If I could give negative 10 I would. I was lied to on several things and they refused to help when…read moreI tried to get help the 3rd time after they screwed things up. I spent over 6 hours trying to get things to work correctly. DON'T ever come here if you want good customer service and things done right and completed on the first trip. Will never go back to this location.

under no circumstance should anybody use this store. Rated 5 stars in how to ruin your account. And…read morethey changed my phone number.

Absolutely horrible connection here in the Phoenix area. My connection here went from 5 G to LTE to…read moreSOS . Lost connection continuously. I called T Mobile and found out why. The technical center of T Mobile told me this area ( Phoenix Valley) is a challenging area. Which means they cannot provide connectivity at a continuous rate. They have 3 towers and one tower has been down for 3 months I found out from a T Mobile Tech. I can't believe the TV add for T Mobile, best connection of anyone " That Is A Out Right Lie" . If you are looking for a reliable carrier Don't get T Mobile.

Worst experience in my entire life as a customer, says a lot considering I'm from Arkansas…read moreoriginally. I do not recommend. VERIZON and ATT offer good good money for a swap. My phone bill will now be a $180 cheaper for all of the same devices on a new service.

Michael fixed my voicemail issue in less than 5 minutes. He is an awesome guy. Ask for him if you…read moreneed assistance.

I was instructed by AT&T to return a product to store and made the "appointment" as I have several…read moreaccounts. I was early for appointment, only name on the wait cue, and the 2 workers chose other walk-ins ahead of me. I ultimately was only one with "appointment" and was helped (poorly) last. Seems I was not supposed to take the return to the store, and they printed me a ship label and sent me on my way to a UPS Store. I returned the item, it was tracked as returned/received in Texas and I am still being billed 5 months later. Several documented online and 1-800 calls for help, with each promising to fix - telling me to wait 2 billing cycles etc. and still not fixed. Over $600 in charges zapped from my checking account. Also challenges getting the robot on 1-800 number to not disconnect. Last 2 hour online session seemed promising until transferred. Zero promised credits received for the inconveniences. WHY do they make it so difficult to be a loyal customer? At this point, I want to discontinue all my products once the billing nightmare can be resolved.

Absolutly love the service here! Switched from Verizon to cricket they made it super easy, it did…read morenot cost much, and I got an amazing Bluetooth speaker called the boombot, which can get pretty loud bet the best feature of it is that it can hook to any peicr of clothing or a belt so while I'm working alone outside I have some music! Great service and a great experience unfortunately I do not know who helped me but I went in 02/12/17 somewhere later towards closing they both did an amazing job!!! Keep it up!!$$

This store deserves a negative star after my experience! I've never written a review on Yelp but…read moretoday's experience was really disturbing. I called the store after getting nowhere with customer service because of broken English and thought that I'd reach out to vendors in my new state and neighborhood for assistance. Before I could even ask a question I was spoken over twice that they couldn't help me with ANYTHING unless I came into the store. I tried to ask a question and without even hearing me out let me know their store was waaay to busy for a phone question. Left wondering why they have a business phone in the first place, after being hung up on I tried to call back and received voice mail. Doesn't costumer service extend to ALL areas?? Are they THAT busy to not even allow me to ask any questions at all? Maybe go to a less busy store or at least one that has the common decency to treat a customer with some respect!! Wow. SMH

I had a flat screen TV that no longer worked. A young man there was very helpful and took the TV…read moreout of my car so it could be properly disposed of and wish me a good day. I didn't buy anything or had any serviced. I just wish I knew the gentleman's name to thank him. If I have any problems with my phone or computer, I surely will take my business to them.

It simply doesn't make since that you are able to make an appointment to get a back camera lens…read morereplaced on an IPhone 13 Pro max, just to be told that they don't have the lens in stock when you arrive. Also, I received more than three notifications via text, email and a phone call stating that my appointment was confirmed. When I arrived to this Surprise location, the rep informed me that the appointment didn't even exist. When you call customers to confirm their appointment, maybe you should check to make sure you have the product they need in stock. If you have the time to call customers, then you have the time to check your inventory. Just a suggestion for the future. You have a systems failure. Please don't waste people's time.

