There are several things to consider when hiring a technician to repair your equipment, whether a car, lawn equipment or a computer: 1. are they honest? 2 Are they competent? 3, Do they stand behind their work? 4. Are repairs completed in a timely manner? John scores high on all criteria. I spilled a glass of wine on my laptop and it stopped working. john explained what he would try to do to save my data and reinstall it on my backup computer. I dropped it off on a Friday and it was ready for pickup on the following Monday! I was delighted with the results and, as a bonus, John installed Windows 11 on my backup computer. Wait, there is more! He also recommended a site to purchase a new computer at a great price and will be configuring it and upgrading to Windows 11. My final comment is that his pricing is substantially below what I had anticipated. I will be recommending John to my neighbors, friends and family. read more

Stopped in to have John look at my desktop on February 26th because it had died earlier in the week, sadly to say no matter what he tried it was time to let it go to computer heaven. He was able to access the information on the hard drive with some awesome computer "magic", never would I have imagined freezing it would make it work... but it did! We discussed desktop versus laptop issues and advantages, and John sold and set me up with a DELL LATITUDE E6540. Wonderful machine for everything that I have used it for so far! Currently John has a second hard drive of mine trying to recover the data off of it, hopefully he can... no promises. Long story short, John at Imperial Computer Solutions is a very helpful and compassionate person, steadfast in his beliefs and loyal to his consumers needs. Thanks again John, the world needs more people with convictions as strong as yours. JSPalmer read more

John replaced the junk hard drive on my Business computer and got me back up and running perfectly in less than 24 hours. This included reloading all my programs and verifying they ran correctly. As I watched he would say, "do you need these files from 5 plus years ago on the new hard drive?" (They are on the old hard drive if I do every want to view them) He really took a lot time to make sure only the current/needed files were on the new hard drive. When he saw all the pictures I had on my computer he recommended a free picture organizing program that I really love. So easy to use! He added better protection programming and added weekly and monthly maintenance icons to keep me running smoothly. Highly Recommend! read more

John was awesome! He went above and beyond when it came to cleaning and upgrading my fan and hard drive on my laptop. The quality of work he put in to making sure everything was correct and professionally done was well worth the hourly rate. I actually had to wait a little longer than we planned on because he was waiting on a part from the manufacturer so he threw in an extra 4g of ram he had laying around free of charge for the wait. My laptop is running better than when it was brand new and I highly recommend John at Imperial Computer Solutions for any of your computer/laptop needs. They also have really good prices on used computers and laptops as well! read more

I took my PC to John on Plainfield Avenue. His initial thought was the computer probably wasn't worth saving, but he spent several hours trying different things to see if he could get it working. John's initial thought was correct -- my computer was trash -- but he offered me several reasonable solutions. He saved all my data, which was a painstaking process, I'm sure, given the state of my computer and transferred it to a new laptop, which I am very happy with. I felt much better about patronizing a Grand Rapids-based company, rather than some big-box tech department, and got the kind of personalized service that made it well worth while. Thanks again, John. read more

I use my computer all day, every day for work. So, I can't be without it with my customer base. So, when it went to a blank screen, I called and John said to bring it right over. He took a look at it and said it was most likely the hard drive. He did some quick analysis and confirmed it was bad. John was able to get me back up and running within a few hours. He was extremely knowledgeable and I could tell I had found a great place to come with any computer related issues. I would highly recommend Imperial Computer Solutions to anyone having issues with their system. Thank you very much! Chris read more

I brought my laptop into Imperial and spoke with John who said he would look into why it was working fine then nothing a black screen. You could hear the computer running.... John hooked it up to an external monitor and it worked. John gave my the choice of picking up my laptop or offered to find a used or new monitor that would fit for a fraction of the retail cost! WooHoo, I got my laptop back in perfect working order. Thank you for taking the time to hear what the problem was and for offering choices on fixing it. I highly recommend Imperial Computer Solutions. FIVE STARS Regards, Connie read more

