Came to return my home internet since it's the only corporate location in the area. The kiosk…read morewasn't working and the associate said he would check me in when he was done with his customer. I was instructed to sit and wait. I patiently waited. A loud and belligerent customer came in and the associate helped her before all the others waiting. Other customers who came after me were helped while I was skipped. Never stepping foot in there again. The only sympathetic one was the security guard! Verizon customer for 15+ years!

I ordered a new phone and when i went to pick it up, i was given a previous order that was…read morecanceled. I returned to the store the next day to get the correct phone with the appropriate order number and found out that this store gave my phone to another customer. I waited till they looked all over for the phone and was then told to come back the next day so they can re-issue another phone and fix it. I finally got a phone two days later and now unable to activate it. Spent hours on the phone with verizon technical support and was told the phone they gave me was locked.

jessica did a great job breaking everything down for me. customer service was nothing short of …read more definitely recommend coming to her store.

Don't go to this location!!! I usually don't write bad reviews, but This place is horrible. I just…read morehave to let people know...I didn't even want to give them a star.I've tried to call them for a customer service prepose, but the phone line is always busy and it just cuts off. I can't get a hold of any staff there to pick up the phone. Plus, the staff is not trustworthy!!! One of them will hacks into your account, so be careful when you go there. IF, you needed to go there for any prepose. I really don't recommend y'all going there though.

$170 dollars in fees after a promise of no additional cost, and a rude, deceptive employee…read more Zach, who helped me oozed condescension. He was so rude, my 22-year-old son stopped shopping and came to act as a buffer. I got home to 4 emails saying a $10 protection plan had been ordered for my device. I didn't ask for one. He had also added two phone lines for my single iPad. When I went back to get it fixed, he was just as awful. I actually was concerned for my safety when the only other employee went in the back room. I had great service here a couple years ago. I hope the guy who helped me recently is a holiday hire. Creepy and rude is not a good combination for customer service.

I don't normally review anything other than restaurants. But I am making an exception to say that…read moreNailah at this store provided the most amazing and the best ever experience in upgrading my phone. Not sure why all the negative reviews really. She was patient, and lowered my overall costs and I ended up additional hardware (ahem. iPad with data connectivity.) she was flawless with everything, including adding my screen guard, synching, really everything.

Thank you Kyle. You are the absolute greatest example of kindness and customer service. I am…read morestaying with AT&T because of you!!! 10 stars to you and your customer service.. #TEAMKYLE

I upgraded my devices at Best Buy yesterday and was told I could return my old devices at the…read morecorporate store to complete the current offer. I verified with AT&T customer service and made an appt with this location. Cristina was very helpful and professional, but stated she couldn't accept the devices because employees were notified by management recently that if the new devices weren't purchased at this location they couldn't accept them. I requested to speak to the manager, CJ, who took over 20 minutes BEFORE coming over to assist us. He explained that a recent policy change from ATT prevents returns of devices bought online or from authorized retailers, but he could accept my husband's device as his was previously on "ATT next". He claimed he couldn't process mine due to system restrictions. After some back and forth, he eventually accepted both phones. The takeaway: Don't let a manager refuse service based on where you purchased your device. AT&T corporate office states as long as you go to a "corporate store" they will take care of your needs, even if the device is purchased from an authorized dealer. Because of CJ's refusal in the beginning, we wasted just about an hour of our time while other customers were waiting to be helped. **BEWARE OF THE RULES THE MANAGEMENT IS MAKING AT THIS STORE ON THEIR OWN THAT ARE NOT NECESSARILY FROM ATT CORPORATE OFFICE NATIONWIDE**

Chris Cellar at T-Mobile provided outstanding customer service. He took the time to carefully…read moreresearch the best plan for my parents as we transitioned them from Verizon Wireless to T-Mobile to join my family plan. Chris walked us through all the available options and made sure we understood the amazing deals and savings available. He was incredibly patient, thorough, and knowledgeable throughout the entire process. What really stood out was how kind and caring he was while helping my parents feel comfortable with the switch. He made what could have been a confusing process feel easy and stress-free. Highly recommend working with Chris if you visit this T-Mobile location!

