Absolutely stellar customer service. I was in there tonight, upgrading my iPhone to an 11 (yes the…read more11 y'all, not the 11 pro). & I even converted from my Fitbit to an Apple Watch. Fingers crossed I love it just as much if not more than my Fitbit. Christina helped me out & I'm so glad she did. She absolutely killed it tonight, my entire experience was the best it could have been. This location was also one of the best Verizon stores I have ever been to, the selection of products is insane! It's fresh, & clean inside, slightly resembles an Apple store minus the horrid long lines & unpleasant customer service. This store has it all, I will beyond a doubt be back again & I'll definitely be asking for Christina. Thanks again Christina, you were awesome to work with!

This Verizon store has really gone downhill. All new employees lately/none know how to do much…read more Last week I had one yawn all through the conversation. More than 15?times. Sneezing!ugh. Today we went back for a new watch & they were so ignorant about a couple questions we had that we ended up leaving & purchasing at the Apple Store instead I have been a Verizon customer for 20 years @ this location. Time to try a new one.

I ordered my new T-Mobile iphones and 5G WiFi box "online" (not the best first step). My package…read morearrived 2 days later. Contents: 4 new iphones, and 7 SIM cards for the additional 6 BYOD transfer lines and a 5G wireless modem. I took a deep breath, bought a large frozen coke and drove to the T-Mobile store at the corner of 44th St and Ivanrest in Grandville, Michigan. I was prepared to beg a rep to work with me. I knew cell phone reps had high sales quotas to achieve, not just for the commission, but to keep their jobs. I was walking in as the "time-sucking, bought my phones and service through chat on T-Mobile.com" (and the cases on Amazon), no-possible-sale here-type customer. I just wanted several hours of help to get 8 phones lines transferred and a new WiFi box set up without being told I was an idiot and I should just go home and call T-Mobile customer service. After all, they are the ones who promised me the moon and took my money. They should be the ones to make everything work and explain why my bill is $180 more than expected. So....you can imagine my surprise when everyone at the store appeared ready to help me after I told them why I was there. They gave me a bottle of water to chase my frozen Coke and "promised" they would handle everything and make sure I was satisfied no matter how long it took or how many visits I wanted to make to their store. They were there to help ME. When I apologized to Sam for taking up so much of his time, he said there was no need. He explained that this particular store was an "Experience" store. That meant that everyone who worked there had lots of experience so they knew how to get things done. In addition, they were not paid through commissions. They were paid through "customer service"! Their goal was to take care of all my T-Mobile needs and answer all of my questions "at their store". Wow! What a concept! What's even better? They kept their word. Result? I didn't need to call or chat with someone I couldn't see. I didn't need to start each conversation with a repeat of the last four calls or chats. I didn't feel uncomfortable. I felt glad to be working with such talented people. I worked with Sam, Maurice (Mo), Ray, Ky and others. I returned at least 4 times during the week after my package arrived. Each visit was a pleasure and a success. I have since chosen to stop at the store whenever possible rather than call 611 or chat. Now if all the promos and rebates process as expected, I will have saved money and received some awesome deals! I'll let you know!Thank you!

Pay attention to the low review scores they have. I did not. I usually check reviews before making…read morea purchase. My husband and I were trading in phones. The sales person told us there was a promotion for free watches. Sure that locked us in on service for three years and if you leave early you have to pay for them. I assumed it was two years like the phones were. I tried to return because I called tmobile and they told me I had 90 days. No only at the costco location not this store. My mistake buying here and not checking first. Please learn from my mistake.

Great customer service and a wonderful outlet for used Apple and Mac products Purchased a used…read moreiPad around Christmas time and it is awesome

My MacBook Pro wasn't loading and had a screen with faint pink lines. I brought it in and by the…read morenext day picked up my laptop almost as good as new. Exceeded expectations and was super friendly. Offered two options a cheaper bypass route or replacing a part of the laptop. The cost was very reasonable and I will be back for any of my MacBook Pro needs. Seems like they also sell used models so if anyone needs a recommendation this place is pure gold.

If I could give a negative rateing I would! Their employees are all NPC's I went there because my…read morephone stopped working it was covered by insurance. They totally screwed up the claim. Put in the wrong delivery address we tried all day to communicate with them to let them know. now I recieve a message that they can not deliver my new phone. It is 7:30 pm and i will not be able to figure this out tonight who know if I will get it tomorrow. They have been no help at all and now they want to charge me $175 saying that nowI I will need to pay a deductable because of the wrong address that they put in the system yesterday at the store!!!! this system makes me select a star to post. Again, it should be NO STARS!!!!

AT&T store associates will sell you Anything but try and talk with a live person later and it's…read moreimpossible to get through. AT&T is Just as bad as Xfinity/Comcast! Verizon is better and less problems.

Been here a few times and they do an excellent job. Only place I'll take my phone to. Thank you!…read more -Jannysnipe

I truly appreciated the support I received; they made sure to get me in as quickly as possible and…read moreeven offered snacks and drinks. That level of care and attention genuinely felt like 5-star service to me!