We went here because it was recommended by my son who also had good work done on his vehicle. After going to Toyota of Escondido to get our brand new vehicle dent repaired, we looked into other options as they had the most ridiculous prices ever, and I feel are gouging the public. Do not go to Toyota Escondido. Craft automotive took care of our vehicle even quicker than we imagined and it is perfect and at a very reasonable price. We had a dent due to a golf ball hitting the quarter panel of our vehicle. It is a brand new vehicle and wanted to make sure it was properly taken care of. We highly recommend craft automotive for all your repairs read more

Craft Automotive - After repair! Back to new. - Auto Repair Near Me - Escondido, California

Craft Automotive took care of my vehicle after a Hit and Run. The Quality of service made the whole situation so easy. I am Very Pleased I had the opportunity to meet Shon Craft. He was So helpful in making Me feel better about the process in fixing my Car. They even went the Extra mile and washed my Car. Thank You Shon and Your Team. I will be spread the good word about the Excellent Care that Me and My Car Received. read more

I have an '02 IS300 Lexus that needed its front fender replaced and re-painted. I brought Jose the OEM fender I ordered from Lexus and wanted him to paint it and install, although I was a bit worried the 20 years old paint would clash with the freshly painted fender. Well, apparently he has a really good eye for paint matching, because it came out amazing and I can hardly tell it is newer paint compared to the rest of the car. They did an excellent job and car was ready 48 hours after I dropped it off. Thanks!!! read more

Craft Automotive - passenger front fender Impact color matched and installed. - Auto Repair Near Me - Escondido, California

I tried to post this review on the Better Business bureau website, but this business is not BBB accredited. Wanted to share my substandard experience purely for the purpose of transparency & hopefully to push for improvements to their existing policies and workflows to prevent similar situations from occurring with future clients. If I would've known what I know now, I would not have chosen Craft automotive. This company was recommended through my car insurance for repairs. On a positive note, the dent/scratch to my car door was finished in a timely manner. First inconvenience: I was told that my Mercedes would be repaired in about a week, however they did not inform me at the initial visit that the specific part for my damaged mirror would take longer to arrive. Communication is key. Second inconvenience: I was informed that my car mirror arrived and scheduled an additional appointment to bring my car in. Upon arrival the staff realized that the incorrect part was sent based on the VIN number. The job still was not completed. Third inconvenience: I was again informed that the "correct" mirror was ordered and scheduled another appointment. Upon arrival I was told that again, "the incorrect part was sent by Mercedes." Let's be better- double, triple check that it is the needed part, prior to letting the client come in. At this point my car wasn't fully fixed for almost a month. Wasted time for an incomplete repair job. I requested to take my car directly to a Mercedes Dealership to order the correct part. No issues with the Mercedes dealership. They were able to get a mechanic to complete the job on the first visit. read more

The best service provided for my car repair damage. Reasonably priced, knowledgeable and friendly service. I highly recommend. Rate 10 ! read more

Shon and his team went above and beyond in making sure I was involved and aware of every step of the process. He helped me get my car back on the road extremely quickly despite being more needed to be done after disassembly. They were able to paint match the metallic paint on my Ford Mustang Mach E. He was able to coordinate with the local Ford dealership in getting parts quickly. I went through Progressive insurance and would highly recommend Craft Automotive if anyone has Progressive or a Ford and is need of repair work. Overall great service and great work. read more

Not sure that this shop was the most affordable but Progressive (most awesome agent, Kevin) helped me move thru my repair quickly and nicely. I had a challenge with the old AC system in my 20 year old toyota highlander after the repair. I brought it back and Sam helped me resolve it wonderfully. I really appreciate the positive experience with this shop and recommend it! Thank you, Impact #2 team! Tien read more

2017 Mitsubishi Mirage ML32A3HJ5HH001892 Miles in 50568 Well my Wife's car got Hit, We have had it since new. Her first new car ever. Impact Auto Collision got $5500 after 2000 miles we have No AC Nothing (1) AC line was Damage during the crash never was fix Pics (2) Passenger side Fender to hood gap is off Pics Most of all the car has no AC After $5500 repaired and the car Value was $6000 at the time this AC repair would of push it over to total if they Addressed it Dealer info Part AC low line 7815A889 $200 AC failed today 7/17/2020 Miles on car now 52011 Only 1500 miles read more

