Ali Shirzad truly embodies what a mobile expert should be. I was switching my phone over from AT&T,…read moreand things got a bit confusing, especially since I was in a completely different part of the state during the epic January winter storm. Ali made sure I had a safe, reliable phone plan while my father added me to his plan at Centerpoint Mall. He was incredibly patient as we navigated the process. He knew exactly which numbers to call for AT&T and T-Mobile and guided me step by step. I'm not very tech savvy, but he remained kind, soft-spoken, and encouraging the entire time. I was so impressed with his attention to detail--triple-checking that my plan was set up perfectly for my needs before letting me go. As a first responder, active military service member, and avid traveler, my phone is essential to my lifestyle, and Ali made sure I could keep going strong without a hitch. Thank you, Ali, for your patience, professionalism, and genuine kindness. You are truly appreciated!

Conflicting information, telling people to do an online order and force them to wait for 2 1/2…read morehours all while your manager sits for 30 minutes getting bubbles out of a phone cover and his cohort flirting and chatting with everyone when you have a dozen people in line- this was a horrific experience, wouldn't even just give us the PAID for order, forced us to wait behind everyone while all this crap continued ~ worst experience ever- guess we're switching to Verizon

Very quick and easy to set up an appointment. Super quick (an hour) for an iPhone 11 screen repair…read more Cheap pricing. Staff was extremely helpful and knowledgeable.

Started with great prompt informative communication via email. Followed that up with friendly…read moreservice at the store front, at the quoted price, and even done with the repair early. I was also surprised by the selection of used equipment. We will go back for sure!

If I could give a negative star review, I would. This was THE WORST customer service experience i…read morecan recall in years... ever??? Went in to discuss a bulk buy of devices and plans for a local sports program. I barely got 5 words out and was yelled at aggressively then asked to leave the store. While walking away I was called names by the primary employee to the other.... HORRIBLE experience.

Best phone place i've ever been too!! They gave me a way better deal on 3 lines than any other…read morecarrier could ever have ! The staff definitely cares about their customers and it shows!

Express P.C.? Oh you bet! Today I received the best trip on the polar express, brought my son's…read morelaptop in for WiFi issues and about 20 minutes later it was fixed. Talk about FAST! Not only did I get high quality personable care, I got a lesson on what to do and look for next time! I've never felt more confident leaving a store knowing I got high quality at the best price. Now my price was undeniably the best. I can't even fathom the good graces I received. It was truly a Christmas present from a SAINT. Have you ever heard of Miracle on 34th street? Well this was Miracle on 44th and Kalamazoo! I'm telling you. You will not be disappointed. If you've never been in there they have a whole screen rotating base prices which is great! I like to know what I'm going to spend. I'm grateful to AJ (I hope that's your name good sir) he's made the Christmas a whole less stressful. I will be returning when the next problem arrises.

Great help with my pc. I would highly recommend as I didn't have to buy anything and yet they…read moreprovided me with information and advice.

I made it years and years without cracking my phone's screen, until recently... when the back glass…read moreof my iphone shattered. That's right, now we have to worry about the back of the phone as well as the screen, haha. The phone still worked fine, but the broken glass was getting worse so I called around to a few different companies to get quotes. UBreakIFix quoted $250 and would need to make an appointment, Lake Effect Phone Repair was $200 and could be done the same day with no appointment, and Repair Tech 360 quoted $149 and it would take 4-5 hours but they had the part in stock. I decided to just do the cheapest option, and was really happy with the experience. It did take about 5 hours, but Laura was so funny and nice and joking around with me, "What did you do to your phone," - I really liked her sense of humor. Plus the job was done well and my phone looks brand new again. I'd definitely go back for future repairs or technology issues. Their services are clearly priced on their menu screen.

Laura is very unprofessional. She lied and kept my phone for a month.. I guess it did not matter,…read morethat I was travelling from Transverse City to have my Apple Iphone 16 audio speakers repaired. Laura promised me it was a simple fix (last only for one hour), and destroyed the motherboard. Now, it is not working at all. She appears as a calm person, but has an aggressive demeanor. When I came to pick up my phone. She used so many excuses, and kept telling me to come back the next day. Laura was speechless, when I asked about my phone. I was charged twice on my credit card for services not rendered. I asked her to explained the charges on my card. That is when she turned away from me, and started ranting about injustices of ICE, and the current president in a negative way to a friend inside the shop. Then she made a comment about my Trump's hat. I walked out the store after being treated poorly. I believe her ranting explains why she cannot fix phones appropriately. I would not recommend this place to anyone.

Will avoid this location at all costs! Stopped in on a Friday evening and there were two employees…read moreworking with probably 8 customers standing around waiting. There was no greeter, no instructions as to how to get assistance. We waited for over 20 minutes and left..went to the one on Michigan Street and were assisted immediately. On another occasion I had a new phone shipped here and waited over an hour because, again, there was no greeter or way to have someone assist me quickly. I tried to ask a few employees for my order and was directed to wait for the next associate. When it was finally my "turn" the employee helping me apologized because there was no need to wait to just pick up an order.

They ordered my phone except they sent it to the wrong store phone ended up going back to Texas…read morewhere it came from it was only going to take a couple of days took more than a week I don't recommend this place I had to call someone else to help me and they canceled it for me and I got an iPhone in the store the same day

Took my daughter's ipad in to get the screen fixed. They did a great job fixing it but when I got…read morehome I looked at the receipt and saw I was charged a $20 express fee. I never requested an express service. When I dropped it off I asked how long it would take and he said a couple hours, I said great and left. He never mentioned that there would be an additional $20 fee. I called the store to ask about it and they said if they didn't charge the express fee it would have taken a week to fix. Find that a little shady.

I don't really know how good these guys are, because they didn't get my business. They wanted $380…read more(plus tax, presumably) and four days to replace the screen on a Samsung Galaxy. I got it done around the corner at uBreakiFix for $231 -- and got it done the same day. Maybe Genius is the way to go for non-Samsung phones, but I definitely recommend shopping around.

We went the week after Christmas. Peter was great! I got a new phone- my son received my old one…read more We only waited 5 mins to be helped and in and out in about an hour. Best service I've had for a cell ever & Peter did all the hard work and was clear on pricing.

This Verizon store has really gone downhill. All new employees lately/none know how to do much…read more Last week I had one yawn all through the conversation. More than 15?times. Sneezing!ugh. Today we went back for a new watch & they were so ignorant about a couple questions we had that we ended up leaving & purchasing at the Apple Store instead I have been a Verizon customer for 20 years @ this location. Time to try a new one.

Highly recommend. New battery, replaced charging port and replaced the old cracked screen on my…read moredaughters iPhone 8 for a little over$100. Very friendly staff with great communication.

They are great! They have kept my iphone SE working long after the apple store refused to work on…read moreit and only wanted to sell me a new phone. IActivate put a new battery in and a new screen and new charge port. Gave me two extra years with this phone so I didn't have to buy a new one. I definitely recommend them.