After my first manicure with Lena, the salon owner, I thought "Oh, thank God, I finally found someone who knows how to do acrylics." Unfortunately, the next 7 manicures went steadily downhill until yesterday when she hit bottom. First of all, as the owner of the shop, Lena answers the phone, greets walk-ins, and, from time-to-time, would interrupt my service to provide an eyebrow or lip waxing to a walk-in. Even though I had a standing appointment for the same time every two weeks, I usually had to wait between 10 and 15 minutes before I could get into the chair. And while I understood that in a post-pandemic world every dollar counts, those frequent interruptions and late seatings meant that I was in the chair far longer than I had time to be. Lena attended to the cleanliness of her station during our first visit, but then became less and less attentive until I found myself blowing other people's dust away from the table so I could set my phone down on a clean area.
As far as the quality of her work, my request to her was simple: I have rather large hands and wide nail beds, so in order to create an illusion of grace, I like my nails narrow, squared, and not too short. If I could upload a picture of what she did yesterday, you would see nails that are wide, rounded and way too short. You would also see nails that are filed to weird angles - for some reason, she could never seem to file a straight edge. The final straw yesterday was a nail repair that she did on my thumb. Rather than apply the acrylic over a form to fill out a broken section, she did it freeform and, predictably, adhered the acrylic to my skin. She tried separating it from my skin using her nail, but when that didn't work, she filed the acrylic away from my skin and filed away some of the skin in the process. I'm applying antibiotic cream to ward off an infection. At the end of this disaster, she ran my charge, left me the receipt to sign, and while I washed my hands, she disappeared into the back. We both knew that was going to be my last visit.
Here's what I don't understand: We all screw up. It happens. Yesterday was clearly an epic fail. What is so difficult about owning it and apologizing? "Gee, I'm sorry, I know you're disappointed. I will do better next time. This manicure is on me." It may be that she just didn't want me as a customer, but my guess is that words to that effect have never crossed her lips.
When I first started going to Creative Nails, several people asked me where i get my nails done and I gave them her name. I feel like calling all of them back and telling them not to bother. Maybe they'll read this review and look for someone better. read more