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I'm very pleased with their customer service and ease of fixing my cracked Tesla windshield through insurance. Jose was very helpful and attentive. They were able to accommodate my car next morning when Amato's was fully committed and other garages were booking weeks out. I highly recommend them! read more

I don't know where to start ! First the service here is amazing. My car needed to be repaired as my whole left side was dented in by a hit and run driver .I had to pay for a rental car out of pocket . Since Sam the owner was aware I had to pay out of pocket for a rental car , he went out of his way to make sure I can get my car back in a good amount of time without me breaking my bank for a rental . He even followed up with me on status of my car, so I had an idea when to drop off my rental . Sam the owner even stated they use good quality products and like to make sure the job is done correct and not half fast . The repair on my car was done amazing and they even detailed the car for me as well . I couldn't even tell there was a repair done . There has been other repairs I had been to in the past, but impact #2 tops off as the best . Thank you sam!! read more

Craft Automotive - Auto Repair Near Me - Escondido, California

Shon and Jose were fantastic to work with from start to finish. After being told that my car was too high risk (merc less than year old) by a well known repair company, I was a little nervous i wouldnt get my car repaired. I went back to my dealership and asked for more recommendations. This is a small business who care about their customer experience and quality service. Communication was top notch. They kept me informed almost daily and were just super easy to work with. Thank you guys! read more

I very rarely write Yelp reviews. However when a local business does and exceptional job. Well then one is in order. My good friend recommended Impact #2 Auto Body in Escondido CA. He advised that he would take his own vehicle to this shop. That was good enough for me, as I trust him completely, as he has been in the insurance business for some time. Every encounter and phone call from this amazing shop has been pleasant, encouraging and caring. When I first met and spoke with Joe, he assured me that they would take care of me and vehicle (12 Toyota Tacoma). Every update from Max was spot on. This shop went above and beyond. From taking care of unrelated damage as a courtesy, to completing the repairs sooner than the estimated time. If you're in need of some great, reliable and great service for your vehicle. Do yourself a favor and go to Impact #2 - Oscar S. read more

If you see a one-star review from me, disregard it! It was my mistake. I didn't think I got a warranty but I did. The work Craft Auto did for me was great. My car no longer leaks fuel and the problem no longer interfered with my car getting smogged. The work was done in just a couple of days, the price was affordable. I'm very grateful and will definitely use them again! read more

I love this place. My 2015 Subaru BRZ was vandalized recently and they shattered my rear window. Progressive said this was the closest autobody shop they partnered with. Before sending my car here I read some reviews and I was impressed. Even the low star reviews looked like it was still a positive experience. So I had my car taken here. And the work they have done was fantastic. I even had them repaint my rear bumper, and let me tell you the paint was flawless. I will gladly bring my cars here in the future. They went above and beyond. They even put my trunk interior back together which was unrelated because I was too lazy to when I put the new tail lights on. read more

Craft Automotive - Auto Repair Near Me - Escondido, California

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Someone hit my car and I had been to other collision repair places in the past. I had some other damage to my truck that I had to have repaired. Seeing I was paying for the other repairs out of my pocket, I did some shopping around. Impact was below the average and after reading the reviews I took it there. Well Jose was informative and very fair on the repair I was paying for. He gave me a date he would have it done by and the team at Impact met that time frame. Upon picking the truck up, I was floored. It looked like a new truck. It was clean and immaculate. The guys at impact even went above and beyond and touched up a few spots I didn't even pay for and buffed out my dimming headlight lens. I would not hesitate to refer my friends or family members to go here. There's no reason to shop around. This shop has the best prices and does amazing quality work. You won't be disappointed. read more

Craft Automotive - They even buffed out my headlights for no charge. - Auto Repair Near Me - Escondido, California

