constant outages since a power failure last summer 25'. This node is poorly maintained. I can get more speed with ATT wireless for the same money. read more

The manager prevented this from being a 1 star. Instead of saying my name correctly, she decided she would call me what was easier for her. Not helpful at all. A year and half and you didn't know anything. Will never visit this store again. Unprofessional service. read more

I just want to shout out Charles for helping me transfer my cell service over from Verizon today. Due to a number of issues that were outside of his control this was pretty complicated but late on a Friday --first over the phone and then in person-- he got things squared away and up & running. I appreciated the knowledge, expertise and effort so just wanted to give him credit on here. Thanks again Charles! read more

By far the worst customer service that I've ever experienced on site at a business! No one here has been trained. They just walk around (and on their personal cell phones) and you have to walk up to them to ask a question. They just read scripts and cannot think for themselves. Are most of these people are recruited from fast food or Michigan Works!? I hoped that if I showed up in person (instead of reaching an overseas "$2 an hour plus a bowl of soup" call center) that someone could offer assistance. Not even close. Same useless service. read more

Got charged for xfinity mobile and I don't have it. Literally impossible to talk to a live agent on the phone and the virtual assistant just repeats the same question. They charge $300 per month but can't pay someone to help their customers. read more

The worst. Shitty service. Shitty equipment. Shitty customer service. Shitty lies that they'll resolve your issues when in reality they'll just waste your time and ask you how your day was. A very shitty company doing nothing good for mankind. read more

Just wanted to say Carlton was so helpful and patient with us. If I owned a business I sure would hire him in a heartbeat.

Very rude, very racial bias, when we first walked in one older lady mean mugged us with a attitude. So i knew it was gone be a issue, also they tricked us into paying a high bill when we just got one that's cheaper and better... I was coming to drop my old one off to get a new one bc they played us... My boyfriend was coming to pick up the new one and the lady was rude about us not having a ID... asked us how we driving with no ID BUT... we took a whole lyft... we just moved n still unpacking ,, we lost our id in the process of moving ... They was very rude ... After this plan is up I will never come bck to this service .. Certain things you just don't do or say... Im glad I know God & I care about my life. read more

This place is a joke! You can't talk to anyone in America. Then trying to speak to someone with limited English is frustrating. Then you finally get a hold of corporate office and you get the run around. Robert called today to tell me I was shut off for nonpayment. Never once in my life have I been shut off for a nonpayment. This was untrue. They refused to port my phone to another carrier. I tried from August 1-6th 2024. I finally had to give up and get a new number from the new carrier. Robert then says it was his mistake that I wasn't shut off for nonpayment. Already frustrated I had enough. Then he claimed my number was ported. If this was the real case I wouldn't have a new number. Which I had to change my whole life because of them holding my number I had for 18 years hostage. I didn't owe them nothing and they shut my line off. They kept charging my card even though I was no longer with them. Everything Robert said was a lie out of his mouth. I tried to change providers for a week. I had to use my neighbors phone to change providers because Xfinity was upset I was switching and trying to port my number so they shut my line off. I sat on hold for 8 hours with the new provider trying to port the number. Finally I said enough is enough. I asked for a final bill to be mailed because I no longer have an account. They just kept charging my card. Then I asked to send in the final payment so I have a paper bill to prove that is the last payment. Gabriella and Robert both claimed Xfinity doesn't take cash or check payments. How the heck can I pay my bill when I don't have a credit card anymore? Seems redundant to not take cash or check payments. Last I checked America isn't crypto only. I am so done with Xfinity. If you can switch to a provider that cares for their customers because Xfinity does NOT. It's a disgrace and a nightmare to deal with these people. This is the place I turned in my equipment to for internet. Mind you Xfinity mobile charges more than double if you delete internet service. I used to pay $45 for two lines and it went to $130 a month once I cancelled internet. I tried to port my numbers but they refuse to let go of your number even though that number was ported to them. Please contact me at (844) 963-0087 EXT 3052585 at your earliest convenience, so we can discuss your concern. We are looking forward to hearing from you. Gabriella F XM Executive Resolutions TPX CX Care Operations (844) 963-0087 | EXT 3052585 My direct phone number is 844-963-0087 EXT 3052807. Please get in touch with me at your earliest convenience, to discuss your concern(s). I will also reach out to you tomorrow. We are looking forward to hearing from you. Sincerely, Robert P. These people are are useful as the internet service they provide. No resolution provided read more

