If I could give negative 10 I would. I was lied to on several things and they refused to help when…read moreI tried to get help the 3rd time after they screwed things up. I spent over 6 hours trying to get things to work correctly. DON'T ever come here if you want good customer service and things done right and completed on the first trip. Will never go back to this location.

under no circumstance should anybody use this store. Rated 5 stars in how to ruin your account. And…read morethey changed my phone number.

I switched carriers away from CC. Glad I did because CC canceled my account without telling me it…read morewas LOCKED. So my eSim is not confirmed. Hours later, I haven't had cell service from either carriers. Meaning I have NO PHONE OR TEXT messaging!!! COnsumer Cellular is responsible for unlocking. So I can't get into my bank account to pay a bill tonight nor apply for a new job that closes at midnight tonight because they are set up for "Authentification method" to my phone. They said they escalated it to a supervisor which can take 72 hours!!! NO PHONE FOR 72hrs!!! Imagine that? Can't call my 90 yr old mother! Can't connect with friends over our weekend plans! The list goes on.

Zac, did a great job in helping me with my new Consumer Cellular service. He was very…read moreprofessional, patient, informative and kind, great service. I recommend Zac for an award for service and excellence, recommend a raise, he is a great assist to the company.

Absolutely horrible connection here in the Phoenix area. My connection here went from 5 G to LTE to…read moreSOS . Lost connection continuously. I called T Mobile and found out why. The technical center of T Mobile told me this area ( Phoenix Valley) is a challenging area. Which means they cannot provide connectivity at a continuous rate. They have 3 towers and one tower has been down for 3 months I found out from a T Mobile Tech. I can't believe the TV add for T Mobile, best connection of anyone " That Is A Out Right Lie" . If you are looking for a reliable carrier Don't get T Mobile.

Goodbye to ATT after 20 years of service! This store has reverted to Shady business practices to…read morelock you into an overpriced account and phone line. Quoted $55 a month by their store sales staff, only to charge $147 once the bill comes in. The billing department will not help to correct the issue either sending you back to the store and in circles. Save yourself the headache and go to T-MOBILE. The price your quoted is correct and honest!

Octavio helped us thru the process of purchasing & updating two phones & a tablet!…read moreDuring the entire process, we never felt rushed. He answered all our questions courteously & displayed a most pleasant attitude. My family & I live in Prescott & the drive to Surprise was worth the drive. We highly recommend his services & would use him again in the future. Joe K.

Do not trust the ATT sales staff at the stores. They will lie to get you into a contract and sell…read moreyou a phone saying that it is free with absorbent fees and charges you will not be able to afford. I gave one star because zero is not an option.

Absolutly love the service here! Switched from Verizon to cricket they made it super easy, it did…read morenot cost much, and I got an amazing Bluetooth speaker called the boombot, which can get pretty loud bet the best feature of it is that it can hook to any peicr of clothing or a belt so while I'm working alone outside I have some music! Great service and a great experience unfortunately I do not know who helped me but I went in 02/12/17 somewhere later towards closing they both did an amazing job!!! Keep it up!!$$

This store deserves a negative star after my experience! I've never written a review on Yelp but…read moretoday's experience was really disturbing. I called the store after getting nowhere with customer service because of broken English and thought that I'd reach out to vendors in my new state and neighborhood for assistance. Before I could even ask a question I was spoken over twice that they couldn't help me with ANYTHING unless I came into the store. I tried to ask a question and without even hearing me out let me know their store was waaay to busy for a phone question. Left wondering why they have a business phone in the first place, after being hung up on I tried to call back and received voice mail. Doesn't costumer service extend to ALL areas?? Are they THAT busy to not even allow me to ask any questions at all? Maybe go to a less busy store or at least one that has the common decency to treat a customer with some respect!! Wow. SMH

I had a flat screen TV that no longer worked. A young man there was very helpful and took the TV…read moreout of my car so it could be properly disposed of and wish me a good day. I didn't buy anything or had any serviced. I just wish I knew the gentleman's name to thank him. If I have any problems with my phone or computer, I surely will take my business to them.