So happy with this place! They did such a great job on my car! Very friendly and helpful people that work there! They even washed my car and fixed a dent on my bumper! Such great service! I'll definitely come back here if I ever need to fix my car again! Thank you! read more

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I can't stress this enough. GO TO THIS PLACE FOR REPAIR!!! They fixed it right the first time!! They were given the task of fixing a shit repair job and they hit it out of the park. They even ( as a courtesy) fixed the small scratches that happen throughout the yrs of car ownership. They actually care about customer satisfaction. Please comment if you'd like to know more. read more

I have to be honest, the beginning of my experience was not a happy one. There was a huge miscommunication with the shop that was very upsetting to me. Jose was very understanding and went way above what was called for to ensure I felt comfortable with my repairs, and happy with the service they provided. I am very happy with my repairs and appreciate that Jose took the time to make sure all my concerns were addressed and taken care of. Many places would not go above the beyond like Jose at Impact Collision did to make sure their customers are satisfied. The start may have been rocky, but the finished results do not have to be, and Jose understands that concept. Outstanding customer service Jose thank you, I will highly recommend your shop to anyone looking for repairs. read more

These guys are Awesome!!! Very friendly, accommodating body shop. I took my BMW in and it was handled very swiftly and professionally on 9/5/13. This was my 3rd visit and each time the service has been great. I would highly recommend their service and their prices are reasonable. read more

Sam the owner & his staff are the best in the industry in my opinion. I have gone to them three times over the years and I've been nothing but happy with the level of service I have received. They keep me informed of the progress and the repairs are perfect. It is very seldom you find a business who cares so much about their customers like they do. If I could give them more than 5 stars I would. They have a location in Escondido and Valley Center too. Thank you Sam! read more

Man. Guys, this place is as good as it gets. Had a car accident, my car was sent here for repairs. Couldn't be more pleased. These guys went above and beyond. Redid the entire paint job. Detailed my car on the inside as well. My car looks AMAZING. If you want a high quality shop, this is the spot. I would be amazed if you didn't walk out of there feeling great about the choice you made. They are super friendly, helpful. Cant say enough good things. DO IT UP! read more

I was unfortunate to have a rock damage my AC system. I worried about bringing my car anywhere to have repairs done. Impact2 Repair was recommended by a friend, and I could not be more pleased with their professionalism, repair, and delivery. The car was repaired quickly, and cleaned before I arrived to pick it up. I was informed that the service tech tightened loose suspension components that were causing a shake in the front. The car rides better now then when I purchased it. I would not hesitate to bring a car here for service, or to have collision repairs made. Based on the projects they are working on, they can perform a complete frame replacement and more. read more

Jose is wonderful. This place always does an excellent job and are fair in their pricing. Have been coming here for years and will continue to come back. read more

Awesome place to get your car body shop work done. Very friendly . We love that they have a location in Valley Center . The paint jobs that they do look better than factory. Ask for anyone there and they will be glad to help you. read more

I'm really dumb and got into an accident. Luckily Jose was there to do my inspection because he's awesome. Really friendly guy with great customer service. Look forward to doing business with him in the future. read more

Great job and fast on a door fix. Jose was able to get the car back a day earlier than promised and looks great!

I have to give this place five stars. Shaun, the representative I met with was thorough, knowledgeable, polite, and managed to remove the damage done to my car without any cost to me. The whole process was incredibly smooth and I can't say enough good things. Thank you Shaun! read more

I had such a bad experience here. After my new truck was damaged I trusted them with the care of my vehicle. There was so many issues here that I'm only covering the main part of it. So I have been to many body shops being on the fire department and working auto glass. I have never ever seen such poor work and the owner was rude after I pointed out the issues I had. Told me "it's as good as it gets" and called me picky and this is the owner. So I took my truck to another shop they didn't even have to be shown what was wrong they pointed it out to me before I could even show them. When your door to your $40,000 plus vehicle isn't matching at all and there's over spray and bubbles and run offs everywhere that's not called being picky Mr. Owner that's called bad work and really bad customer service. Do yourself a favor and bring your vehicle else where. I tried to let them fix it but the second paint job was worst than the first and "it's as good as it gets" so don't go here. This is my second bad review I think I have left on Yelp I don't like bashing things on the internet and I believe in small businesses but this was that bad. read more