Carl helped me today. I put this visit off for as long as i could. I tried calling Xfinity i tried navigating online portal. I tried everything. I was at my breaking point. If i had other options for networks I would have switched years ago. Today Carl helped me so graciously. He fixed every issue I had and increased my internet speed by 10x and is saving me $10 a month! I ended up getting some Xfi pods I'm excited to use to hopefully extend my new super speedy WiFi throughout the whole house. Which ended up being cheaper than mesh extenders off Amazon. THANK YOU CARL!!!!! The photo is not relevant I'm unable to remove it. It's actually from a raving mad review i left previously. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Grand Rapids, Michigan

terrible company. terrible support team. always raising prices, always being USELESS. this auto this is automatically highlighting "quality" and "value"which let's be real, Xfinity is neither. AVOID THIS COMPANY AT ALL COSTS, they will play you, rob you, and make it nearly impossible to get an actual person to speak with. read more

The first few months I was with xFinity, I had to go back into their office (the phone system was a joke, couldn't get anything done) and get them to lower my bill to the amount I originally signed on to. I used their service for a couple of years. They kept raising their rates for both the phone and internet. I finally went into the office and closed my accounts. I specifically asked if my bills were all paid with the closure of the account and was told yes. Then lo and behold, I got more bills, AFTER I had closed my account and settled up with them. What does it take to settle up with this company and get them to leave me alone??? I am going in today to try again. read more

Just overall really bad service, I have been using our public library for more reliable internet. From random extreme price hikes, to our internet being in and out constantly, I can't express enough how disappointed I am in this company. Been with Xfinity for about 5 years and it's never gotten better. I'm excited to be getting a new service provider that can offer fiber internet for cheaper that what we've been paying for no fiber with Xfinity! read more

The incompetence of this company is systemic in nature. From the unreliability of their services to the ineptness of their customer service associates; Comcast Xfinity is truly one of the worst companies I've have ever dealt with as a consumer. read more

I am absolutely upset and pissed off at the customer service I received and will NOT recommend ANYONE. I've had comcast for a couple years, this time I transferred to a new home that IS SERVICEABLE. There were lines already drilled and box connections outside of my home. Sadly, I returned home to see what was done and because the lazy workers comcast recruits they decided to rip everything down in my basement and around my house as if they were roaming through my home doing more than just their job! Now my landlord is charging for the process 10x more than I were charged for them to connect the services. I took pictures of it all for evidence and unprofessionalism. I also was promised a free 12 month mobile service with the addition of a promotional deal. Customer service did not call me back until a day later which makes me believe I will not receive any of the promotions. If any company services this area, I would pay them and transfer my service just to receive a more reliable and trustworthy customer service experience !!! 0 out of 5 stars !!!! read more

Impossible to get into contact with a human via phone or online chat. They slip in charges that were not disclosed in the bill price. I added Xfi complete for what I thought would be 25$ more a month and now my bill is up 42 dollars. SHITTY SERVICE, SHITTY WIFI, SHITTY LIES!!! AI DOES NOT REPLACE CUSTOMER SUPPORT IT HELPS TO COMPENSATE IT!!! read more

I needed to cancel my cable but retain my internet and phone. I tried to do it over the phone but uggh I was told I had to go in person. No one wants to spend their Friday morning at the cable store so I went in teeth clenched for the worst. To my relief it was surprisingly easy. I came in prepared with my equipment to turn back in so that saved a step. I was "checked in" then waited about 10 minutes for someone to assist me. Zach was friendly and didn't try to convince me to keep anything. He did say that I'd lose my "promotional" rate by dropping the cable and wouldn't/couldn't move me into a new promotional package for the internet/phone combo (although I'm pretty sure that something exists) That will be a call to retention another day. As far as mandatory visits to optional utilities go it wasn't terrible. Whew. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Grand Rapids, Michigan

I went in to have my bill corrected. I had been promised one charge and was actually charged $50.00 more than the promised amount. Leah, the 'helper' was discourteous and dismissive. the explanation of the excessive charge was not satisfying. Next month's bill will tell the tale. Hope this really was not the waste of time it all seemed. read more

Shitty service. Don't attempt to do anything over the phone, you just go around in circles with an automated machine because that's how xfinity values your time and appreciation of being a customer. I'd recommend getting wifi from some place else before going to xfinity read more