My computer was fried from an electrical surge and had to be replaced. John K was very knowledgeable in helping me choose the replacement I needed. But more than that, he is very informed on more that just which model or monitor to consider. He is very knowledgeable about other factors such as current events and legislation that will affect daily computing, managing updates to make your machine run efficiently, protection from malware techniques. Pricing for services was more than fair. If your machine has problems I would recommend Imperial Computer Services. read more

My computer had many issues. John was very patient in explaining all the problems & that it wasn't worth putting money into. He set me up with a refurbished model & transferred all the data from old one. He was very helpful in showing me how the newer model functioned. This all happened April 2018. This year I returned for Anti-Malware update and a list of questions. John again was very patient and explained all my concerns in terms I could understand. I highly recommend Imperial Computer Solutions at 3535 Plainfield Ave. JP Rockford. MI read more

Have Bought 2 laptops from Imperial, John at the Plainfield store has gone above and beyond as far as Service goes. We just dropped off our desktop for a problem and He Apoligized for not being able to get to it on Saturday(which We didn't expect Him too) We drive from Kazoo do do buisness there. We have also told all Our Friends about Imperial and Passed out a lot of their cards. I have been a Big Fan of "Best Buy" but they will not get anymore of My "Bucks" for Computer related "Stuff"! Bill DeSavage read more

I am extremely pleased with my computer repair from John. I run my business with my laptop and was really worried about alot of work I would have after everything that needed to be done, and John assured me everything would be fine. He guided me thru all the changes on my laptop, new software he put on their and the price is very reasonable. This is the 2nd time I have been there and both times(with different computers) he fixed everything and no issues once I got home. Thanks John! read more

I brought an older desktop, hadn't been used in years, since the failed hard-drive was replaced, with Windows7. I walked out with a lightly-used much newer Dell desktop with 2 optical drives and a new solid-state hard-drive with Windows10 installed, for under $200. I highly recommend them for their technical expertise and fair pricing. I worked with John mostly, but followed-up very satisfactorily with Marknat their other location. Good guys. read more

John upgraded my computer. The price was fair and the transition to the new computer was seamless. He transferred everything, and it all worked fine. John is friendly, remembers his clients, and is very knowledgeable. He made the upgrade at the end of March 2018. I waited a bit to post a review just to make sure all worked well and there were no glitches. I highly recommend John and Imperial Computers on Plainfield Ave. Debbie F. read more

I have had this company work on my computers, desktops and laptops for about seven years now, I have bought a refurbished Lenovo Think Pad from them. They have always treated me fairly and honestly and their service has always been quick. Never have I had a complaint about their pricing. I have and will recommend them with the highest confidence to friends and family. Timothy C. Hentschel Kentwood Michigan 6/09/2019 read more

Went into Imperial today to look at having some repair work done. John suggested it would cost almost as much to fix my husband's Kindle as to buy a new one. Very knowledgeable, honest, nice guy. I only dealt with him, but am sure the whole team is as great. Bought a laptop there 1 year ago and very pleased with it. Highly recommend this repair shop on Plainfield, Grand Rapids, Mi. read more

I needed some thermal paste and went to the nearest computer store. When I walked in, John greeted me and told me I was just in luck. He returned with some thermal paste and told me to have it on the house! I was in and out in no time with enough thermal paste to fix my overheating issues and located a place that I will trust going forward with any computer problems I may run into! read more

My laptop needed an overall health checkup because it was operating so slowly. John found an outdated hard drive and an ancient version of Windows that was due to operator ignorance! John walked me through all the changes and gave me a few lessons as a bonus. Excellent service for very reasonable charges. Also, quick turnaround time. Have already recommended John to others! read more

As a confident returning customer, I am so thankful that our community has such a knowledgable, competent and trustworthy individual in John K to address my computer needs. As one who requires a sound and efficient PC to conduct my business and personal affairs, John is always available to ensure that I have the most up to date system at very reasonable costs. Thank you! read more

I worked with John there at Imperial when my PC and then my grandson's PC had issues. Not only did John fix my PC but he gave me great advice on how to maintain it better in the future. I have had few problems ( other than user error) since then. He helped my grandson with his PC also and gave him instructions and advice on use and maintenance of the PC going forward. read more