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Verizon Authorized Retailer - Wireless Zone

3.7 (6 reviews)
Closed • 11:00 am - 5:00 pm

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2 years ago

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3 years ago

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3 years ago

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4 years ago

Keith was a great help when my husband lost his phone while we were on vacation. Very knowledgeable and patient.

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7 years ago

Fantastic service! Amanda was very helpful and knowledgeable. It's by far the best Verizon store in the area!

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5 years ago

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AT&T Store

AT&T Store

2.5(11 reviews)
5.0 mi
•$$

On Saturday 01/10 around 6:00 PM, my family and I went to the AT&T store on W Shore Ave in Holland,…read moreMI. We had a 6:30 PM appointment and arrived early. We were told there would be a wait, which we understood. While waiting, one employee (not assisting any customers at the time) made multiple unprofessional comments, including remarks about customers who did not speak English and were using a translation app. That alone was uncomfortable and unnecessary. After initially offering to help us, the same employee suddenly refused once my parents came inside, became hostile, shut his laptop abruptly, and escalated the situation aggressively. He told us he is commission based for pay, that it wasn't worth it staying late past 6:30pm to help us. He got in my personal space, raised his voice, pointed his finger in my face, and told us to leave -- even though we had an appointment and had done nothing wrong. He was the one who offered to help and then refused. During this exchange, he told another employee, who is black, to "come get your people." We are Black. That statement was shocking, hurtful, and felt racially charged. Without any threats being made by us, the employee called the police and claimed he was "scared for his life." When officers arrived, they did not review store footage or investigate what occurred. Management instructed police to trespass all of us, including my mother, who had not spoken or been involved at all. We were removed from the store and told we are never allowed to return. What was supposed to be a simple visit to switch service providers turned into a humiliating and traumatic experience -- especially for my mother, who has health issues and was deeply affected by the stress of the situation. I am sharing this because no one deserves to be treated this way while simply trying to do business. We are now pursuing this matter through the appropriate corporate and legal channels. If you are a person of color or someone who expects professionalism and respect, please be aware and make informed choices about where you spend your money.

Staff is friendly and always greer you when you walk in…read more I was disappointed to find that when you order a new phone in the store, they add on "Next" upgrade and phone insurance without asking. I suggest asking what additional plan benefits are being charged before you leave. They were able to stop the future charges when asked.

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AT&T Store
AT&T Store
AT&T Store

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T-Mobile

T-Mobile

4.0(4 reviews)
4.7 mi

Thank you Rosie at the west shore store in Holland Mi 49424 She was a ray of sunshine on a Saturday…read moreafternoon. She was very knowledgeable about how things are in the store and cell phone offers and was impressed she was bilingual I noticed and could do multitasking very well . She would get 10 stars from me . She even put up with rude customers and handle them in a very professional and nice way thank you so much, Rosie. From the Hilfiger - Williams

Let me start my review by saying that I worked in wireless before I was a nurse. I would NEVER make…read morea comment about my patrons ability to pay for a phone. I would never ask them how much they still owe on their phone. I don't owe anything because I paid cash. That's what the gentleman with the two black eyes did to me tonight which might prompt me to bring my husband's business plan to a new carrier. Their only saving grace is the fact that T-Mobile works best internationally. 8 phone lines. We once had 14. We may again at some point but I'm urging my husband to switch. Hello, my name is Amy and I buy a new flagship phone once or twice a year. The level of audacity and the straight mansplaining to me about the differences between iPhone and Android when I visited the store by the guy with the two black eyes was ridiculous. I had to say "I know dude" like multiple times until I just had to leave without buying ANYTHING, never to return to this location again. Any time we need to add a line. Any time we need to add a smartwatch or tablet. Any time I need to buy an accessory. Consider this a HUGE missed opportunity.

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T-Mobile
T-Mobile
T-Mobile

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Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated May 2026

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