Brought my laptop in for a health check and virus software install. Ray couldn't have been more friendly and helpful.

I went to this shop based on a recommendation. I specifically asked to have a customer-provided 2TB NVMe SSD installed in the main slot with Windows on it. First visit: Charged me $72.50. When I got home, Windows was still on my old 1TB drive. The new 2TB SSD was just showing up as extra storage. I had to drive back, and they charged me another $145 to finally move Windows to the new drive -- for a total of $217.50. For comparison, another local shop quoted me $100 for the exact same job. When I questioned the price, the supervisor told me "my 12-year-old could install Windows on this computer," which really shows how overpriced the service was. When I picked up the laptop, the technician (Davis) said to me "I hope you don't feel swindled." That says everything. The work is finally done, but I feel significantly overcharged for what should have been a simple job. Would not recommend. read more

Very good fast emergency service. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx read more

I was having a cursor issue with my MacBook and really didn't want to deal with the Apple Store and came across these guys who are Apple authorized repair. I went online, made a reservation. When I explained what was going on, they assured me that they could look into it and probably fix it. My MacBook is an older model so that may cause concern with part availability. I had a couple of other questions about some things I had noticed and they answered them right their on the spot. As it turns out, the fix for the cursor was pretty simple and they only had my laptop for a day. Their service is efficient, professional and done in a very friendly manner. They called me to tell me the laptop was done and explained everything in a simple manner and completely. I found their services affordable as well. I will send all my friends and acquaintances to them. read more

I'm very disappointed in the team and effort at Computer Rescue 911. I brought my MS Surface Pro in because it wouldn't power up. $80 for them to try different chargers(I brought my working charger) and 'button combinations' they pulled from Google...seriously? Then they ask for more money to get my data off. If they knew working on this machine was too hard for them, they shouldn't have taken the job. All of this felt like a scam to charge me more to get my data off of the device. When I dropped the device off I was led to believe that they would open up the Surface Pro and take a look at the drive. Was even told the cost to replace the drive wasn't much. I'd recommend a more skilled, upfront, and honest team. read more

Computer Rescue 911 - IT Services & Computer Repair Near Me - Grand Rapids, Michigan

I sent them my PC so they could fix my CPU cooler, and they charged me 125$ to tell me that it was broken, like come on, I KNEW THAT MUCH!!! And then they say "oh its gonna cost yopu 400$ to get us to replace it" like dude i can buy a cooler and install it myself for 50$, so i come and pick it up, and they bent my cpu pins, now im new to the pc thing so i thought they did it on purpose to make it work better, turns out it didnt, so i tell em, hey you bent my pins can you fix em, and they're like, "maybe, give us another 125$" and im like HUH?!??! you broke my pc more than it was when i gave it to you, and now you want me to pay more?!?! they are still continuing to deny the fact they bent the pins to this day, (this has gone on for about a month now) if i could give them 0 stars, i would. never come here, its a scam. worst place ever. Don't know about other locations, but the GR one sucks Edit to reply to the god damn ESSAY written: First of all, no i did not get a tip from a third party that i could get the repair done for less, I impulsively said yes, but after thinking about it, i thought that 300 extra dollars was outrageous. second, I never asked for the case cleaning or cable mangagment or any of that extra stuff, i just wanted them to fix the cooler, jason you're telling me that your supposed very highly trained, vigorously tested team members cant fix a broken cpu cooler pump? Third, no, I'm not trying to get free work from you, while i believe that you should at least give me a partial refund, that was not my inent with this review. simply wanted to warn people from ever purchasing any service from this scam of a company. also 4.8 stars my ASS not only is it false, and its 4.2, everybody knows you can fake reviews, its not that hard, and not that impressive. read more

Computer Rescue 911 - one angle of bent pins - IT Services & Computer Repair Near Me - Grand Rapids, Michigan

I absolutely recommend Computer Rescue! I needed quite a bit of work done to my computer and not only that they do an excellent job, but they did it very quickly and it was a very reasonable fee. Trust me, you won't be disappointed! read more

Incredibly quick response and their work was spot on. Price was very reasonable. Highly recommend!

