This was my second time visiting Njoy Nail Spa, and overall I had a mixed experience…read more
I want to start by saying the staff were friendly and welcoming, and the environment felt comfortable both times I've come in.
For this visit, I got a gel pedicure and a liquid gel full set. I really liked how my toes came out--they looked clean, neat, and exactly what I was going for. I've had my toes done here twice now, and both times they've done a really good job with pedicures.
However, I wasn't as happy with my nails. This was my first time trying builder/liquid gel, so I wasn't exactly sure what to expect, but they felt thicker than I anticipated, especially underneath the nail, which made them look a bit bulky. I also chose an almond shape, and I think that may have contributed to the nails looking shorter or more "stubby" than I had in mind.
I got a French tip design, which looked really pretty at first, but unfortunately it chipped the very next day. I went back and they fixed it for free, which I appreciated, but it ended up chipping again shortly after.
One thing that stood out to me was the communication around cuticle care. I had two technicians--one for my pedicure and one for my manicure. During my pedicure, my cuticles were trimmed without being discussed beforehand, so I assumed it was part of the service. However, during my manicure, I was told that cuticle trimming would be an additional $10.
This felt a bit confusing and inconsistent, especially since I wasn't asked beforehand during my pedicure. In my experience, cuticle care is usually included in a manicure or at least clearly communicated before the service is done, so this caught me off guard.
I don't want to be too harsh because they were kind and did try to make things right, but I do think there's room for improvement when it comes to communication, consistency, and the overall durability and finish of the nails.
Overall, I've consistently had good experiences with pedicures here, but I'm a little unsure about returning for builder gel specifically.
(Pictures attached for reference)