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    Auer's RV

    4.0 (16 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Auer's RV

    RV repair

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    Alex sent me this photo showing successful installation of the solar side-port.
    Jeff W.

    Auer's RV is located in Georgetown, TX so for me to get my motorhome up to them for servicing and customization, I devote a full half-day, part of which is to hook up the Jeep and then bring it with me in tow so I can get back home. I have been to Auer's twice and have a 3rd appointment currently scheduled, so that in itself should mean something. My first visit to Auer's was when I first bought my motorhome from an out-of-state retailer. I called around to various repair facilities to try to get my new coach's punch-list addressed and, as usual, faced waiting months to just get the RV looked at, and then month's of wait-time to actually get it back. Auer's was able to get me in within weeks and had my motorhome back to me about 10 day's later. The results of my first visit were OK but there were some good and bad: For the bad, I probably could have rated it a C+ as some of my list of items were missed from being addressed. Other items I resigned myself to just correcting them myself. They were mainly sealing up a visible gap in the slide-out and addressing a leak in the shower. The prior one, Mike Auer gave me a soft rubber seal that I customized and used adhesive to seal up the gap. The latter issue, Mike indicated that in order to fix it, they probably would have to pull the shower liner out and re-glue it to the coach wall. I resolved this myself by injecting an industrial-strength adhesive behind the loose part of the shower liner via a flex tube and then applying a couple tension rods (like one you'd hang a curtain from) until the glue set. Then I resealed the bottom with caulk. The final issue missed entirely was the addition of an external solar port to plug in a portable solar panel. For the good, Mike Auer's team did a very professional job adding solar panels and a second solar controller. I consider solar as Auer's RV forte. They also were able to accomplish the balance of the list. And they returned my motorhome in about 10 days which is epic compared to other RV repair facilities. Mike indicated that he aims for a quick turn-around for smaller jobs and when I expressed my critique of his business to him in a letter designed with suggestions for improvement, instead of being defensive he instead agreed with me. My second visit, they knocked it out of the park. I brought the motorhome in for the missed solar plug from the first visit. I also added 2 more solar panels and an exterior shower. Again, they got me in within weeks and I had my motorhome back about a week later and a few day's earlier which allowed my wife and me to take the motorhome out for a beautiful July 4th weekend in Fredericksburg. I was incredibly pleased. Mike took time to come over and we chatted about the night & day difference and he said that he made a few changes to make sure that the prior experience was not repeated. Then, unexpectedly, he asked if I would join him and the crew to a BBQ. Apparently Mike BBQs for the team once per month on site. Nice! I had to decline as I had just eaten, but it was really nice of him to offer. During our 4th of July weekend, it rained on us and we discovered a leak in the roof, probably around the AC seal, so we placed a couple pans on the floor to catch the leaks and I took photos for the retailer as we're still under warranty. I then emailed photos to Auer's RV in the early evening and I was surprised to get a reply back from their new front-desk person Alex (who I might add is extremely polite and very professional). Alex wanted to make sure that they were not the cause (they weren't), and then set me up with an appointment. So again, superior customer care with a short appointment wait time. I can't be more pleased. I almost hate recommending Auer's RV to everyone reading this because then everyone will start using them. And then I'm going to have to fight through the crowd. So like a favorite secret fishing hole, Auer's is a jewel in the industry that people not only should be aware of, but should be a warning shot to other repair facilities that the bar standard has been reset. Many compliments Mike, Alex and team. Thank you all.

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    Review Highlights - Auer's RV

    Alex wanted to make sure that they were not the cause (they weren't), and then set me up with an appointment.

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    Auer's RV - rvrepair - Updated May 2026

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