I have been to this location several times and each time have been met with stellar customer…read moreservice from courteous and knowledgeable staff. I would like to specifically mention several of them in hopes they receive some recognition: Kashir, Deepak, and Kabir. This store has top notch people passionate about technology and happy to help working there and it's greatly appreciated.

This is by far the best Verizon store in Queens/Long Island area. I have been getting all my…read morewireless needs at this location for over 7 years now and have always received excellent customer service. I highly recommend everyone to shop at this location and come see Manny. He does his best to solve the problems and offer the best solutions.

I needed to transfer my number from a different carrier to Boost Mobile. They were very helpful and…read morepatient. They made the process seamless. I am saving money with Boost Mobile.

Tried to return 2 brand new devices in-store and they told me I couldn't do so. They made me call…read morecustomer support and ship the phones, which I did after following their instructions, but I haven't received the full refund in over a month. They gave me half of the refund which confirms they received my return order, but I've called them over 5 times in the past 3 weeks to continue asking where my refund is and they always put me on hold and tell me to just wait for the refund. Absolutely unacceptable and horrible experience, wouldn't recommend using boost mobile to my worst enemy, no cap.

I would definitely recommend! The owner is very friendly and helpful. He understands any problems I…read morehave with my devices and always gets the job done right! I've been coming to this place for 5-6 years and I'm always happy coming here!

I brought my iphone here for a screen repair and a broken home button. Not only were my screen and…read morehome button repaired, but the repairs were done for me while I waited. Not only was the work done quickly and correctly, but I was treated professionally and given a fair price. Earlier in the day a different cell phone repair store tried to charge me significantly more and pressure me into an additional repair I did not need. I will certainly be returning to V&V wireless in the future for my cell phone repair needs.

I'm not sure about the previous 1 Star review and complaints on this store. Saba was more than…read morecourteous, professional and thorough when she activated another line on my account. She inquired from the company a better price from what I was currently paying and explained every step on this process. Thank you Saba for making this a smooth transaction.

Prices are too high and bad customer service Went there to…read morerepair my iPhones battery.. Started having the same battery issue, went back to them and they took another day to replace the battery , the third time my phone just shut of on me and never turned on... was really mad this time...went back tried talking to their owner, he started making excuses... saying my phone is old and you should get a new phone (trying to make money) , buh the fact was they had fake batteries cheap quality batteries for which they charged me 90$ for a iPhone 6... Went to Apple got a new battery repaired in 29$ Ripping off people... Worst experience Seriously regret going to them

** Exceptional Experience at T-Mobile! Above & Beyond Service! **…read more I recently visited the T-Mobile store, and I am absolutely *blown away* by the incredible service and unbeatable deals they offered! Not only did they set up **two new lines** for us, but they also hooked us up with **two FREE premium phones**--an **Apple iPhone** *and* a **Samsung Galaxy**--plus a **FREE Apple Watch** *and* a **FREE Samsung Galaxy Watch**! The staff went **above and beyond** to make sure we got the best possible plan, patiently explaining every detail and even throwing in extras we didn't expect. Their knowledge, professionalism, and genuine enthusiasm made the whole process seamless and exciting. If you're looking for a wireless provider that *delivers real value* and treats customers like VIPs, **T-Mobile is the place to go**. Huge thanks to the team for making our upgrade feel like winning the tech lottery! **10/10 recommend!** **#TMobileRocks #CustomerForLife**

This was the WORST experience i have had ever..The person behind the counter Her name is NICOLE…read more was very rude to me did refuse to sell me the phone i wanted, and tried to force me to add another line which i didn't need the manager walked away and hid her office and did not come out...That person Nicole should be fired. she actually told me to buy my phone somewhere else what a disgrace warning to all go to another store my rating is -100

Fantastic service. Ask for Zaira. She was a joy. Incredibly helpful and skillful!!read more