Contacted Stephen G. of Vista Tronics my son's PS4 was having some issues after dropping it the…read moreHDMI port was cracked and the fan was making noise. Stephen has a home based business offering electronics repair. I dropped off the unit with my information we responded by text said he averages 2-3 days on repairs. I was very happy with the cost and ease of service I would recommend them highly.

Fixed my ps5 hdmi port in no time! Fair price and excellent communication!…read more Say no to the overpriced ubreak- they commonly destroy systems doing simple fixes!!

I had a return that I had spoken with customer service about returning and when I came to drop it…read moreoff the associate in store appeared helpful at first then said she couldn't help me, didn't offer any Verizon solutions just asked that I figure out going to return it to UPS on my own time and was dumb enough to suggest taking time off work to do so. What an asinine suggestion when I was shipped a faulty product replacement that didn't work, what if the products the company sent out just worked? That would be a much better solution. I called again and the service associate tried talking to the same rep in store and the rep just was telling her no she could not help she wouldn't even let the phone rep speak. If you hate your job get a new one. The rep on that phone apologized for the rep in store after trying to speak with her. Luckily the phone rep was still able to resolve.

Matt was amazing after the horrible experience I had at 13732 W Bell Rd, Unit 14, Surprise, AZ…read more 85374. I would go back and get help from Matt again. Very helpful, knowledgeable and didn't stop helping until all my issues were addressed and fixed.

Worst customer experience of my life. Called customer service to get my problem solved. They told…read moreme to go to the store. At the store on Litchfield &Bell in AZ, I'm explaining my problem to the sales rep who is texting the entire time. I called her out and she refused to help walking towards the end of the store. She would not give me her name or her boss' name either. I called customer service again... cycle of bad service!

I went into the store on March 24th regarding an issue with my phone. The manager was there and he…read morerefused to help me and was rude to me. This was the second time this has happened. After he refused to help me he did say "have a good day" and went to the back out of sight and then I left. The first time this happened was about 5 to 6 months ago. In his mind, I just need a new phone and that's it but I actually do not need a new phone. Last year I went in on a different day and the employee helped me out and took care of the problem. This most recent time after the manager refused to provide customer service to me I took the phone to another Cricket location and I got excellent customer service and she also took care of the issue. The manager at this store claimed that I come in there every week but that is not true, not even close. I average coming there once every 2 to 3 months. Although the manager would say that I need a new phone over and over again because he thinks that I have very little space left, I actually have over 50% available space on my phone. After all this happened I contacted one of the main locations in Phoenix on March 27th. I informed the manager there about the situation and asked her to pass on the message to the owner of the store and/or corporate. I received a call from corporate on April 2nd and had a good conversation with her explaining what happened. My understanding was that the owner from this store would be calling me to discuss the situation but he has not done so. I work retail myself and if I refused to provide customer service to a customer I would no longer be there. Everyone else at Cricket has been great and very helpful. I will be going to a different location in the future if I need assistance.

I my wife had been told that our car battery needed to be replaced. The shop she was at gave her a…read moreprice that seemed rather high. I called Batteries Plus and verified that they had a battery for my car. They checked the battery and replaced it for a much lower price than the mechanic shop.

Dominic was so helpful, patient and friendly. He fixed my screen within an hour. Even helped me…read morewith a new screen protector without any bubbles. Thank you for your help. Everyone we met was really friendly. Thank you Sarah Sanmarco

I visited this T-Mobile store to upgrade my phone, expecting in-person assistance. I was told that…read moreupgrades must be completed through the mobile app. While the representative was courteous and apologized for the inconvenience, there was no effort made to guide me through the process or demonstrate how to use the app. If customers are required to handle everything digitally, it would be helpful for in-store staff to at least provide hands-on support when someone takes the time to come in. Otherwise, it leaves you wondering what role the physical store serves. I hope management considers empowering their team to offer more direct assistance, as strong customer service is what sets great companies apart.

This store is horrible and does not care or have empathy to clients. T-Mobile raised prices on…read moreolder plans that were promised to never increase ( note T-Mobile lies and is ok with it) . As a result I moved three lines to Verizon and need to return a home booster device to the T-Mobile store. T-Mobile states to return it to any T-Mobile location but this store refuses to help or accept the box back If you want a store that refuses to help clients and follow corporate guidelines - this is the perfect store for you. A store that the manager wants clients to pay extra fees and does not want to help