We were at this location this past Saturday morning. Our waitress was very nice and attentive.... She returned to our table after taking our order to tell us that there was a huge To Go order and there would be a delay... 1 hour later we received our simple orders that were barely eatable... I'm not sure how pancakes could be cooked so hard, couldn't even be cut with a knife. The bacon was totally burnt and the waitress did ask if we wanted it replaced. We were on a time crunch after waiting over an hour after sitting down so couldn't wait for replacement. Very sad and what a waste. Kids left hungry. read more

What's my guilty pleasure.....going to Cracker Barrel on a Sunday morning for breakfast. Now this particular day there as a wait time of about 30 min due to the kitchen being behind. But no problem....we'll just shop around lol. The store has the best times for purchase. And they are all of good quality! The store is so always a stocked with plenty to purchase and browse through. And the restaurant is always clean with plenty of seating. My waitress name was Grace and she was the sweetest worker biggest personality! We really enjoyed her. I pretty much get the same thing every time I go but that's because Mommas Breakfast is so darn good!! Maybe next time I'll try something different....maybe lol. I always order a to go meal for dinner to take home. It's $5! You can't beat that. And they have about 3-4 meals to choose from. It's always a great experience when going to Cracker Barrell. read more

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I arrived super late and departed super early, so there was no opportunity to dine in the restaurant but I will definitely get a CB breakfast soon. Yes, Cracker Barrel tolerates RVers using their parking lot for overnight parking with the polite request that you make a purchase. It's not required but it's a nice thing to do. What is required is to be respectful of the space - no camping, no noise and no litter. I had a peaceful night's sleep and was gone well before they opened. Perfect for me and I owe you one, CB! [Review 1285 of 2024 - 212 in Illinois - 22308 overall] read more

Cracker Barrel Old Country Store - 6:00 am at Cracker Barrel, Mattoon - Breakfast & Brunch Near Me - Mattoon, Illinois

Waitress was very nice, took her a little bit to get our drink order but that's fine. As we were sitting there we noticed all of the waitresses kept apologizing for the kitchen being behind or forgetting the food. We wait for an hour to get our food, and it was a basic meal and the special. Once we got it, the food was not even warm, it was very rubbery and greasy. Manager never came to the table, but waved our bill. read more

Food was good, service was good and the store was nice. Although I didn't get scrambled eggs. I was handed folded eggs. Meh. Blueberry pancakes were delicious! And bacon crispy! Yum! But-- The Bathrooms were discussing!! Not clean at all and smelt bad. read more

The server took almost 10 minutes to ask for our drink order. Then we left when we didn't have our food after 25 minutes. 6 tables in our room weren't cleaned the entire time we were there. Very disappointed. read more

Here I go again! I'm starting to really worry about me! ANOTHER chain restaurant review! So... This is Cracker Barrel in Mattoon, IL. Yes, it's a Cracker Barrel, yes it looks like one. So, the most important parts are service, accuracy, cleanliness and efficiency. Started out great. Prompt hostess stand, friendly and efficient. Next was the server. Very friendly and fun, playful with the normal dad jokes that I always have to make. Our order was taken quickly, and arrived quickly and accurately as well. The food was really good. The "new" chicken broccoli cheddar is a real hit. 3 out of 4 of us got it and we all really liked it. Our server, Allison, was great. Though she was quite busy (apparently it is busy Wednesday because of this Cheddar Broccoli special being so popular, she was still attentive and quick. Super. Better than most Crackers and Hoops... read more

service and food were top notch. All the employees in the building were working very hard to make my experience great.

Went Sunday at 915. whole visit was a disaster. service bad , food bad. came home called corporate and had to chat. they said will send you a card for free meal. never asked what was wrong. guess nobody cares. If you want a good breakfast come to Sullivan to The Red Apple. Great food Great service. read more

A few things sometimes they forget to add things to orders you make but still they have good food

One of the nicer Cracker Barrel restaurants we've stopped at. They were not very busy when we arrived. We had a nice table and it was very quiet for a change. Our server, Katie took our order. My wife got the Beans & Greens and I got the Pork Chop dinner with Baked Potato Greens. The CB Greens are so good and are consistent at every location that we can't resist ordering when we eat at one. Everything was fixed very well and delicious. My chops were tender and just right. The food and the service was exceptional. read more

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Order any breakfast pancakes and add pecans...you'll thank me! Plus you'll never order regular pancakes again!

