Computer need new cooling fan system, CPU Liquid Cooler. Repairs done in a timely matter, estimate was exact and repair cost was reasonable. Friendly and helpful staff. Would use there services again. Only negative thing I can think of is that their receipt/workorder is hard to read. read more

Very knowledgeable, very skilled and quick service - cannot thank them enough! Cut thru the red tape to get a replacement phone instead of having to rebuild a 20-day old phone - and gave a loaner phone while it was being worked out! Thank you, Steve! read more

I would make this review zero stars if I could. I got my phone back fixed the first time, spent 300$, and they replaced my back with a back that did not work. I brought it in a second time, they replaced the back again free of charge, then my phone would restart every 3 minutes and no functions were working. I brought it back in for the third time and they fixed the inside again, and I had to leave for Florida the next day. I realized my phone and speaker were not working, and I called them to let them know about it. Then the glass broke on the corner and they would not fix any of it for me. 300$ down the drain. Plus every worker here is so disrespectful I am so so disappointed with this store I will never come back. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Wyoming, Michigan

Extremely happy with the customer service and was more than accommodating. Went to them after unsatisfactory service from the GeekSquad and couldn't be happier. I've gone to them multiple times through out the years for phone repairs and can't recommend them enough! Thank you for the help!! read more

I had their tech Jason come out to look at my phone, he deemed the phone unrepairable. My fiance was not given any information other than my new phone would be shipped overnight. Come to find out there was much more of the process than just that. Jason did not inform her nor I the extra steps to get my new phone. He had my contact information to tell me anything or could have to my fiance what I needed to do. I was expecting a new phone the next day and never received it. I called the store and spoke to Steve the manager and asked about the incident, and once again explained what SHOULD HAVE been said. I never received any sort of paperwork or even an email on what needs to happen. After the terrible experience nothing was done on the company's end. Get it together. Horrible customer service. I would give a zero stars if it were an option. read more

Everything went well. Saw 3 different people and all were nice. Got my phone back in about an hour and they said 3, so bonus.

Awful- took our phone in for a black screen issue, they fixed it and it worked fine for 2 days. Fell on to a carpeted floor and immediately went to black screen. The phone had a screen protector and a case on it. Would not stand behind warranty of normal use. Yes it was dropped, but come on, every phone is going to fall at some point. Never would have wasted the money to get it fixed if I had known that it was going to be so fragile for everyday use. read more

Worked everything out on the phone with Samsung and the Samsung rep gave me a reference number and said that I would be able to use that number to get my phone repaired. I am glad I called to verify before making the trip, this is one of the most unprofessional establishments I have ever interacted with. Not only did he spend the whole conversation cutting me off and interrupting me, but he was absolutely zero help. Completely annoyed to even be speaking with a customer. I hadn't even had a chance to relay the conversation I had with the samsung rep before he was raising his voice saying he wouldn't touch the phone, which he is apparently terrified of working on. Crazy, one job my guy. Samsung is taking care of me and this douche can live with himself and his blood pressure issues that are audible over the phone. read more

In Sept of 21 i dropped off my ipad 11 pro for a screen repair. It was fixed and returned to me in 2 days. No problem Until i got home and realized the facial rec wasnt working and the ipad no longer charged, despite being plugged in. Both of these worked with no problem before i took it in to get repaired. Now, here we are in DECEMBER and myself and my wife have gotten nothing but the run around and next to ZERO answers as to when i will even GET my ipad back from a problem THEY created. I have ALWAYS had to call for an update...and the response is nearly always the same "it's at our ipad specialist store and we can't give out any more information as to when it will get fixed or the current status" Ive been promised numerous calls or emails from managers only to receive none. As of today 12/5/21, they STILL have my ipad and i STILL have no answers. It's completely and utterly unacceptable. read more

I was having a problem receiving mail on my laptop. The man I spoke with had my issue resolved in a couple of minutes. He refused to take any payment for the service. I know where I'm going for any future problems. read more

New store, new employees, rocky customer service experience. Honest staff. Called to ask about fixing a Fire Tablet that wasn't charging and was told it'd be possible, just bring it in. Drove 20 minutes north to drop it off, new employee wasn't sure what he was doing so I asked for someone experienced. Luckily that associate recognized the device, took it back to quote the work and was honest about it being cheaper to buy a new one. My only irritation is the misinformation from the night before. Feels like a better conversation could have avoided wasted time and gas. read more

Adrian fixed our broken screen in less than an hour! He did it same day, even though it was near closing time. Quick and professional!

