This verizon location is absolutely by far one of the nicest ones I've been to. It's a new store…read morethe old radio shack used to be in this spot. The owners did an awesome job with the renovations on this place. It looks great. If you need anything I highly recommend this location over any of the ones nearby. The have a very great and helpful staff. If you come here anyone can help you quickly even if you have any questions. But I would ask for Ish or the manager Dean. I'm getting to know the owner as well. If you know me you know how I like to deal with ownership as much as I can especially since I'm a business owner myself. In my opinion you just get that extra touch of service dealing with them. So needless to say I have found my new Verizon wireless store. I am looking forward to doing lots of business with these guys and also sending my friends and family here. I've been to the one in Massapequa a lot of time it just seemed to take forever there. Their is always a wait and since I'm always on the go I don't usually have 30 mins to an hour to waste. I have already recommended people here and they all love it and had great experiences. That is always good to hear when you personally recommend a location. Come and check it out for yourself!!!

The selection and value are typical for verizon prices. The service however is literally TERRIBLE!…read moreI do not recommend especially if you don't want to be assisted by a rude young women in the front who decided to say the lords name in vein.

I had a wonderful experience with mark he handled my trade in flawlessly he is very knowledgeable…read moreand pleasant to deal with I highly recommend this location

Stopped in here today to inquire about getting my iPhone camera lens repaired. The gentleman who…read moreassisted me was polite and helpful. He looked at the phone and advised that the issue was with the case - not the camera. He showed me the parts and cleaned the phone. No charge. Truth is- he could easily have scammed me and I wouldn't have known. His honesty is so refreshing - if you need a screen repair- you deserve honest and efficient service and he deserves your business.

Bad service. Guy who works here will lie to sell bad quality phones and plans. I will never return…read moreagain.

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Copiague, NY. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

I got my iPhone 8 screen fixed from here and they sold me a defective screen my screen keeps…read morejumping form app to app and has a mind of its own I wouldn't recommend going here!!!! Screen also breaks easily very cheap job they do !!!!

I like honest. My daughter cracked her iPhone screen, and…read morewent in for a fix. They took a look, (for free) and told her that it actually got water in it too so fixing the screen would be a waste of money. Thanks guys...........you could have charged for the estimate, and/or charged for a screen repair but you took the high road...........I like honest.

I went in looking to upgrade my phone not knowing really how the whole process worked. A very nice…read moreman named Bryan explained everything thoroughly and easy to understand. I was in and out of the store within 30 minutes with no confusion. If you need help with anything I recommend Bryan

Its insane for a legacy Corporation of over 100 years old!, an International Company like At&t…read more would allow their stores to bamboozle customers. My nightmare started in March 2025 when I went to this Massapequa store on Sunrise Hwy and brought 5 lines from Tmobile. The salesman and the manager promised to best my grandfather Tmobile plan of $250 after tax. Shameless salesman guaranteed their first line responder plan: for around $198 before tax, 5 free phones with unlimited data & text. Complete scam artist; turnout the phones were not free; data were not unlimited etc and my fist bill was $758, second $580, third $365. Two managers at different Att stores in Manhattan were disgusted for the deceitful treatment that I received in Massapequa because no current plan can beat what I had with Tmobile. They couldn't remedy the situation and advised me to continue reaching out to Customer Care. After 90 days of fighting, managers at Massapequa are nevrr around, same for the disgraceful salesman. Customer care was no different, even worst. This nightmare with At&t cost me for only 3 months nearly $7,000 total including 5 phones. The salesman took my 5 Tmobile phones which he was not supposed to since the plan did not require. Customer Care @ At&t can't find where the phones are since he, the salesman said he sent them to Corporate. I went back to Tmobile after 90 days, and since the Att salesman kept my tmobile phones; I had to buy 5 new phones; but the Customer care from Tmobile was unbelievable and helps me during the transfer back with discounts to compensate for the lost from At&t, since I was a Tmobile customer for over 15 years. I had to acquire an attorney for help. Unbelievable.

Earlier this week, I called the Massapequa location to inquire about their Black Friday promotions…read more I first spoke with Alexis, who was incredibly helpful over the phone and made the process much easier before I even arrived. When I came in for my appointment, I was paired with Mark S., and his customer service was truly exceptional. He was patient, informative, and genuinely invested in helping me find the best option. Not only did he secure a deal that beat all major competitors, but he also took the time to explain everything thoroughly and clearly. Although I haven't committed to services yet, I felt compelled to share my experience because it exceeded my expectations. I highly recommend visiting the Massapequa location and booking an appointment with Mark--you won't be disappointed

Sadly after sitting around and waiting for 6 customers for my turn. I went to this location 5070…read moreSunrise Hwy in massapequa. to resolve an issue with my phone being on SOS due to SIM card issue and the gentleman that helped me paid more attention to his cellphone than to the issue I was having. i had to repeat multiple times what my issue was He had me dial my phone number and follow steps to connect to a customer service using the stores phone and be walked away into the back room. there must have been a connection issue with Verizon line because the system continued to ask me to enter my phone number over and over again until if finally disconnected. I had to ask some one else to call the guy that was helping me from the. ack room. when he came out i told him what happened and after a few attempts to get me connected to a rep he finally was able to do so. I asked him to stay around because I would most likely need him again but he was still paying more attention to his text messages and walked away...surely enough the customer representative on the phone asked me questions that I wasn't able to answer and asked me to remove the SIM card something I could not do because I had nothing small enough to help me get it out. By this time I asked for someone else to help me because the person that was supposed to be helping me was in the back room hiding and probably still texting. I had a very disappointing experience at this location, there was no care for customer service. I would give zero stars if I could.

Took my Samsung Galaxy cell phone there yesterday..I dropped it had a cracked screen..it worked…read morejust kind of sad to look at as it was fairly new. I waited, he fixed it, great repair job looks new, no problems, clear screen (not cloudy as I read some replacements can be) --Very reasonable price too--very polite guy. I'll return should I have a problem with another cell phone or laptop. thanks

From the owner: Welcome to FixMaster, your ultimate destination for top-notch phone and computer repair services…read more At FixMaster, we pride ourselves on having a team of highly skilled and experienced specialists dedicated to fixing all your electronic devices with precision and expertise. Whether your phone has a cracked screen, your computer is running slow, or you're facing any other technical issue, our experts are here to provide fast and reliable solutions. With our commitment to excellence and customer satisfaction, you can trust FixMaster to deliver professional repairs that exceed your expectations every time. Experience the difference of having true experts handle your device repairs at FixMaster today!