Very quick and easy to set up an appointment. Super quick (an hour) for an iPhone 11 screen repair…read more Cheap pricing. Staff was extremely helpful and knowledgeable.

Started with great prompt informative communication via email. Followed that up with friendly…read moreservice at the store front, at the quoted price, and even done with the repair early. I was also surprised by the selection of used equipment. We will go back for sure!

Went in for quick help; was placed on a Q, told to sit and wait, I would be helped right away..3…read moreemployees sequentially went to to back, out of sight, no information..I waited, with other 'customers' for 25 min and I left. Was helped very quickly at the Verizon store on Michigan Ave. I learned my lesson!

This place is terrible. They try to pressure us into upgrading plans and paying for insurance every…read moresingle time. There is no short cut. Imagine if you went to a restaurant, knew exactly what you wanted but it took an hour to complete your order anyway because they were required to try to upsell you to a more expensive meal. Then when it's all done, the phone that they had in their hand the night before and put our name on, was magically gone the next morning which I was absolutely 100% sure that was going to happen before we even came in. The sales tactics they use would make a used car salesman blush.

Took my daughter's ipad in to get the screen fixed. They did a great job fixing it but when I got…read morehome I looked at the receipt and saw I was charged a $20 express fee. I never requested an express service. When I dropped it off I asked how long it would take and he said a couple hours, I said great and left. He never mentioned that there would be an additional $20 fee. I called the store to ask about it and they said if they didn't charge the express fee it would have taken a week to fix. Find that a little shady.

I don't really know how good these guys are, because they didn't get my business. They wanted $380…read more(plus tax, presumably) and four days to replace the screen on a Samsung Galaxy. I got it done around the corner at uBreakiFix for $231 -- and got it done the same day. Maybe Genius is the way to go for non-Samsung phones, but I definitely recommend shopping around.

I was in the store for more than 30 minutes and no one was attending. And later on one lady…read morespecialize came show her attitude. The guy who was registered at the entrance don't understand anything. I believe he was new. But ultimately not getting good response at this location. Try to avoid this location.

Customer service has gone. My wife purchased a I-phone 12 pro plus for my daughter and left with…read moreinstructions on how to transfer to it from the old phone. Apparently when you purchase a new phone they no longer transfer to your new phone and ensure you have a working phone. Twenty four hours later still having problems and the phone functions but only a small portion of apps and data transferred. If brick and mortar stores want to survive along with the jobs they provide they must offer a competitive advantage to e-com. Verizon fails. I'll be ordering online or going to Apple next time.

Ali Shirzad truly embodies what a mobile expert should be. I was switching my phone over from AT&T,…read moreand things got a bit confusing, especially since I was in a completely different part of the state during the epic January winter storm. Ali made sure I had a safe, reliable phone plan while my father added me to his plan at Centerpoint Mall. He was incredibly patient as we navigated the process. He knew exactly which numbers to call for AT&T and T-Mobile and guided me step by step. I'm not very tech savvy, but he remained kind, soft-spoken, and encouraging the entire time. I was so impressed with his attention to detail--triple-checking that my plan was set up perfectly for my needs before letting me go. As a first responder, active military service member, and avid traveler, my phone is essential to my lifestyle, and Ali made sure I could keep going strong without a hitch. Thank you, Ali, for your patience, professionalism, and genuine kindness. You are truly appreciated!

Conflicting information, telling people to do an online order and force them to wait for 2 1/2…read morehours all while your manager sits for 30 minutes getting bubbles out of a phone cover and his cohort flirting and chatting with everyone when you have a dozen people in line- this was a horrific experience, wouldn't even just give us the PAID for order, forced us to wait behind everyone while all this crap continued ~ worst experience ever- guess we're switching to Verizon

Worst customers service ever! Waited literally all day from 3-730 and still no working phoneread more

Will avoid this location at all costs! Stopped in on a Friday evening and there were two employees…read moreworking with probably 8 customers standing around waiting. There was no greeter, no instructions as to how to get assistance. We waited for over 20 minutes and left..went to the one on Michigan Street and were assisted immediately. On another occasion I had a new phone shipped here and waited over an hour because, again, there was no greeter or way to have someone assist me quickly. I tried to ask a few employees for my order and was directed to wait for the next associate. When it was finally my "turn" the employee helping me apologized because there was no need to wait to just pick up an order.

They ordered my phone except they sent it to the wrong store phone ended up going back to Texas…read morewhere it came from it was only going to take a couple of days took more than a week I don't recommend this place I had to call someone else to help me and they canceled it for me and I got an iPhone in the store the same day

I had issues with my wife's game phone, I was relieved to see the guys at UBREAKIFIX resolve the…read moreissue and look forward to visiting in the future with any other electronic device needing repairs Honestly, capable, and a good value are found here Thanks again Patrick

I needed a new battery for my iPhone. They had one in stock and were able to replace it in just…read moreover an hour. I had to give them my husband's number to text when it was ready because I didn't have another number. Customer service was great! My battery health capacity was at 73% and I could easily my new one at 100% health capacity. My phone was only 30% charged when I got it back because they said that's how new batteries come. It would have been nice to get my phone back fully charged, but I'd also rather have my phone back sooner. They are located between Vitality Bowls and MOD Pizza at Centerpoint. They take walk-ins but only allow 2 people inside the small building at a time so you may need to stand outside to wait. They are currently closed on Sundays but that may change. My 5 star rating is because I happened to catch someone at the store when I picked up lunch next door and they squeezed me in when they're normally closed. Thank you so much!