Quick, efficient, professional, and a quality replacement screen for our iPhone 12. They work with AT&T and Asurion Insurance, which made it super easy. read more

I paid to have my battery on iPhone SE. they did it. Error message comes up. Went back in today less than 24 hours and they said THEY had not calibrated the battery and that it would take at least 3 hours to repair the phone. I explained I had already paid for the service and expected them to correct their mistake but was told to try a shop in another state where I live. Not good service! This store located in Wyoming, Michigan. Hi read more

Sure nice! Did my phone pretty darn quick and easy. If I ever have an issue again, im going back to the guy who has the long blind hair and clear braces. read more

I walked in without an appointment and an hour later my new battery was installed in my phone. Quick turnaround much appreciated. Prices appear to be in line with other repair places. Will certainly use again. read more

DO NOT GIVE THEM YOUR UNLOCK CODES. REFUSE they have no right to your data. I called ahead to see if the store was open for walk-ins due to COVID. During the call I asked about cost and availability. They had the components and price was in market costs. I arrived and dropped off the phone. Service ticket was issued by AlaaEric E. Other than signing their Service Ticket terms nothing was said about their policy of requiring the phone to be unlocked. After three hours the store called back to indicate the repair was complete but needed my password. I indicated to them I was not going to give out the unlock code. They then said they I had two options that they would wipe (factory reset) the phone or I could give them the unlock code. I then told them if they reset my phone I would get my attorney involved. After that they said they would replace the old components back into the phone. The repeatedly claimed that do to being an Authorized Samsung repair store this was Samsung policy. After telling him I doubt this was their policy he ended the call by hanging up. I then called UBreakiFix corporate and they continued the policy lie by saying it was Samsung policy. I then called Samsung and confirmed with Support this was false and a lie. EDIT: Again they are blaming Samsung in their response for requiring an unlock code I've already confirmed this not to be true via Twitter Samsung Support and calling Samsung Corporate Tech Support this is not true. I would advise to stop the blaming Samsung as they said they are looking into this. Fix the device and have the customer sign a warranty wavier. You don't need to access phone data to repair it. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Wyoming, Michigan

Asurion appliance repair came out 4 times to our house. Our dishwasher is still broken. They want to come out a 5th time to replace the same parts. With a 4 hour time window each time, my husband and I have missed 20 hours plus of work and still have a broken dishwasher. They said they are following their "process." Horrible customer service! read more

Got my iphone 7plus screen fixed, got it done within an hour and a half and at a fair price. The guy that did it was friendly and the store was nice and clean. read more

Absolutely terrible costumer service. Dropped off phone for repairs and they said they could not guarantee it would be finished that night because it was only a few hours to close. They said that they open at 10am and it would be ready in the morning. No problem. Fast forward to the next day where I have gotten no contact yet, I finally called to ask when it would be done and they told me within the hour! When I called 2 hours later after receiving no contact from them I was told 30-45 more minutes. After another hour I decided to check again and what did they tell me? 30-45 more minutes. When I finally picked it up they told me that they had a computer issue earlier that set them back, then why not say that and why keep leading me on and waste my whole day waiting? My girlfriend and I had both brought our devices to be fixed their previously but we will not be coming back. read more

I have taken several iPads in for screen repair. (Careless grandkids!) I have always experienced courteous informed service. Turnaround time was timely. They keep you informed of progress during the repair through messages and their website. I have found the repairs to be very satisfactory and fairly priced. Would highly recommend. read more

I took impeccable care of my pixel 3A, bought just last Black Friday from the Google Store. When the speaker phone/ringer speaker stopped working, Google told me to bring it to these guys to have the speaker fixed. The website offered a van that comes to you (which I selected) but that's not what I got. I had to bring it to them after waiting 3 weeks for a part. I dropped it off overnight and when I came to pick it up in the morning the screen had a crack!!! Steve put a complimentary screen cover on it (it was for a different phone and lots of dust in it) and denied that it was cracked, even saying, "How do I know it didn't have a crack when you dropped it off?" I was so appalled, I stood there sputtering that it wouldn't have qualified for the dag-gone warranty. I knew he was hoping I would swear at him, but I just stood there staring at the guy like 'how can you lie straight to my face' then he offered to fix it if I waited a few hours. I don't trust this place, so I left. Within 2 weeks I could also tell that the battery no longer lasts the 2 and 1/2 days per charge that it did prior to them keeping it overnight. I now have to charge it daily. I am absolutely devastated, disgusted, and disappointed in this business. I gave feedback to both Google and Ubreakifix. No response from either entity, not surprised. Steve, who got my well-cared-for screen and battery? They certainly didn't come back with my phone. read more