What can I say, this T-Mobile location just reinforces why I am a T-Mobile Subscriber for over 14…read moreyears, it's the customer service! Big Big Big shouts to Christal and in a close second place, the manager of this store, they were phenomenal. I came in with not such an easy asks, which included moving my prepaid number to my postpaid account and postpaid to prepaid, I had a locked e-mail address in the system and some other things that needed tending to. Christal spent the time with me and was calm, cool, collective and super sweet, kind and helpful every step of the way. I am so grateful for Christal, her manager, T-Mobile overall for providing stellar customer service. T-mobile overall is a company all brands should aspire to be like because they provide a great service at a very reasonable price and along with that comes excellent customer service in person and over the phone. If you are in the Queens or Long Island area visit this location too for your next phone, they are EXCELLENT. One more quick story, one of the staff members was about to run out quickly for lunch and saw a customer walk in. He stopped his lunch plans to help out this gentleman. I mean c'mon you don't hear of people doing things as wonderful as that, these days anymore. It just shows how incredible this T-Mobile branch is! Folks just stop with Verizon and AT&T and come on over to T-Mobile, you will thank me (I'm a customer who just loves everything about the service and cannot stop raving!!). Visit Christal or any of the amazing people who work at the Great Neck Road T-Mobile Location and tell 'em that I sent you!

Opened a new phone and ended up with an iPad with cellular as well! This store takes customer…read moreservice to the next level. They truly help you out and get you exactly what you need. Thank you guys for your help! Will be back for all my cellular needs!

What a ROCKSTAR Mo (Mohammed) is. After receiving my iPhone 14 pro max 1T after my order was…read morecancelled WITHOUT my permission. Keep in mind I had waited a little over 2 weeks for it. Was to receive it no later then Dec 30 2022. Call a few days later only to find out someone in customer service cancelled my order on Dec 29 2022. Spoke to Mac in business center who guaranteed me overnight shipping. Never received it. 2 days later I called again. Lady said overnight shipping. I got my phone 3 days later. I finally got my iPhone and Mo was amazing in setting it up for me. Couple days "msg failure". Came back to the Verizon store and was told by Frank that the towers may be down and some customers are having the same issues. Ok. No worries. Frank was pleasant and friendly. Will came back in a couple days. 3 days later same issues. Mo was there again. Yeah. He called Verizon business center to make sure everything got resolved. The lady wasn't polite at all. Thanks to Mo he made sure I didn't leave without the issues getting resolved. Over an hour later. Problem fixed. Basically Verizon business center was original set up my iPhone in all the wrong ways. THANK YOU MO. You are amazing.

My 12-year-old computer would not turn on so uBreakiFix was recommended to me by a friend. Since…read morethey were local to me I brought my computer there to repair. They diagnosted it to be a bad mother board and processor. I told them to go ahead with the repair. They ordered the parts, and it was a couple of weeks, and the parts never came so Asad had some time, and he repaired the motherboard by replacing some components which he tested to be bad. Identifing and replacing components is a difficult task, I know because I have been in IT most of my career. So kudos to Asad. He was very patient and never gave up on my repair and a pleasure to deal with. I would highly recommend uBreakiFix for all repairs. Now I know where to bring my devices if needed.

Great guys here, highly recommended. Was having trouble with my dad's older phone, they were very…read morepatient and helpful.

The service was AMAZING by Kenneth at my home in Garden City Park…read more Not only did he come early he was very informative every step of the way. Being that I'm getting the latest devices coming within 3-5 business days he explained to me all the pros on the newer device. Politeness and all smiles. Service like this needs to be recognized by the management department and should be rewarded for he made me feel at ease and was very patient. All work finished in less than an hour. Absolutely an amazing job. Thank you very much Kenneth. Your services are greatly appreciated. Stay safe.

My husband and I had the pleasure of meeting and working with Ameet at this Verizon retail store…read more HAD THE BEST EXPERIENCE. Ameet is the ultimate professional. She took the time to explain everything with such patience..........She should be commended and noticed for her professionalism and warmth........Will definitely return for any other phone needs......... Thank you Ameet !!!

Service and pricing was phenomenal. Agent was very helpful with my Samsung Galaxy purchase.read more

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