Will avoid this location at all costs! Stopped in on a Friday evening and there were two employees working with probably 8 customers standing around waiting. There was no greeter, no instructions as to how to get assistance. We waited for over 20 minutes and left..went to the one on Michigan Street and were assisted immediately. On another occasion I had a new phone shipped here and waited over an hour because, again, there was no greeter or way to have someone assist me quickly. I tried to ask a few employees for my order and was directed to wait for the next associate. When it was finally my "turn" the employee helping me apologized because there was no need to wait to just pick up an order. read more

They ordered my phone except they sent it to the wrong store phone ended up going back to Texas where it came from it was only going to take a couple of days took more than a week I don't recommend this place I had to call someone else to help me and they canceled it for me and I got an iPhone in the store the same day read more

Verbally assaulted by a Verizon solicitor today. He acknowledged my no solicitation sign and said that everybody loved him and it was ok. When I turned them away he verbally assaulted me with name calling and profanities. I'm a senior citizen and don't deserve this kind of treatment. read more

I went into the store to get help setting up my new phone that was having some issues. There was some account issues on my end but the store manager Michael?? Was extremely helpful and very patient when I was trying to figure everything out. Great experience!! read more

The best location to go to with all your phone needs. I went into the store to upgrade my phone and was blown away by the customer service here. Justin and Val were the two gentleman that helped me breeze through the process. I will definitely chose this location to come to for any future phone needs, and I recommend you do the same! read more

Scummy sales tactics! Don't let there dogshit sales team talk you into anything! You'll be paying many extra fees and be stuck with it. Was never disclosed. I worked with Jeremy there so watch out! He got a commission check for misleading me. read more

Hats off to Val at Verizon! He truly made my experience at this store a pleasant one. I had an issue with my phone being glitchy and slow. He not only helped me to get my phone back on track, but he also educated me on the up-keep of the phone and how to fix it for myself in the future. Thank you Val! I will be returning for my Verizon phone needs in the future! read more

Jim is the most helpful employee in this place! I appreciate his help so much , he made everything so smooth for switching services & adding people to my plan. read more

I'd like to thank the greeter guy at this store (sorry I didn't get his name). Even though we didn't have an appointment he helped us figure out our phone problem. I would also like to commend one of the other employees for reminding a customer to pull their mask up. I really appreciate their attention and care! read more

Very disappointed with the service I received at this version store today. After my phone was damaged, I came to this business today to receive a new device. I was greeted by a kind girl at the front who was going to assist me and she gave ...More read more

My phone was on its last leg while I was visiting from out of town, and my bf took me here to get a new phone. Right away, we were greeted by an associated who me put me on the waiting lsit. I only waited a few minutes until Frederik approached me. While he was in the back checking on stock, at least 2 associates approached me to make sure I was already being helped. Frederik provided great service and didn't push additional products on me. He made sure I got the best bang for my buck on a rather expensive phone. read more

After spending 6 hours on the phone over the span of two days, I went into the store to deal with an issue with my phone. They could not help me and directed me to their phone. I will never use Verizon again, this is the end of the line and this store is the tipping point. Do not even waste your time. read more

I walked in looking to buy a new phone, literally as i walk in the door employee tells me they cannot help me because there is only 2 people working today. He told me i would be better off to just call verizon directly... terrible customer service. Didnt even attempt to help me. read more

Yup....only one star.....wish I could make it ZERO STARS!!!Worst customer experience ever dealing with an online prepaid phone purchase. Purchased a phone online. Ended up wanting to return the phone. Online rep said I could return the phone in stores. This store refused to return or even exchange my phone. Worse than that. I was stuck with another phone line because online you can't buy just the phone you have to purchase another line and minutes for the phone. I voiced this frustration to the reps in the store and they pretty much told me off and did nothing for me. Sprint might not be the best provider but at least they treat me half ways decent when I have an issue. Dear Verizon, treat your customers poorly and we will voice our frustrations!!!! read more

LOVED the staff that helped out my mom and I today. They were funny, kind and very very helpful. Amazing experience, I'd give 10/5 stars if I could! read more

I went in for a new phone and watch. Reyna seemed to struggle with the system to get my order placed, ended up having to do two separate orders. After telling her several times my address needed to be changed because they didn't have what I wanted in stock, she placed the orders and I learned she sent one order to the incorrect address and the other order to the correct address. Now Verizon is saying they can't change it unless they cancel but I may not get the same deal I got when originally ordered. They said if it's not returned and the person at the old address keeps it, they could do a fraud report. Either way I'm not getting my new phone in the two days as promised and had to spend an hour on the phone dealing with unprofessional, rude employees. Can't even call the store directly to see if they could fix their mistake and/or offer a discount or deal for this nonsense I have to deal with now. I am an hour and a half away from the store so going back isn't an option with gas prices. This store and company are ridiculous and all about themselves and not customer centered. HORRIBLE! ZERO STARS!!!!! read more

Generic public relations response for damage control. The employee opened and loaded my wife's phone without notice and opened accessory screen shield without notifying my wife. Handed my wife a phone ineligible for return without fees. Subjecting us to a large fee if we returned the item. No attempts to fix complaint from the store or management day of purchase or after. Avoid this store. read more

Great store with great sales people. No pushy sales experience and people there are knowledgeable. I was helped by A. Gonzalez.

my experience was horrible! this is in caps because of the manager gina, " Great help Gina you are the best worst sales manager ever! Yikes! After waiting 2 hours then being told iphone 7 not available in the color I want. awesome customer service experience!!! (not)!!!!! read more

I dropped my iphone 6 and cracked the screen. I took it to this place to see if it could be repaired. The guy took 1 look at it and gave a disappointing groan and was SOOO sorry, but nothing could be done. He was adamant my phone was a lost cause and there is NO way to repair it. I signed up to wait for a sales rep to get a new phone, but when I waited 45 minutes with no end in site, I just left. Went online and found a website, iFixit.com. Bought a screen and repair kit for $80. 3 days later, it arrives, 30 minutes after that, voila, phone just like new. Thanks for the lies and waste of time. Won't be back anytime soon. Will be switching carriers after the new year. read more