Update on my switch to T-Mobile: I finally got my phone ported and I'm still getting used to their…read moreservice. Unfortunately, I've had to keep going back to the store for support, and that's been frustrating. The wait times are really bad--I've waited close to an hour--and there's very limited seating. On top of that, the support staff haven't been very friendly or accommodating. It seems like they simply don't have enough people to handle the volume of customers. If I didn't need to follow up with a specific person, I honestly wouldn't come back in at all. They really need to improve how they check in real time customers and any ongoing support customers after they've onboarded new customers.

I tried to cancel my credit card off my father's account, and they refused to help me. The card is…read morenot in his name. Very disappointed with their customer service. I asked for the corporate phone number, and the representative gave me the wrong number.

Do NOT buy a phone here! They will find any reason not to refund u even with a valid reason! I got…read moremy 85 yr old grandfather a phone here and was told i could return the phone within 14 if it didn't work out for him. My grandpa just couldn't learn to use the phone so I went to return the phone 12 days later but they wouldn't give me a refund! First the lady at the desk tells me it's because we changed the number which makes NO sense because we changed the number the same day we got the phone and was told we couldn't return the phone then the lady says it's because the phone isn't active! We had to reactivate my grandpa's old phone in case of an emergency in case he falls or has a medical emergency so because we didn't keep the phone active we don't get the refund so what happens when u return a phone!? It is then deactivated! I'm beyond upset!! Very very poor customer service! Shame on them for taking from the elderly! I could see if we weren't in the 14 day period or if our reasoning wasn't legit but that wasn't the case and we had our receipt! Definitely will NEVER be doing business here again! Also I asked for the corporate number because the lady says she was the manager and she gave me the wrong number! Crooked!? Smh

Omar installed screen protectors for my new iPhones. He took extra time to meticulously clean each…read morescreen and professionally applied the screen protectors. They are perfectly centered and there were no air bubbles and no bumps from dust particles! That's perfection I appreciate because I couldn't have done as good myself. Omar also offered a good price for my old iPhones, but gave me even more in trade.

They fixed my son's phone for a great price and it has lasted a very long time. This is the place…read moreto go for repairs hands down!

The owner offers professional services for phones, tablets, iPads, MacBooks, etc; who listens to…read morethe needs of his customers and responds accordingly. They even offer a as mobile service for special scenarios.

Very professional, prompt, courteous, fair price. Highly recommended…read more Even threw in a free screen protector.

John in appliances helped us order a new double oven today…read more Customer service at its best! That's saying a lot these days for sure. Found a suitable product and scheduled delivery and install for this coming Wednesday! Purchased from Lowes weeks ago and they couldn't tell me when it would even arrive? Thanks for the outstanding service.

I recently visited the Best Buy on Lone Tree Way in Antioch to purchase a refrigerator -- a $500+…read moreappliance, so definitely not a small purchase. I went in knowing exactly what I needed and how I planned to pay (using my own credit card, not applying for Best Buy financing). I was approached by an associate in the appliance section, but the interaction felt very transactional from the start. Having worked at Best Buy myself about 6-8 years ago -- in both the computer and gaming departments -- I remember how important it was to greet customers, acknowledge them, and walk them through their purchase. Unfortunately, that level of service was missing here. The associate rang me up, but there was no effort to ask if I had questions, no explanation of warranty options, no product details, and no guidance on protection plans, delivery, or installation. It was simply "ring up the sale" and move on. I didn't even receive a basic "thank you for shopping with us." I had to drive the conversation myself -- asking about delivery timing, installation process, and associated costs. When I got home, I noticed two different numbers on my receipt versus my order confirmation, and it appeared online that installation had been waived, while my paperwork suggested otherwise. Because of the confusion, I had to return to the store to clarify. After speaking with the same associate and another employee, it turned out I was reviewing the wrong document -- installation had in fact been waived. While I'm glad it was resolved, this confusion could have been avoided entirely with clearer communication at checkout. Even when customers come in prepared and ready to buy, customer service still matters. Walking through key details, confirming charges, and showing appreciation for the purchase goes a long way. This experience felt rushed and disengaged, and it honestly came across as the associate not wanting to provide more information than what was printed on the tag. For a major home purchase, I expected a higher level of service.