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    Crestview RV - Georgetown

    2.0 (156 reviews)
    Closed 8:30 am - 6:00 pm

    Services - Crestview RV - Georgetown

    RV repair

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    Our 2018 Keystone retail values vs your offer of 16K to $18K!
    john b.

    We purchased a used travel trailer from Crestview RV in 2013, was happy, but they have really changed since then! Now 10 years later my wife and I tried to purchase a new medium size trailer (to downsize from both a large and a small trailer we presently own) we saw at the February Austin RV show. It took three months to recieve the new trailer, after we made a $500 deposit, to lock in the show sale price. (We do understand it takes quite some time to recieve new units with supply chain and demand) During that time our sales guy left for a better job offer, and we never heard back from Crestview. Had to follow-up by phone and later in person after several months. The unit was still not in, we seemed forgotten. Meanwhile paying interest on our $500 deposit. We were originally told the unit would arrive in a few weeks..but it actually took a few months. When I asked management to refund the $500 Deposit to avoid paying interest and still honor the show sale price, he said no. Also no to refunding the interest on the deposit. That said, what really shocked us, was the low trade in offer values they gave us on both our trailers at the RV show, site unseen. Our trailers NADA retail values were double what they offered on both the trailers wholesale! Again we didn't expect to recieve the average retail in trade ($31K) bit we didn't expect to be offered $16K, and be made to feel lucky they would come up to $18K! We felt shocked and insulted! Especially since our trailers are in excellent condition/ covered/and protected from the elements/sun. I've have purchased many vehicles/ RV's & boats and all always kept in excellent condition. So we planned to show them our trades in person once the new unit was delivered. Today, when that time arrived, they said no matter how great condition our trades were in, the would NOT offer us more for our trades, under any circumstances. Told us we were locked in from what we signed at the show, and that we should just walk away as we weren't getting more money and they were NOT willing to negotiate! The basic message we kept receiving from them was: 1. Take the offers we are giving, that's all your getting 2. We won't negotiate 3. Walk away, you haven't been happy with our low offers overall 4. Once you refund your $500, we raise the price of the trailer and can sell it for more 5. We don't make money on new RV sales, so we sell used units at low trade in values to maximize our profits That's their main concern..maximizing profits at the clients expense! So we walked away and won't be back and we will spread the word! We are 20+ yr RV camping veterans! 800+ FICO score clients, ready to buy if anyone reading thos wants to negotiate a win-win deal fore everyone involved. We aren't willing to give any of our hard earned money to a company who is willing to put their profits over customer service and loyalty to a repeat customer! PS Crestview: The US is headed into a recession and interest rates are currently 10% to 12% on an RV loan! Sales will continue to slow, and burning bridges/and turning great clients away, is not how you stay in business during a bad economy. You did us a favor preventing us from throwing away good money after bad money!

    Nice 5th wheel...Montana's are top of the line!
    Susan W.

    I wish I felt really positive about our buying experience. Its difficult especially when making a large purchase to feel you got what you paid for and weren't "levied into items that really weren't necessary". We did our homework but there are so many makes and models and of coarse they can be ordered with different modifications, depending on the dealer and their customers. It's really nearly impossible and definitely impractical to know all the ins and outs. We felt for the product and the upgrades we got a fair price. Some positives-Kenny in sales knew the details of the unit, possibly better than a couple of other salesmen that misinformed us. They did bring the sales manager in who essentially reinforced that the price was what was displayed. Last year 2017 there were so many "perks if you bought at the show" -this year the 5th wheel hitch and installaion was 1\2 price. We did appreciate that. The initial financial guy Scotty-seemed pretty matter of fact and real. We decided to finance 75% of it initially. I applied and we had pre-approval. Crestview still has to be involved...not that I minded I just never understood. So we had to complete an application on their website-which I attempted to do, several times in fact to no avail. Finally had to do it by phone. I had obtained insurance for the RV thru our auto carrier. First indication that signing off was not going to be the experience I hoped for was when the finance guy(a new one) who was going thru the paperwork with us insisted I had no coverage for the RV even though when I spoke with our insurance company they said they had in fact spoken with Crestview. Being the stickler I am with customer service...that the customer is always right...that didnt set well, then he presented the loan document with different info than what I had discussed with my bank, he did call the bank immediately and using the terms I requested I was able to get another 0.5% reduction in interest. The hubster also insisted we get the overpriced extended warranty. I will say from the homework I completed after the fact that at least it appears we got a good policy with good coverage. Obviously if you use it you love it and if you lose it you hate it and that's just the way it is. I'm really hopeful that we will love traveling a little bit in this fifth wheel and that in a year or two we are ready to go full-time whatever that looks like for us. The moral of the story is Crestview is a good place and in my opinion whenever someone purchases a big ticket item it's their responsibility to do their homework and make a decision whether they're going to buy into what is offered or push forward and start over again. We will continue to have our vehicle serviced at Crestview anhopefully end up with a mutually respectful relationship where after you make your first purchase you trust a little more.

