If I could give -1 star for this salon I would. My mother in law has been going to this nail salon for years. She's always had a great time here and loving her nails, but today when my husband brought her, we've had the worst experience ever.
Ever since my MIL has been coming here, she always has had two girls help her (pedi and mani at the same time done) because she can't sit for a long period of time and she ALWAYS HAD A PAD OR PILLOW THAT THEY PROVIDED FOR HER TO SIT ON to support her bottom. She's 85 years old.
When she came in this morning, my husband dropped MIL off. My husband asked for a pillow to have my MIL sit on. The owner, telling my husband that MIL can't sit on it, and that the pillow was only for back support, but my husband insisted to have the pillow for my mother in law and she got it to sit on.
MIL called she's done and ready to be picked up. I came with my husband because i have this hunch that something is not right. So I came in the salon, greeted my MIL and complimented her how beautiful her nails. MIL had gel on her nails and regular on her toes. I asked for a slip on/sandals for her toes since I don't want her newly painted nails to be ruined. One of the girls there, I think her name is LYNN said to me, "No, you can't have sandals, she wears her shoes. You put your MIL shoes yourself" I was like, seriously? We paid this much money for a pedi to be ruined. When you go to TINA NAILS, they assist you in and out of your chair. They even assist you to put your shoes, flip flops, whatever you are wearing back on, but at CREATIVE NAILS, you are on your own!
As I decipher this little situation here, I can understand that they don't want my MIL to slip and fall, and that's liability to them. I assure LYNN that that's what I am there for to assist my mother in law if they are not willing to help.
While this was going on, another lady from the shop was there taking the pillow my mother in law was sitting on and putting it in a garbage bag like it's been soiled or something. I was appalled. The owner who I handed my debit card said that THEY HAVE TO CHARGE ME TEN DOLLARS EXTRA FOR THE PILLOW, AND NEXT TIME WE COME TO BRING THE PILLOW FOR my mother in law to sit on! They've always provided a pillow in the past. Besides, if they were concerned that the pillow will be soiled, it has a slip cover, and easily wash it since they have a washing machine on site.
I was very disgusted hearing this! After all those years my mother in law has been coming to this shop, they change midstream how they treated her. It doesn't mean my mother in law is an ELDERLY, she's incontinent, stinky, or soiled her pants. It was very embarrassing how they treated her. Like she carries some disease or something. Assuming that my MIL would ruined the slip cover on their pad/pillow is a form of age discrimination. The pillow was needed for support, which they have been providing her in the past.
My mother in law felt so embarrassed. She said how awful to have people think that she's incontinent, and is not in control of her bodily functions. Instead of being pampered today, she came home with her self-esteem damaged. This place doesn't deserve any recognition at all. There's no respect and dignity. read more