard really high for customer service and product knowledge.

Nightmare! They say they gave you all these credits but that is not what I see on my bill!!read more

Classic bait and switch! Do not go to this store and seriously consider using ATT for any services…read more I went to this store to upgrade and add my kid. We moved service from Verizon and I regret that now, stuck for 2 years in contract. This store, sold me a business account for my personal use under the guise of saving me money and more free phones. My bill was over $400 a month!! For which they never actually told me what my monthly bill would be AND the free phones aren't so free, I am paying for a new phone for a line that is "extra" talking into getting it because it would make my over all monthly cost less. Not even close! Seriously, I will be complaining to ATT legal as well as FCC filing complaint. Do not go to this store, and really don't use ATT, your service will suffer and your cost will be higher!

I had issues with my wife's game phone, I was relieved to see the guys at UBREAKIFIX resolve the…read moreissue and look forward to visiting in the future with any other electronic device needing repairs Honestly, capable, and a good value are found here Thanks again Patrick

I needed a new battery for my iPhone. They had one in stock and were able to replace it in just…read moreover an hour. I had to give them my husband's number to text when it was ready because I didn't have another number. Customer service was great! My battery health capacity was at 73% and I could easily my new one at 100% health capacity. My phone was only 30% charged when I got it back because they said that's how new batteries come. It would have been nice to get my phone back fully charged, but I'd also rather have my phone back sooner. They are located between Vitality Bowls and MOD Pizza at Centerpoint. They take walk-ins but only allow 2 people inside the small building at a time so you may need to stand outside to wait. They are currently closed on Sundays but that may change. My 5 star rating is because I happened to catch someone at the store when I picked up lunch next door and they squeezed me in when they're normally closed. Thank you so much!