Got my phone fixed January 29 from liquid detected paid 160 dollars to get it fixed a month later…read moreliquid is still detected. Do not go here called them and I have to pay another 160 to get it fixed again no warranty for it not being fixed right the first time.

Made an appointment in advance. Phone was examined, they discovered a broken pin inside the…read morecharger port, removed it and there was no charge. Cannot ask for more thant that!! Thank you, icare!

Their service was outstanding had no wait time. The people were very nice inside. Amazing…read moreselection. And value was so cheep cant beat in town

I went into the store today with a shattered old phone and a general idea of the price range in…read morewhich I needed a new one. The young gal at the counter was immediately super engaging and never pushed me for anything I didn't need or couldn't afford. I'm sorry I can't remember her name but she made a great impression, and when she did need to leave and transfer me to another co-worker, Ivan, they worked together smoothly to make sure I still had what I needed. Ivan worked very patiently to get all of my info transferred even though the system bumped us out several times. I just got a really good impression of both of them, and will definitely stop in again. Thanks!

On Saturday 01/10 around 6:00 PM, my family and I went to the AT&T store on W Shore Ave in Holland,…read moreMI. We had a 6:30 PM appointment and arrived early. We were told there would be a wait, which we understood. While waiting, one employee (not assisting any customers at the time) made multiple unprofessional comments, including remarks about customers who did not speak English and were using a translation app. That alone was uncomfortable and unnecessary. After initially offering to help us, the same employee suddenly refused once my parents came inside, became hostile, shut his laptop abruptly, and escalated the situation aggressively. He told us he is commission based for pay, that it wasn't worth it staying late past 6:30pm to help us. He got in my personal space, raised his voice, pointed his finger in my face, and told us to leave -- even though we had an appointment and had done nothing wrong. He was the one who offered to help and then refused. During this exchange, he told another employee, who is black, to "come get your people." We are Black. That statement was shocking, hurtful, and felt racially charged. Without any threats being made by us, the employee called the police and claimed he was "scared for his life." When officers arrived, they did not review store footage or investigate what occurred. Management instructed police to trespass all of us, including my mother, who had not spoken or been involved at all. We were removed from the store and told we are never allowed to return. What was supposed to be a simple visit to switch service providers turned into a humiliating and traumatic experience -- especially for my mother, who has health issues and was deeply affected by the stress of the situation. I am sharing this because no one deserves to be treated this way while simply trying to do business. We are now pursuing this matter through the appropriate corporate and legal channels. If you are a person of color or someone who expects professionalism and respect, please be aware and make informed choices about where you spend your money.

Staff is friendly and always greer you when you walk in…read more I was disappointed to find that when you order a new phone in the store, they add on "Next" upgrade and phone insurance without asking. I suggest asking what additional plan benefits are being charged before you leave. They were able to stop the future charges when asked.

Briefly described the battery I needed and they without looking it up knew what I needed. Amazing…read moreservice.

Screen replacement fast. Had my screen replaced several times, had to wait an hour at the most each…read moretime.

The manager is extremely rude. It was quite sad to see such unprofessionalism from a person in…read morecharge. Her role might want to be reconsidered.

I have used Verizon in the past and was happy with the service. I have been going to the Verizon…read morestore in town to help friends to get their phone issues and other contract related changes done and the wait time is so long even if you have an appointment which we did. The staff there is not all fully trained or not very knowledgeable because we had to have several different people help us with the same issue.

Thank you Rosie at the west shore store in Holland Mi 49424 She was a ray of sunshine on a Saturday…read moreafternoon. She was very knowledgeable about how things are in the store and cell phone offers and was impressed she was bilingual I noticed and could do multitasking very well . She would get 10 stars from me . She even put up with rude customers and handle them in a very professional and nice way thank you so much, Rosie. From the Hilfiger - Williams

Let me start my review by saying that I worked in wireless before I was a nurse. I would NEVER make…read morea comment about my patrons ability to pay for a phone. I would never ask them how much they still owe on their phone. I don't owe anything because I paid cash. That's what the gentleman with the two black eyes did to me tonight which might prompt me to bring my husband's business plan to a new carrier. Their only saving grace is the fact that T-Mobile works best internationally. 8 phone lines. We once had 14. We may again at some point but I'm urging my husband to switch. Hello, my name is Amy and I buy a new flagship phone once or twice a year. The level of audacity and the straight mansplaining to me about the differences between iPhone and Android when I visited the store by the guy with the two black eyes was ridiculous. I had to say "I know dude" like multiple times until I just had to leave without buying ANYTHING, never to return to this location again. Any time we need to add a line. Any time we need to add a smartwatch or tablet. Any time I need to buy an accessory. Consider this a HUGE missed opportunity.

I truly appreciated the support I received; they made sure to get me in as quickly as possible and…read moreeven offered snacks and drinks. That level of care and attention genuinely felt like 5-star service to me!

My grandson and I walked in with his broken iPhone and they had it fixed in 45 minutes. Price was…read morereasonable and less than the competition.

Great customer service and pricing on repairs. I was about to buy a new $500+ tv when my 5 year old…read moreTV broke, but Freedom tech was able to repair it for $100. They also sell used TV's, phones, computers, and more.

I brought my laptop in to have the charging port repaired/replaced. The computer appeared to be…read moreworking, but it wasn't charging. I brought it back because of his warranty on his work. When he determined that he couldn't repair it, he gave me a 100% refund of what I paid for the repair. I was very surprised and happy.