Been going there for years and have never been disappointed! Repairs, upgrades and refurbishments are always done competently and with fair prices. read more

I had an appointment at the Woodland Apple Store to repair my Mac which at earliest was days out. I happened to find Computer Rescue 911 and dropped my MacBook off the same day and had it back and operational within a few hours. Technician Andrew was extremely knowledgeable (having worked for Apple 11years) and corrected some errors an Apple upgrade caused that locked up my laptop! I would highly recommend Computer Rescue 911:) read more

I was very pleased to find this place & would highly recommend their services The staff were all knowledgeable, I worked with Brogan and he was so pleasant & efficient with my needs. I'll definitely go back for their help. read more

Gerrit in tech support was great! Was recommended to this business by a friend. My screen was randomly not working, but He was able to solve the problem in a decent amount of time. The company is fairly priced for their services too. read more

These people know their stuff. We dropped off our computer one day and had a repair estimate the next day. The work was done when they said it would be and the tech kept in touch by text when he had questions or needed more info from us. Couldn't be happier with their service! read more

Excellent service from Computer Rescue 911! I brought an old computer in for cleaning and it was ready within 24 hours. The team was great to work with and kept me informed via phone calls. I will definitely use them again. Gail read more

I stopped into Computer Rescue 911 to see about them looking at my laptop for some issues. They have you by the horns once you are in the door ... expensive for just looking at your laptop. I went with Express PC in Alger Heights, which was the right choice because he was personal and did not ask for money upfront, and was honest about the issue. He fixed it at about 50% of the process of Computer Rescue and he even checked in with me a couple of weeks later to make sure all was fine. read more

I found these guys on Google... over 50 reviews and a 5 star rating... where else do you think I'm going? However, no YELP reviews... so here we go! If you have ever had a computer problem... and many of us have... you understand... "IT'S GOTTA BE FIXED RIGHT NOW!!" They get it... and offered an "express" option. They came out, and gave me a brief overview. But I should say, "They DO NOT give free diagnostics"... but they will take time out of their day, and listen to you rant about your computer (as if you know what you were talking about)! They were friendly, and very fast. They gave me an estimated time limit... and met it. Prices were extremely reasonable... and I'm writing this review on my repaired computer... ON THE SAME DAY! SCORE! If you are on your phone (like I was)... looking for a repair place... quit searching... GO HERE! read more

I love this store! The folks here are friendly and professional and their work is excellent, with fair pricing. I've brought a few different computers here for upgrades and the work was always done properly and within the estimated time frame. They were also kind enough to come out to our home and help us set up our network and properly place range-extenders as necessary. We found the service to be truly top-notch. read more

We had a slight panic going on when our old MacBook Pro started dying! We heard about Computer Rescue 911 and drove from Kalamazoo to Grand Rapids to ask for help recovering all our data. From the front desk to the technicians all of them were very helpful and extremely knowledgable. They also understand panic! Gary left messages about the progress and kept us up to date. I would highly recommend these folks! They also provide service to businesses for their IT requirements. Thanks again for a great job! read more

Any way to give these folks six stars? My hard drive failed on my old iMac 27" and this place was recommended by Apple. I brought it in late on a Friday and I got a call early Monday with the proposed fix. It was ready for pick up on Tuesday. I was upgraded from a hard disc drive to a solid state drive. And what a difference! Before the actual failure, I would have to almost plan my day around booting up the iMac because it was so slow. With the SSD, I press the power button and it's pretty much up before I sit down. If I had done this years ago I would have saved myself a ton of anguish and lots of foul language. I cannot compliment the staff too much. They are professional, helpful, knowledgeable, reasonable and prompt. Don't waste your time shopping around. If you have a computer issue, this is the place to go. read more

