Came in for issues with my charging port and the friendly man up front had me fixed up and out the…read moredoor in no time flat for dirt cheap! I know exactly where I'm going next time, and where I'm pointing people to from now on! Thanks a bunch icare

Made an appointment in advance. Phone was examined, they discovered a broken pin inside the…read morecharger port, removed it and there was no charge. Cannot ask for more thant that!! Thank you, icare!

Their service was outstanding had no wait time. The people were very nice inside. Amazing…read moreselection. And value was so cheep cant beat in town

I went into the store today with a shattered old phone and a general idea of the price range in…read morewhich I needed a new one. The young gal at the counter was immediately super engaging and never pushed me for anything I didn't need or couldn't afford. I'm sorry I can't remember her name but she made a great impression, and when she did need to leave and transfer me to another co-worker, Ivan, they worked together smoothly to make sure I still had what I needed. Ivan worked very patiently to get all of my info transferred even though the system bumped us out several times. I just got a really good impression of both of them, and will definitely stop in again. Thanks!

The sales associate with the beard was extremely helpful. I came in needing access to my family…read moreline and help merging/transferring my two iPhone SE devices into one setup. I had already spent a few hours trying to figure it out myself, and he handled it in about five minutes. Great selection, strong value, and excellent customer service. It showed real brand ownership on AT&T's part, and I appreciated the quick, professional help.

On Saturday 01/10 around 6:00 PM, my family and I went to the AT&T store on W Shore Ave in Holland,…read moreMI. We had a 6:30 PM appointment and arrived early. We were told there would be a wait, which we understood. While waiting, one employee (not assisting any customers at the time) made multiple unprofessional comments, including remarks about customers who did not speak English and were using a translation app. That alone was uncomfortable and unnecessary. After initially offering to help us, the same employee suddenly refused once my parents came inside, became hostile, shut his laptop abruptly, and escalated the situation aggressively. He told us he is commission based for pay, that it wasn't worth it staying late past 6:30pm to help us. He got in my personal space, raised his voice, pointed his finger in my face, and told us to leave -- even though we had an appointment and had done nothing wrong. He was the one who offered to help and then refused. During this exchange, he told another employee, who is black, to "come get your people." We are Black. That statement was shocking, hurtful, and felt racially charged. Without any threats being made by us, the employee called the police and claimed he was "scared for his life." When officers arrived, they did not review store footage or investigate what occurred. Management instructed police to trespass all of us, including my mother, who had not spoken or been involved at all. We were removed from the store and told we are never allowed to return. What was supposed to be a simple visit to switch service providers turned into a humiliating and traumatic experience -- especially for my mother, who has health issues and was deeply affected by the stress of the situation. I am sharing this because no one deserves to be treated this way while simply trying to do business. We are now pursuing this matter through the appropriate corporate and legal channels. If you are a person of color or someone who expects professionalism and respect, please be aware and make informed choices about where you spend your money.

Screen replacement fast. Had my screen replaced several times, had to wait an hour at the most each…read moretime.

I think my first time using this location will be my only time. I was on the hunt recently to…read moreupgrade the rechargeable batteries in some karaoke mics. Figured the *battery specialty store* would be my ticket to happier singing! Here's how it all went. First visit: I'm waiting my turn in line listening to a disgruntled customer in front of me explain his situation before leaving in apparent frustration. When it came to my turn I was asked to return when a different employee who had better knowledge of my particular batteries. Okay, I suppose that happens. No big deal. First return visit: I'm waiting my turn in line listening to a different disgruntled customer plead her case before leaving in apparent frustration. (I'm thinking, "That's odd--why do folks here seem to be so unhappy?") When I reached the counter I showed the current mic batteries to the service agent so that the proper batteries could be found. I was told the upgrades I needed could be ordered, and they'd arrive by Friday. So, I ordered the batteries and headed home with wonderful anticipation. My Friday visit: I return to pick up the batteries only to find that the wrong variety had been ordered. Oof. I gave up and sought help elsewhere. C'mon, gang. You're the battery specialists. I know you've got a better one in you.

I have used Verizon in the past and was happy with the service. I have been going to the Verizon…read morestore in town to help friends to get their phone issues and other contract related changes done and the wait time is so long even if you have an appointment which we did. The staff there is not all fully trained or not very knowledgeable because we had to have several different people help us with the same issue.

The manager is extremely rude. It was quite sad to see such unprofessionalism from a person in…read morecharge. Her role might want to be reconsidered.

Ask for Adam and you will get customer service the way it's meant to be! He helped my family and I…read moreand even through some temporary problems with system he made it an amazing experience. Thanks Adam for such a great customer experience!

Thank you Rosie at the west shore store in Holland Mi 49424 She was a ray of sunshine on a Saturday…read moreafternoon. She was very knowledgeable about how things are in the store and cell phone offers and was impressed she was bilingual I noticed and could do multitasking very well . She would get 10 stars from me . She even put up with rude customers and handle them in a very professional and nice way thank you so much, Rosie. From the Hilfiger - Williams

Been here a few times and they do an excellent job. Only place I'll take my phone to. Thank you!…read more -Jannysnipe

I truly appreciated the support I received; they made sure to get me in as quickly as possible and…read moreeven offered snacks and drinks. That level of care and attention genuinely felt like 5-star service to me!