Employee seemed to have an attitude and was v dismissive. I had a simple issue but she could not…read moreunderstand and seemed heavily irritated the entire time. I called a different verizon store with the same question and they were able to help me solve my problem in less than 30 seconds.

Will avoid this location at all costs! Stopped in on a Friday evening and there were two employees…read moreworking with probably 8 customers standing around waiting. There was no greeter, no instructions as to how to get assistance. We waited for over 20 minutes and left..went to the one on Michigan Street and were assisted immediately. On another occasion I had a new phone shipped here and waited over an hour because, again, there was no greeter or way to have someone assist me quickly. I tried to ask a few employees for my order and was directed to wait for the next associate. When it was finally my "turn" the employee helping me apologized because there was no need to wait to just pick up an order.

I wouldn't even give this company a one star. Zero stars. We lost our mother to cancer three weeks…read moreago. Her estate is almost entirely settled EXCEPT for her account with Spectrum. What a freaking nightmare getting her account paid and closed. Horrible customer service. No desire to help anyone, especially someone who is grieving. What a massive crap show. We could just not pay her bill but you assholes would probably try to come after a dead old lady.

I was with the 7 years. Canceled service after 4 phone calls of them not dropping my bill. Once…read morecanceled they charged me $75.00. multiple text and AI bot responses they took my time and money. Do not use them. Not a great company any longer and will not budge or work with you.

The manager prevented this from being a 1 star. Instead of saying my name correctly, she decided…read moreshe would call me what was easier for her. Not helpful at all. A year and half and you didn't know anything. Will never visit this store again. Unprofessional service.

I just want to shout out Charles for helping me transfer my cell service over from Verizon today…read more Due to a number of issues that were outside of his control this was pretty complicated but late on a Friday --first over the phone and then in person-- he got things squared away and up & running. I appreciated the knowledge, expertise and effort so just wanted to give him credit on here. Thanks again Charles!

My 79 year old mother went into this store to talk to them about staying on the Verizon plan. We…read morewere on a plan together but I found a better service, plan and customer service with Spectrum. My mom has been shopping around and just wanted to talk to someone about staying on with Verizon. The manager there wouldn't even take the time to talk to her - told her to have me call Verizon, which by the way - my account has been closed the minute I switched my line and it is like an act of congress to get anything done now and had he taken a few mins to listen to her, Verizon would send the verification code to my mom's active line. This guy wouldn't even listen to her. Said it only takes 15 mins to do this over phone - well Mr. Chad, I have news for you, I have been dealing with Verizon for 2 weeks trying to switch lines and I'm on hold for 20-30 mins first before talking to someone. This Chad manager is super rude, obnoxious and my mother is a meek and mild woman. This store is by far one of the worst ones out there. Chad should be fired for his behavior as I was on the line listening to it while my mother was trying to ask someone to her. DO NOT GO TO THIS STORE! They have a poor rating for a reason!!! I could not believe what I was hearing while on the phone with my mom. Unbelievable! That store has always sucked with the wait times as well. Obviously, they don't want my $500/month business which is why I went elsewhere.

Scheduled an appointment for 1:00 pm through the store on (Kalamazoo Ave. Upon arrival, we were…read morechecked in at 12:50. We stood and waited patiently until 1:30 and no one out of the 4 employees approached or acknowledged us to tell us the status of our wait or to apologize for the delay. What is the purpose of making appointments if you are unable to accommodate? Unacceptable way to treat your customers.

Highly recommend. New battery, replaced charging port and replaced the old cracked screen on my…read moredaughters iPhone 8 for a little over$100. Very friendly staff with great communication.

They are great! They have kept my iphone SE working long after the apple store refused to work on…read moreit and only wanted to sell me a new phone. IActivate put a new battery in and a new screen and new charge port. Gave me two extra years with this phone so I didn't have to buy a new one. I definitely recommend them.

I see a ton of reviews on here saying how they HATE Comcast not realizing this is a Service Center,…read morenot the umbrella that is COMCAST. This service center compared to all the multiple service centers in the state is the best I've EVER been to. It's clean. The workers there are amazing and have helped me with anything I need. I've learned to never ever ever CALL Comcast but rather walk into this service center and I know I'm going to walk out with everything I want with a decent price I'm willing to pay.

It's so unfortunate that they are so consistently terrible. They know we are at their mercy and…read morethey take full advantage of it. Xfinity is great if you want their services and you want to give them money but if there's a problem once that has started forget about it, you will never speak to a live person again.... Don't worry live agent is always there to help you and they are absolutely a real person. Bwhahahaha. Sigh