K c cellular West islip…read moreGreat Service Great prices Great people It was a great experience from beginning to end

Awful awful service. The store took an order then could not fulfill and then was very disgusting…read moreand dismissive to the customer. With all the verizon stores on long island why go to this super rude and unhelpful store. stay away for this trash store.

Unfortunately, all that the representatives seem to care about here is the sale - not the customer…read more I came here to upgrade my phone and did not have the best experience. The two men who assisted me seemed very helpful at first but took over two hours to update our phones due to an "update". When we came back, they said found a great deal and could save me $10 per month by adding trackers on. Long story short, after speaking with a t-mobile rep through text, I found out that the only "deal" there was was getting $5 off the $10 per month trackers. I went back to the store to ask for clarification and to possible return the trackers. The representative was not helpful at all. Even after speaking with his manager over the phone, he was still not able to explain how having these trackers would save me money. They were claiming my bill would be less money and if I took them off, it would go up in price, which the rep who I chatted with while in store confirmed that is not sure and she was not sure where they got that information from. I had to ask several times in a row for the trackers to be returned and he kept offering that the manager could call me when I was no longer interested after the conversation I had with the rep while waiting over an HOUR in the store. I will not be coming back here and hope to find a better experience at another t-mobile.

They are absolutely liars in this store...DO NOT GO TO THIS STORE...they promised us a price and a…read morediscount...they strung us along for months saying oh next month the price will be adjusted...then they admitted they screwed up but it was too late to fix...they tried switching g us to an over 55 plan to get us a discount but we are not over 55 so obviously we lost that discount

Went into this store on the Friday that the new iPhone was released and was very excited to hear…read morethat they had phones in stock. Smooth transaction. Three days later, my Verizon bill came in my email and I was very surprised to see how expensive it was. Upon further review, the representative added a $17/month fee for insurance on my new phone without mentioning it to me. I never get insurance through my cell phone provider, I always do it through Apple, so had he mentioned it I would have declined. I was able to get it removed, but I'm now responsible for the fee this month and have to hope Verizon remembers to give me a credit on next months bill. Overall, I'm extremely disappointed with my experience and will never go back to this store.

Always busy but best customer service and they move through the line quickly. You can't beat the…read moreprices and deals, not to mention the friendly service.

What an amazing experience! Thank you for helping me upgrade my Iphone 12 Pro to an Iphone 17 Pro…read more Everyone here treats us like we are family. We can't thank you enough for a great experience and such kindness. The phone and service works great to Casey and his team. Thank you so so much. We appreciate you all and will never recommend anyone to buy a phone anywhere else.

My brother-law had highly suggested R & K several years ago and have been coming here for my phone,…read moremy wife's and 2 daughters ever since. They always go above and beyond and are always available to help you with any issues. This past week I had accidently dropped my phone and the glass had crack so bad it was hard to read the screen. I knew my phone would be available for an upgrade in few months and was going to wait but this had prompted to upgrade sooner. I arrived on Saturday morning and was greeted immediately by Wade. He was very patient, courteous and efficient. He explained all my options and suggested the best course of action for me and kept me updated with each step of backing up my old phone, the purchases process and setting up my new IPhone 7 Plus and told me about all the new features. By the time I was done I had a new IPhone 7 Plus with all my data and apps just like my old one with a vey fair price for all I received, phone, tempered glass, case and car charger. Ever since I have been coming here the owners Raj and Karan always come out say hello and give you a warm welcome. No wonder they have been consistently growing their business, now in many other locations and I will continue to give them my business.

I called and spoke with the owner Peter about an upgrade, he had told me that with an upgrade the…read moreiPhone 5S would be $400. I informed him that at Apple I saw it's $99, he said he "can't help me and that's not true. The cheapest I'd be able to find it with an upgrade is $400" he tried ripping me off. When I questioned his motives he hung up on me. Will go sign up somewhere else. I do not recommend using him.

This place is horrible, do not go here! A shame this business is in such a nice area of other…read morefriendly business owners. They are scam artists, sleazy salespeople ripping off young mothers with children, you should be ashamed. When people have insurance, they don't need to pay 800 for a new iPhone 7 they do not want. Thank God we called the real A T&T and got the real story. A new phone was delivered the very next day, maybe this store wouldn't be completely empty if they weren't always looking for a hand out. Advice call A T & T first. And they even had the nerve to charge 25 dollars for just setting up a phone

Fusion Wireless's Manager Mike, was helpful in the beginning…read moreand then when we had an issue, he did not even want to help us. We called numerous times, no call back after leaving numerous messages and spoke to another rep there asking for Mike to please call us back. The first bill was about where we wanted to be. The next bill was like double the amount. He told us about discounts that we never received. He just wanted our money for a new account. Very disappointing. Would never recommend him or the service. Switched to another cell Carrier who care about their customers. Very disappointed. Whatever you do I would not recommend this store :(

Called not too long to see prices of a repair for a galaxy s3 was told I will get a call back…read more Never did...called the next day an spoke to Jennifer she took down my name an number an said she will call Me back... An guess what, still no call back.. If you work at a cell phone repair place we customers expect you to know the prices of phones that are worked with everyday.. Even I didn't do those kinds of mistakes while working for a cell phone repair place.. Just saying that maybe some one needs to train the customer service/sales employees how to do run things properly.

Jahmez was extremely helpful and was so patient answering all my questions. He was pleasant and…read moreprofessional and I would most definitely come back to receive his service again. Laura was also extremely helpful and kind. You have very professional and attentive customer representatives at your store. Keep up the great work!!

Both the manager and customer representatives were extremely helpful, patient, and welcoming…read more Pleasant to say the least. I was able to walk out with a good deal for a few items! Not to mention the store was very neat and organized. Satisfied I am, thank you :)

Cool staff and quick service. Most of the time I order online and pick up. They are cool and let me…read moretoy poodle come.

Raul was so helpful with upgrading my phone and phone plan! very personable and knowledgeable…read more friendly and wants to get you the best deal