Extremely Disappointing Experience -- Poor Repairs and Even Worse Customer Service…read moreI would strongly recommend looking elsewhere if you're considering using this location for a repair. My laptop was taken in for repair, and the technician installed or ordered the wrong part. I specifically made it clear that I did not want to be held responsible for any damage to a part that was incorrect, especially since the part technically belongs to the company and is not something I want or need. For two weeks, I went without my laptop while they waited for a part to arrive. During that entire time, no one ever called me to provide a meaningful follow-up or update. I ultimately had to reach out to the company myself. When I spoke with Stan, instead of taking responsibility for what went wrong, he repeatedly told me that the situation was my fault because I left the laptop there for two weeks. That completely ignores the root cause: if the technician had ordered or installed the correct part in the first place, none of this would have happened. I was also told that I could simply come pick up the laptop and use it whenever I wanted. Yet somehow I was still being blamed for not having a working laptop for two weeks. That logic is unacceptable. Stan also told me he could not issue a refund or start the correct repair that day. What he could do, apparently, was begin the reversal of the existing repair so that I could pursue a refund. That raises an obvious question: if he has the ability to reverse the repair, why can't he address the actual problem and make the situation right? The customer service during the call was just as disappointing as the repair itself. Stan repeatedly talked over me, insisted that I was wrong, and continued trying to place the blame on me rather than acknowledging the company's role in creating the situation. Mistakes can happen. What matters is how a company takes responsibility and resolves them. In this case, I saw neither accountability nor a genuine effort to make things right. If you're looking for a repair shop, I would seriously recommend taking your business somewhere else. Based on my experience, the staff are not on the same page, communication is poor, the repair was mishandled, and customer service appears to be the last priority.

Contacted Stephen G. of Vista Tronics my son's PS4 was having some issues after dropping it the…read moreHDMI port was cracked and the fan was making noise. Stephen has a home based business offering electronics repair. I dropped off the unit with my information we responded by text said he averages 2-3 days on repairs. I was very happy with the cost and ease of service I would recommend them highly.

Very Nice and professional service. Fairly priced and i would recommend for console repairs!!read more

Arnie and Stephanie were great, gave great customer service…read more Was having an issue with my Apple phone Attachments were not sending Arnie did everything possible and found it was issue with AOL provider. Would work with them again for their patience and doing all that was possible to resolve my issue. Very thankful!!!

August 6, 2026 - Around 6:00 PM…read more The manager at this Verizon store should not be managing people. Zero customer service, rude attitude, and completely unprofessional. Instead of helping, he made a simple phone replacement into a huge issue and acted like I didn't belong there. Funny how my dad was told one thing, but I was treated completely differently. If this is the standard for Verizon management, it's embarrassing.

Dominic was so helpful, patient and friendly. He fixed my screen within an hour. Even helped me…read morewith a new screen protector without any bubbles. Thank you for your help. Everyone we met was really friendly. Thank you Sarah Sanmarco

A friendly and convenient place to visit for batteries. Instant gratification if you need something…read moreright away. Such a selection. Excellent customer service. I also like to drop off all used batteries to dispose of them responsibly.

We visited the Geek Squad at this location this morning to ask for help with my laptop. The young…read moreman who helped us was excellent. He was patient, efficient, informative, and though there were several people waiting, attentive. A wonderful experience.

Walked in and saw 3 associates all standing in the middle of the store gossiping. Still kept…read morelooking, clearly not finding what I was looking for, you'd think one of them would have offered to help, but no. I finally went up to one of them, name tag said "Zoey", and asked where the item was I was looking for was located. Zoey could not have looked more annoyed that I dare interrupt her day! She pulled off her her phone, looked for a half second, then pointed and says, if we have it would be over there somewhere. In the entire 2 minute interaction, not a have a good day, thank you, hello?!? I walked over to "somewhere over there" and of course they didn't carry the item. Why even send me "somewhere over there" in the first place?! One associate was "somewhere over there" and I guess I distracted him from his cell phone he was on and he also simply pointed. I found two other items on the way out I would have purchased had the service not been so painfully awful, instead, I'm at Walmart! Do better, train your staff on basic customer service please. Happy to speak to any Best Buy staff if they review these reviews (most are bad)