Computer Rescue 911 is a scam! I walked in asking for a quote on a screen replacement for my Asus ROG, before I can get a quote they tell me I have to get signed in. CR911 asked for my name, number, email and address. Then CR911 tells me I have to sign their waivers so they can work on the computer, mind you this is all for a quote. While their printing the paperwork the associate asks me if I wanted to go ahead with the service, to which I reply, "I haven't heard a quote yet so I don't know if I will or not". After I read and signed their waiver I am then told at that point they would have to collect the $79 fee described in their contract. I know the contract says in advance, so I asked the associate, "Before I get a quote?" To which he nodded and said yes. At that point I picked up my laptop and left telling them I wasn't going to pay $79 for a quote and possible labor. Before CR911 I left Express PC and they were super friendly, walked in Express PC and got a quote without giving any personal info, signing any waivers and absolutely ZERO fees for the quote I received. Read CR911's contract and the rest is up to you. read more

Computer Rescue 911 - First page of waiver contract. - IT Services & Computer Repair Near Me - Grand Rapids, Michigan

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These guys are my go to for anything I need in the future. I had a pretty weird issue with my custom build and I spent a month trying to trouble shoot it myself but finally just threw in the towel - I didn't have the patience, time or resources to do thorough testing and troubleshooting. Within a week these guys had my system back up and running and gave me a rundown of what they had done and what the issue actually ended up being. They were awesome to work with - it being a custom PC they recognize that you're probably smarter than the average bear about PCs and don't talk down to you about your system. To top it all off, I only paid the initial $88 diagnostic fee and another $88 upon pickup - despite all the things it sounded like they did with it. You're not paying for the time the system is under testing when someone isn't physically working on it. You pay for their time and their expertise. The team was super friendly and called with any questions they had regarding the system. Despite having signed what I guess you would call a waiver stating that they aren't responsible for any data loss - they still called and made sure it was okay to wipe one of my drives to reinstall Windows 10! Very impressed with this team and their work ethic. 10/10 would recommend. read more

I have used Computer Rescue 911 a few times and every time I have been extremely happy. Customer service is excellent and they have always been able to diagnose and fix my problems. It's sometimes difficult to find Apple experts but they are and do a phenomenal job. Thank you! read more

I will not go into a long explanation about circumstances. Basically there was a disagreement over services and they reached out to me and offered a monetary amount. They did not have to do this but for customer satisfaction this was a very good gesture. read more

Computer Rescue 911 was recommended to me after my computer almost crashed. I had no idea what to do, so I thought I'd give them a try. Andrew was the best. Not only did he give me options on what to do with this computer, he also went looking to give me the best options available. He was patient and so very knowledgeable. I would recommend this company to anyone. They are friendly, patient, and extremely helpful. read more

I stopped in to inquire about whole home ethernet service, as my Eero mesh extenders were no longer adequately spreading the wifi signal around my house, and my wife and I both work from home. Isaac insisted I try the Orbi mesh extenders as they were much better than Eero. He said they were fully-refundable if I was not happy with them so I reluctantly agreed. The install seemed to go well with the exception of Isaac pulling a desk out and the Orbi came crashing against the wall. A few hours after the install, I was once again losing network connection! I moved my router/modem to the main floor and was getting a much better signal so I disconnected the Orbi and returned it to CR911. They couldn't refund my money that day because only the GM can process returns and he was out that day. Next day - same thing. On the 3rd day, I get an email from Jason Tanner the GM saying he will not give me a full refund on the product as there were a couple scuff marks on the Orbi. He also would not refund the $190 install charge, saying we should have called and made an appointment to have them come out and find another solution. What does 911 stand for? I should have to wait additional days for you guys to come out? I work from home until I can't connect to the network, then I have to take personal time off, which I was running out of. I had to fix the problem myself. So, in total, I paid $790.99, and he offered my a refund of $423.99, which he said he processed but has not hit my bank yet. Jason doesn't run a reputable business - his employees lack the training required to communicate the terms of their pricing and return policies. And Jason himself doesn't seem to grasp the real cost of treating his customers this way. Look elsewhere...seriously. read more