Xfinity continues to lie to customers, then gaslight them. After having my Xfinity provided router need to be replaced 4 times in 45 days due to dropping internet, I finally purchased my own third party and the issues stopped. Except now Xfinity says I never returned my last modem and is trying to charge me extra for it now. They also claim I have a flex device. I have no idea what this is, but I have no Xfinity provided equipment. I know they will try to charge me for this as well. Xfinity is a crook, and since corporations are people, all employees should be jailed. read more

Let me breakdown why I gave this store an awful review. My plan was originally to "upgrade" to a new phone. Having come from another carrier before, and bringing my own device, I loved the idea of paying just $45 for unlimited data. Great deal, right? No. Average service, that supposedly works off of Verizon towers? Lies. Little did I know that after three days of trying to replace my old phone with a new one and keep my number (novel idea, I know), my "case" would have to be escalated to a corporate level, where someone higher up would have to deal with me. In addition, the associate who was helping me seemed very put off by my being there. Like I was such an inconvenience for being a loyal customer, and basically providing him with his paycheck (I think his name was Curtis?). Needless to say, after going in three days in a row and getting bounced back between calling customer service and talking to someone in store, I had just had enough. Went to BestBuy and had a wonderful experience with one of their smartphone/tech experts. Never go with Xfinity Mobile. Ever. read more

Xfinity, like most cable, is ridiculously expensive so I went in this store recently prepared for battle when I decided to go from triple play to just internet. I walked in, started to put my name in the check-in, and a worker stopped me and directed me to one of the customer service guys. I explained what I had decided to do, he did it, told me to drop off the X1 when I could and that was that. Scheduled the change for today. Easiest experience I've had with cable. Update: I returned the X1 today and talked about the various streaming apps with Cameron. I told him the channels I want to eventually have/the ones I might actually miss (AMC, TNT, the networks, HBO) and my search for an indoor HD antenna worth anything (I can get Fox in the living room, ABC only in the spare bedroom - but wow those religious stations sure do come in crystal clear), and he told me about Xfinity's newish streaming app. Long story short: I still cut $65+ from my monthly bill but have my local networks and my AMC TNT thru the entertainment pack on the Xfinity streaming app that I access through my Roku. He was extremely helpful and, again, I had no wait. I highly recommend this location. read more

Sales tech Chris is so compassionate and helpful compared to their phone systems , I recommend going in and asking for Chris.

Every time I call xfinity for customer service I get the run around. I end up on the phone, and do not get my problem resolved. My internet went up double the price. I cannot understand the person I am speaking with, I get transferred or hung up on. I ask to talk to a supervisor, and I don't get one. Every Time This Happens. This is the terrible Customer Service!!!! read more

Comcast is one of the worst company's in the United states they overcharge for pretty much everything they have limited cap on your internet and if you go over the limit they charge you 20 dollars more. do not go with Comcast if you need an internet company. read more

After having TONS of trouble trying to call customer service to get my new xfinity service set up, I decided to just go into the store. When I got to this location, there was a long line but the employees here were as super efficient and professional. They were personable, knowledgeable, and they helped me more than any phone call or online service could have. Even though they were short staffed the day I visited, they were kind and calm and helped me so much. After visiting this location, I will never go to another xfinity or try to call to fix my cable/internet issues. This location is great and I highly recommend it! read more

If I could give 0 stars I would! OMG the WORST experience I have ever had! I've never posted a bad review before but this time I had to. On 2/7/2022, my boyfriend decided to go through Xfinity for wifi, so he did everything online and all we had to do was walk into the nearest Xfinity store to pick up our wifi box. This store closed at 6:00pm and we knew it would be a quick service, so we got to the store at around 5:50pm (yes, I know, kind of annoying... but we had to do what we had to do) Right as we walked through the door the greeter or whoever she is (taller girl with an afro, I didn't catch her name) said "You waited all day to finally come into the store when we're about to close!??) with the nastiest attitude!! So, I stood there and just stared at her ready to cuss her tf out but she didn't even look at me, as I proceeded to just let it go and walk towards the guy at the other desk where my boyfriend walked to, I then heard her say "Can I help you?!!!" and then immediately said "NO?? OK!!" again with an ugly attitude. At this point I was livid and ready to meet her in the parking lot tbh, so once I got to where my boyfriend was, the guy he was talking to (had orangish/red hair) ALSO HAD A NASTY ATTITUDE because he didn't feel like switching the account name/holder for us (because my boyfriend forgot his ID so we were just going to switch it into my name as I had mine on me) and said "it would take too much time, and they would have to do it in the store" as he rolled his eyes and his body language said it all... so at that point, I grabbed my purse and said never mind. We ended up going to the Grandville location after this (they closed @7:00pm) and they were amazing! Very nice and it only took maybe 7-8 minutes! Needless to say, don't go to this location because the customer service is disgusting. They all had terrible attitudes and if the dude in the button up shirt was the manager, then please just shut this location down because he didn't do a thing about her shouting out loud with her ignorant comments. I hope this is brought to the "greeters" attention as well because if you're reading this, your ignorant attitude makes you ugly :( do better... read more