    Rezzy D.

    From the moment I walked into the door I was not greeted by a friendly face. Everyone seems to be pissed off as there is an awkward silence when you walk into the show room. The reason I continued further is because I saw the motorhome that I wanted on the lot so I had to speak with the sales person. I felt I was being brushed off from the beginning but continued the sale because I really wanted this particular motorhome. Then we were involved in a accident that was not our fault, and we brought back the motorhome to be repaired at the shop where we bought it. This has been an absolute nightmare. From trying to get a return call, no return emails to the horrible, horrible service trying to get this fixed. It was dropped off in December and we just got it back with an estimate. (End of March) I personally would drive 100 miles to get my new motorhome somewhere else because I would not trust Crestview RV in Georgetown.

    Tara S.

    If you're looking for a place to find an Rv, stop here. We had a Great experience, with no hassle. Thank you so much for our new travel trailer!!!

    Leaving dealership, before we could know this miss connections issues.
    B-blue S.

    Buyers beware!!!!! After many years of dreaming to own a 5th wheel and our honeymoon canceled (COVID) , my husband and I finally purchased One from Crestview. I wish we hadn't. Being new to 5th wheels, I trusted the dealership to educate us on all the necessary things we need to know to keep us safe. We walked out of the office, with the doors locked directly behind us, to "hook up" on our own for the first time. I was concerned about the fact that the dealership was not there to assist us for the first time. But that wasn't even the issue! Turns out our hitch was not appropriate to haul our new 5th wheel. Unknowingly we took off . When stopping at the First shop sign. This created a honorific slam in the truck bed both in stopping and pulling away. It felt as if the entire 39 foot trailer was going to continue thru the truck. I was terrified. We stopped at a safe location to call the dealership for help. No answer. Our sales person did answer, and was confused how we could possibly leave the lot without our hitch being inspected. After exhausting all hope for Crestview to help, We had to wait for a friend to travel 2 hours to install and entire different hitch. We arrived home about 1:30 in the morning. I have not received a call back from anyone with any care and concern for the experience we had. This dealership is only concerned about sales. Not you or your safety!!!!!!!! Hope you choose a different dealership !!!

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    Page 1 of 4

    Ask the Community - Crestview RV - Georgetown

    Review Highlights - Crestview RV - Georgetown

    Nick and Jason did a fantastic job taking care of me and helped me find the right RV that fits my budget.

    Mentioned in 2 reviews

    Read more highlights

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    They saved our trip! Friendly, hardworking, honest. We had a brake issue on our brand new travel…read moretrailer and found it while traveling to Waco. I searched for local RV repair not connected to a dealership and found this business. I called and told them our issue and we were able to drop it off at their shop (they also do mobile repair). Bonus- they answer the phone!!! They diagnosed our issue- They were not able to locate the parts locally and had to work with the RV and part manufacturers to have parts shipped to them. They went to bat for us and coordinated everything to be completed before we were scheduled to depart for our next destination. Daniel and Shawn are great and very caring. We are thousands of miles from home and they treated us like family. THANK YOU HEART OF Texas RV Pros!

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    I traveled from Fort Worth to this store and somehow I followed a path behind their garage to where…read morethey showcase their motorhomes. I was checking out their motorhomes looking to buy. A salesperson came out asking whose truck was parked by their motorhomes and demanded it be moved.....instead of asking if I needed help. I came to buy not only one for me but one for my parents. I believe the salesman looked at me and immediately labeled me as not being able to afford one. For the incompetent and ignorant salesperson who was rude I have attached a picture of my current bank account. If there is a manager reading this you should look at your cameras on Jan 30 Blue Chevy Silverado and train your salesmen not to stereotype customers. You lost the sales of two units, a customer, and received this review. Show them respect and ask them to ask if they are being helped instead of demanding in a rude manner to move my vehicle.

    We bought an RV here and every aspect went very smoothly! Our salesman Jimmy Conklin spent a lot…read moreof time with us going over features of the various models that fit out criteria. The next Monday we decided and ran through financing with another courteous employee whose name I did not remember. The tech, Bobby, then went over every aspect of how everything worked and spent a good three hours with us answering questions and giving his expertise as an RVer himself. He never seemed in a hurry and instilled a sense of an employee that truly likes his job. As if that wasn't enough, you get to spend your first night in your new RV in their RV park adjacent to the sales area to make sure everything works and see if any other questions come up. I mean who does that?? After your purchase you get 10% off parts, accessories, and labor charges for any service. We had an issue with one of our roof vents that appeared to leak during a rain storm. They Clint Caraway, told me to bring it in as it was under warranty. I actually pulled it in on my lunch break and they fixed it and installed roof vent covers for me in less than an hour while I waited! I actually expected to drop it off and pick it up at a later date but their service really surprised me. We are very happy with our experience at Crestview RV and will be a repeat customer in the future.

    Crestview RV - Georgetown - rv_dealers - Updated May 2026

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