I stopped in to see if they could help me put in some screws that had fallen out of the back of my laptop (at only 4 months old!). They had me in and out of there in about 5 minutes, and instead of charging me said just to come back when I have other issues, which I definitely will! Contrast this with OfficeMax who happens to have a big huge sign that says "we fix computers"...I stopped in there because I needed to get some other supplies and the guy wanted to charge me their minimum (something like $60-90) and hang on to my laptop for a while to fix it. I was very happy to have found Computer Rescue 911 close by and friendly for my quick issue. read more

I had poured water into my notebook keyboard. At first he told me that the harddrive, the motherboard and all the electronics were fried. But then it booted, and everything was okay. I'm typing on it now. It just seemed that they really didn't have a procedure for addressing a common type of damage and just wanted to move me along. Like they were eager to give me the bad news without trying much. But they did get it working. read more

Computer Rescue indeed. I needed network support on site in Grand Rapids and I was in Chicago. I could not make it into town for a week. I called Computer Rescue and Jonathan worked with me to schedule an appointment on short notice. Everything is working great, thanks guys! read more

I had to make a Yelp account just to review this place. It's that great. I brought my poor, beat up, vintage macbook air here. It needed a new battery, which I already had with me because I had bought it online. However, I didn't know how to install it myself and I didn't have the right screwdrivers for it, anyway. The very nice man at the desk (whose name I didn't get, unfortunately) fixed me up immediately, installed the battery, ran some tests on it, did it all within 15 minutes, and even cleaned it up before returning it to me. Price? None. This was such shockingly amazing service that I have already told three people about this place today. I never thought I'd be one of those raving fan types of customers, but here I am. read more

Great service and quality.Didn't even give me a estimate or knowledge of their costs.The problem is other computer repair places charge $25 and $50 dollars whereas this overpriced store charges $99 per hour.Last time for me read more

I had major issues with my Mac and they fixed them all! I didn't have to spend a penny because they are Mac Certified so they could fix it under warranty for free! Adios Genius Bar... I'm going to these geniuses from now on. read more

Chose this business because I noticed it rated 5 stars on yelp...and they did not disappoint! What seemed like an unfixable problem- they handled with efficiency and promptness- all at a very reasonable cost to me. I will definately go back as well as recommend them to friends and family :) read more

After spending 2 frustrating hours at the apple store only to be told that "we can't find anything wrong with it, and even if we did, we couldn't work on it because it's a 2011 model". They recommended I take it to Computer Rescue 911 to see if they could figure it out. Well I wasn't in there two minutes before they said "oh yeah, we've seen this before, we'll take care of it." And boy did they ever! Their service was fast, friendly, and efficient, but most importantly HONEST! The very next morning one of their techs (Josh) called with a progress report and said "listen, I'd love to sell you a bunch of parts and bills for labor, but the fact of the matter is that if it needs a lot done, you may get away cheaper and be better off just buying a brand new computer." (which they don't sell btw) I thought that really said something about the integrity of this company. In the end it turned out to be that the old mechanical drive was starting to wear out and slow down, They installed a new SSD drive with a lot more RAM, and now my unit runs faster than it EVER has, for less than a 1/4 of the price of a new Mac. Needless to say, next time I'm not even going to bother taking it to the Apple store, Computer Rescue 911 now has a new long term customer. read more

My computer-geek friend told me my hard drive could not be repaired and that my data was all lost. Sure, I took it to Best Buy because everyone knows the big name. BB told me that IF it could be repaired, they wouldn't know until they sent it to Kentucky and my bill would be no less than $5k and there's no time frame to get the job done. Then, I found Computer Rescue 911 and they are the BEST! Cost: CR911 didn't ballpark it, they were upfront, honest, exact, and WAY less than BB. Time: CR911 did the recovery in much less time than they estimated, it was superfast. My impossible hard drive: CR911 got 100% DATA RECOVERY!!! On top of all that, CR911 customer service is superb. I will go back to inquire on cleaning up my laptop and I'm going to ask about networking my home more efficiently and I trust CR911 for everything computer. Genuine trust. Old-fashioned trust. Trust you can't buy, not from your geekiest friends, certainly not from a chain store. read more