The overall Yelp rating is based upon patient experience and not the quality of service…read more
Production of Service:
My reception and technician experiences were good.
However, the experience with Dr. Ahmad Sadeghein DDS--was not. He exhibits a high level energy (in his speech and body movement) accompanied by a loud voice--so when discussing patient care "other patients" may hear. I could not tell if he uses an indoor voice when discussing sensitive information with his patients. He had a friendly disposition but not personable. He spoke over me, literally (while reclining in the chair), standing most of the time at a distance and not within any close relational proximity to his patients. When he wasn't standing, he was seated behind me "talking to the back of my head" and he would instruct me to look at x-rays on a monitor that was distant from us both; and I said while I was looking at the screen "I understand what you're asking I just don't know what you're talking about or where I should be looking" he said "oh" and then came around to talk to me face-to-face. I observed him blurting out comments like "that tooth needs to go" "tooth needs to be pulled out" "too much work" "I don't do that" all while making "sighs" under his breath which was communicating his thoughts and feelings before he actually used words to describe and explain his thoughts and feelings. All of this, made me uneasy and frustrated which increased my anxiety about dental care, treatment and insurance.
Most ppl would agree "going to the dentist is a nerve-racking experience" Dr. Sadeghein appears anxious "about anything" and therefore, made me, his patient uncomfortable and confused and complexed about what I should do and how I should proceed.
Anything extra--i.e., additional information, do I have any questions or concerns--none. Unless, I asked or required him to provide more by my inquisitive nature.
As a professional, I realize not everyone, in the position, to offer services and take your money is qualified to provide good public relations. "Public relations" is a skill and most professionals and doctors do not possess the ability to demonstrate the skills of communication, customer service care and patient management.
I asked the receptionist is the doctor like this with everyone, she said "yes". I was there to observe him first-hand as I could hear him speaking while waiting in the lobby of his office.
I wish Dr. Ahmad good health and hope, that he is willing to improve his public relations with his patients. I advise him not to assume that everyone will enjoy his type of courtesy, demeanor or treatment and care. And to further advise, Dr. Ahmad to consider this: if we can customize treatment and payment plans for patients--we too, can customize patient relationships by conforming to the patient's wishes and expectations (by matching body languages and using social cues) because once doctors begin standardizing patient relationships, we ultimately, will begin to standardize treatment, care plans and options--leaving patients without any.
Either way, "my experience" is my own. And I encourage anyone; to either, welcome (his kind of relationship) or reject it---by their own admission and terms of high expectations of relational conditions.
Part II: Customer Satisfaction
I appreciate that Dr, Ahmad Sadeghein, was able to accommodate me without an appointment, considering my dentist's office recommended him. Moreover, their offices are next door to one another and they appear to have a collaborative relationship with "referral services" for the other.
I was pleased with the services and ultimately, with his consultation. Although, he agreed to perform dental work for me--I declined because I accepted his advisement. Nonetheless, had I had the desire to have dental work done--I would have opted for another professional.
Patient Beware