Did some calling around to see where was the best price available, and for sure they quoted me with a great one I couldn't pass up on. Hand my 4Runner bumper painted and it came outa great! read more

Just brought my Civic in...for a bumper repair (not through insurance). Buffed out the scratch and reattached the bumper corner for less than 100 bucks...in under 10 minutes! Honesty and value from an auto body place...who'd have thunk such a thing existed. Will recommend to everyone I know! read more

Sam and his crew did a SUPERB job in restoring the rear end damage that was done to my 1993 Honda del Sol. Since this was an older car, the insurance co, originally wanted to total it, but Sam was able to find all the parts and put it back together again, restoring it to LIKE NEW conditiion. Honestly, you cannot tell that someone had rear-ended my vehicle at all!! Sam is a miracle worker, in my opinion, because I know it was not an easy task to find the parts for this car, and match the paint so exactly. Kudos to him and his crew for having the work completed in 10 days, as well!!! Thank you, Sam!! read more

I had my car towed to this shop after an accident. It was an insurance job which I thought would come out at least to their expectations. But instead, I got what I believe to be a half-assed job. It seems as if they took so many shortcuts in order to get the job done. There were parts that just didn't match. Plenty of missing parts and parts that just didn't end up working. For a shop that is considered to be professional, I would not recommend them at all. read more

These guys are amazing. I got my car in late in the day, they worked on the estimate with the insurance adjuster the next morning and finished work on my vehicle in a week. Jose and Bruce were very helpful and they always called to update you with the details. I recommend this place. read more

I was very surprised when I went there the floors were so clean you could eat off them . Everything was clean and neat . Told me they care about what they do and the type of work to expect THEY TAKE A LOT OF PRIDE IN WHAT THEY DO .. Being a female I was treated with respect and they listened to my concerns took the time to make sure I understood and answered all my questions . The clear coat was coming off my car and they worked with the Honda dealer to get it painted and when it was done my car looked better than the day I bought and they stand behind their work at Impact Auto The staff are all friendly and caring The owner is always there and easy to talk to about any concerns . AGAIN I SAY THEY DO TAKE A LOT OF PRIDE IN THEIR WORK . Thank you everyone for the great job . read more

Impact Auto is the superior auto body shop in north county. They take the time to listen to you about your accident and treat you like you're part of their family. I've taken my auto's to other auto body shops, but they don't come close to the expertise, care and the type of detail that Impact Auto gives their customers. Top of the line company. Before your vehicle leaves Sam's shop it is triple checked and then detailed and is always ready on time. No vehicle leaves this shop until it is safe to drive as in buying a new car from a dealer. They also back their warranty up a 100%. You can't go wrong with Impact Auto. read more

I used Impact Auto to help me with the restoration of my K5 blazer and the quality work they performed was way beyond what I expected. I really enjoy working with such professional people. I will recommend Impact Auto to all my friends and family. It's nice to find such knowledgeable people to work with. THANKS GUYS!! read more

I highly recommend their professional, courteous, and accommodating staff and am very pleased with the amazing, flawless work they did on my car. They not only offered the most reasonable rates but their work was impressive and exceeded my expectations. If I ever need a repair in the future, I will go back to them for sure. Thank you, and keep up the fantastic work! read more

We are so pleased and impressed with the professionalism and true care that was put back into our car. We just happened to fall into great hands. Their attention to detail is impressive. We were kept up to date every day with pics of repair progress. We could not be more satisfied. Great Job to all who put time into our car. We will be back!! read more

Hard to add to all the excellent 5 star reviews but if you need auto body work this is the place to go! The owner and his staff provide excellent service. They kept me informed of progress and the repair job was perfect. They are fairly priced, very professional and care about their customers. read more

My mother's car needed a front bumper after an accident in a merging lane. Impact was great because the staff treated her with respect, worked with her insurance company, and did a great job so that her new bumper looks original. read more