I had issues with my wife's game phone, I was relieved to see the guys at UBREAKIFIX resolve the…read moreissue and look forward to visiting in the future with any other electronic device needing repairs Honestly, capable, and a good value are found here Thanks again Patrick

I needed a new battery for my iPhone. They had one in stock and were able to replace it in just…read moreover an hour. I had to give them my husband's number to text when it was ready because I didn't have another number. Customer service was great! My battery health capacity was at 73% and I could easily my new one at 100% health capacity. My phone was only 30% charged when I got it back because they said that's how new batteries come. It would have been nice to get my phone back fully charged, but I'd also rather have my phone back sooner. They are located between Vitality Bowls and MOD Pizza at Centerpoint. They take walk-ins but only allow 2 people inside the small building at a time so you may need to stand outside to wait. They are currently closed on Sundays but that may change. My 5 star rating is because I happened to catch someone at the store when I picked up lunch next door and they squeezed me in when they're normally closed. Thank you so much!

Very quick and easy to set up an appointment. Super quick (an hour) for an iPhone 11 screen repair…read more Cheap pricing. Staff was extremely helpful and knowledgeable.

Started with great prompt informative communication via email. Followed that up with friendly…read moreservice at the store front, at the quoted price, and even done with the repair early. I was also surprised by the selection of used equipment. We will go back for sure!

I dont recomend you use this business for your cell phone accessory because some items might not fitread more

I had a very frustrating experience at the AT&T Store location…read more After ordering two new phones online, I came in expecting support with a process AT&T advertises--handling trade-ins and helping with exchanges. My wife went in first and was told they couldn't help her at all. When my phone finally arrived (after waiting weeks), I realized I had ordered the wrong model. I came into the store ready to pay the difference and resolve it immediately. Instead, I was told there was nothing they could do because the order was placed online. No attempt to help, no alternatives offered--just a flat refusal. That level of service was extremely disappointing, especially considering I've been an AT&T customer for over 20 years. I was honestly so frustrated after this interaction that I seriously considered closing my account and switching to T-Mobile on the spot. I ended up going to another location, AT&T Store, where the team actually took the time to help and found a solution immediately. The difference between these two stores was night and day. Beltline showed no initiative or willingness to assist, while Cascade delivered the level of service you would expect. If you need real help, skip Beltline and go to Cascade.

I went in to trade in my phone and was very grateful to the staff of the store for being so…read morehelpful! Thank you!!

Will avoid this location at all costs! Stopped in on a Friday evening and there were two employees…read moreworking with probably 8 customers standing around waiting. There was no greeter, no instructions as to how to get assistance. We waited for over 20 minutes and left..went to the one on Michigan Street and were assisted immediately. On another occasion I had a new phone shipped here and waited over an hour because, again, there was no greeter or way to have someone assist me quickly. I tried to ask a few employees for my order and was directed to wait for the next associate. When it was finally my "turn" the employee helping me apologized because there was no need to wait to just pick up an order.

They ordered my phone except they sent it to the wrong store phone ended up going back to Texas…read morewhere it came from it was only going to take a couple of days took more than a week I don't recommend this place I had to call someone else to help me and they canceled it for me and I got an iPhone in the store the same day

I had an idea of what I wanted and was able to find it with enough time. I entered up getting Bose…read morenoise canceling earphones. Super super amazing!! They do the trick for the noise & great sound. They are the white/tan Bose ones. I had a flight to catch too, the in an out style was very helpful. Although we did plan very well and the extra time was there anyway. But bravo everyone working there!!!

I looked up 3D printer sales in Grand Rapids and Best Buy came up with a brand name printer. I…read morestopped in there on 3/30/26 to see what they had. They had two mid-price units, in the boxes and that was it. No supplies, no entry-level units, no displays, nothing else. Even Hobby Lobby sells filament! I told the greeter how disappointed I was and they shouldn't even have them if they're not going to sell supplies too. What a missed opportunity for them.

Cricket is Unreliable! Tonight I can't even make an emergency call! Busy, except to Cricket. My…read morebill is paid up and I'm getting a New phone service today! I'm fed up with lousy phone service

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Grand Rapids store today.

Ali Shirzad truly embodies what a mobile expert should be. I was switching my phone over from AT&T,…read moreand things got a bit confusing, especially since I was in a completely different part of the state during the epic January winter storm. Ali made sure I had a safe, reliable phone plan while my father added me to his plan at Centerpoint Mall. He was incredibly patient as we navigated the process. He knew exactly which numbers to call for AT&T and T-Mobile and guided me step by step. I'm not very tech savvy, but he remained kind, soft-spoken, and encouraging the entire time. I was so impressed with his attention to detail--triple-checking that my plan was set up perfectly for my needs before letting me go. As a first responder, active military service member, and avid traveler, my phone is essential to my lifestyle, and Ali made sure I could keep going strong without a hitch. Thank you, Ali, for your patience, professionalism, and genuine kindness. You are truly appreciated!

Conflicting information, telling people to do an online order and force them to wait for 2 1/2…read morehours all while your manager sits for 30 minutes getting bubbles out of a phone cover and his cohort flirting and chatting with everyone when you have a dozen people in line- this was a horrific experience, wouldn't even just give us the PAID for order, forced us to wait behind everyone while all this crap continued ~ worst experience ever- guess we're switching to Verizon