Watched an employee named Kurtis yell "Jesus Christ" after walking off from a customer. After manager came out and started speaking with the customer the employee continued to have an attitude by smirking, flipping his pen as high as he could, and making snorting sounds after the customer asked the manager questions. Completely shocked that this was acceptable behavior to the manager! read more

I didn't know what to expect because of the other reviews, BUT this place was on point! Not only were they friendly, but Ryley was incredibly helpful and got everything taken care of very quickly. This store seems to have a good team (of the employees I met) and if I need anything else, this is the store I'm coming to. read more

Cameron (Cam) assisted me with the purchase of my new Galaxy S9! He was awesome. He helped me with all my questions, and transferred my entire S7 phone content to my new phone. I am so grateful for his customer service skills, his knowledge and friendliness. If you want amazing service - see Cam! read more

I just ran in there on my lunch break and I completely inconvenienced the employees of this store by coming in. I had a simple question about tv package options and was given the run around and told to wait 10-15 minutes for someone to speak with me. I left without my question answered. read more

Horrible service. Never consistent. Some days, you wake up and everything works, other days you wake up and there's no TV or internet. On top of that, they have this "planned maintenance" shit, where they just shut everything off, sometimes in the middle of the day, without warning, with no possible way to be notified in advance, and then will keep your service off for many hours, if not multiple days. Not worth the money each month. Definitely would not get into another contract with them. Look for other services. Oh and one last thing, their customer service is horrendous, like shoot me in the face, horrendous! read more

Worst customer service I've ever seen. If your buying something they might be ok but as far as anything else they don't know a thing. This includes the manager. Ok here we go again. Irregular telephone and internet. Requested a "Technician". He will arrive on 11/21 between 8:00 & 10:00 am. I told them my phone didn't work and he said they would call me a half hour before their arrival. LOL. Let's see. read more

Best experience we have had in a long time with a cable company. Charles was fantastic. Took care of our issue and did not try and up sell us on anything. I have to give credit to a great staff. By the way a person actually met us at the door (opened it for us) and said welcome. Great job by everyone. read more

Kurtis Owens is completely unprofessional. Yells "Jesus Christ" at you when he doesn't know the answer to questions. Manager is clearly intimidated by Kurtis and has never had customer service training of any kind. I work/own a customer service business and if my employee acted like Kurtis Owens did, he would be fired immediately. If I could give zero stars I would. read more

Logged In. Never was greeted. Never saw name appear on que screen. Sat for 20 minutes and left. Horrible experience. No one needs cable this bad. Go Direct TV or Dish! read more

I would highly recommend avoiding going to this store unless you want the clerk to talk over you, be highly condescending, only try to get you to sign a contract to save a few dollars, or not follow up on the credit you deserve! Not a good way to start my day read more

Don't get service here, trust Triton High Speed, AT&T or any other local Grand Rapids provider because this place has really crooked employees that won't help you with problems and will only make you spend more money for even basic needs. I had Triton before, paid half of what Xfinity charges and Tritons price doesn't change - also no rental fees for modems and wireless routers. We don't even have a tv (recently moved to the state) and when I saw my bill I found that I'm locked into a stupid HBO, Showtime, ridiculous tv subscription that Comcast won't fix without being on a plan that costs more because the first employee tacked on a ton extra when we were clear what we needed. Today the supervisor called me and said I can pay more if I want it changed.. I'm already spending $60 when I was clear that I needed internet only and it was advertised at $29. The little supervisor says some BS about how he has no power to change stuff but they are just happy that they screwed me into this. Come here if you want to watch a little supervisor man try to empathize and tell you he has no power to do anything about the problems they create for you. read more