Ate at Mattoon Cracker Barrel on 3/27/24 it was horrible the service was slow and when the food did come we didn't have all our orders.I would say it was the worst experience we have ever had at a Cracker Barrel. I mean, how can you run out of gravy. read more

When I first said at the table, I asked the waitress Katie Cr to please bring me some water and some napkins. I also ordered a coffee after she brought me the coffee in the water she took my order. I asked questions I've been to Cracker Barrel several times and never really had breakfast so I didn't know how or what to expect , but she wasn't too happy to answer my questions. I saw her walk around with a pot of coffee never came to my table to ask me if I wanted any more coffee. I had to ask another waitress Danielle to give me some more coffee please when she dropped off the food she did just that she dropped off the food. She didn't ask me if I needed anything else so I need it to have to wait until I can get it back to get me my hot sauce and napkins for the second time and she was irritated She dropped off the check she never brought me any more coffee and a big coffee drinker and I usually go to Cracker Barrel and usually take a couple to go with me because they waitress always offer it to me. I usually go because I am coach bus driver. they welcome large groups, so I go with the group and take them there, I'm going to think second again if I am ever in the area about taking the group to this restaurant the manager didn't make good good but not letting me pay for my meal she told me she verified everything and that what I said was correct so that is why she comp my meal read more

What a disappointment! Once food arrived at table, everything was cold. Even the beans. If I owned stock in Cracker Barrel....I would be selling. Quickly. Waitress asked "is everything okay " or.."how's it tasting, guys" ? Explaining everything was COLD, the manager offered us a "free' desert. What an awful management idea. I never thought I would say this, but I don't think we will ever stop at Cracker Barrel ever again. We should have left. We were so hungry we mouthed the cold food and swallowed it. Never again. Never.. read more

The overall experience was terrible!! If I could give a 0 I would. I have visited this restaurant several times and only go back because I love the baked potatoes and salad when done right. That's only about 1 out of 5 visits. My group was ready to order drinks and food and the waitress said oh I can only take your drink order I forgot my notebook. She said she would get the food order when she returned with our drinks. She basically threw the drinks on the table and took off to the table beside us to get their drink order. She finally returned to get our food order about 5 minutes later. We got our food except for my baked potato which she said would come out later. She brought us our check and said have a nice day. I had to find her to tell her I never got my potato. I said I will just get it to go we are ready to leave. I told her when I ordered it and again when I told her I never got it I wanted the cheese on the side. It wasn't and it tasted and looked liked it had been done for years. We also had house salads without chicken and when we got our check it said we had chicken on them. I told the waitress and she said they had no way to ring it in like that. They would have to do it at the register. There was also supposed to be 2 separate checks and it came as 1. Luckily, there was a helpful lady at the checkout who got it straightened out. Next time, I will go with my gut instinct and not eat here!!! read more

Stopped in around 10:30 for breakfast. The place was half empty, but service was slow. Found a plastic bristle in the gravy, waitress, Kimi, tried to tell me it was from the eggs. Never told the kitchen staff. Stood in line the pay while the employees shopped at the cash register. Informed the lady who finally checked me out about the gravy, she could care less. Won't be back this Holiday season! read more

Rant: Mattoon Cracker Barrel sucks! My Door Dash to-go order had barely a third of a cup of gravy for 3 biscuits, and my piece of apple pie was a half a piece at most crammed into a small round container. THEN I called to complain and was put on hold for over five minutes to speak to the manager and forced to listen country music. I would like to give them chicken fried and a cold beer on a Friday night over the head. THEN I relayed my irritation to person who answered the phone who said, "I'm sorry. Would you like to speak to the manager?" Never again. Honey Bee Cafe, welcome to the House of Heuerman. read more

Asked for a medium steak for a raw steak. Won't be going to a Cracker Barrel anytime soon. read more

Cracker Barrel Old Country Store - Not medium at all. They just want me out of here. It's so rare it's cold in the middle. - Breakfast & Brunch Near Me - Mattoon, Illinois

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The service and food are awful. Ordered the sampler with meatloaf and the chicken and dumplings with Mac n cheese and green beans on the side. We brought out chicken, the chicken n dumplings, a side of dumplings and Mac n cheese. I told the waitress what was wrong. She then brought out the meatloaf with the chicken n dumplins, still a side of dumplings with Mac n cheese. I said again what I ordered. It was then corrected but when I went to eat the meatloaf and Mac n cheese it was cold. The manager came out and did not help the situation. I did not even eat any of the meal. I would not recommend this place. Not to mention the awful smell inside the restaurant. read more

This was my first time visiting a cracker barrel and was so disappointed by both the food and the service. I will not be back. My family and I came here for lunch on Saturday as a prty of 5. There was no wait, which was nice. We got seated in a back corner and was served by a young man who was pretty friendly. While we were waiting for our food, we were given several baskets of biscuits, which were amazing. You can never go wrong with cracker barrel biscuits. These biscuits set a high bar for the actual meal. We waited for our food for a good half an hour, and when our food came, we were very disappointed. First of all, the waiter had messed up the order for two of the members in our group. In particular, my little brother ordered a medium rare state that came out as a VERY well done steak. After I brought this up to the server, he said that they could go remake it but it would take another half an hour!! Obviously we couldn't wait another half an hour for the steak, so he ate the steak but it did not taste good. Second, our food all came out lukewarm, and everything tasted bland and boring. It was very unpleasant to eat. After the server dropped off our food, he never came back to check on us. It took 10 minutes just to flag him down to get the bill. It was ridiculous. You should definitely go to a cracker barrel if you have never been to one, but I would not recommend this location. read more

Placed an order for dinner online to go. Arrived when they said it would be ready and waited for 30 minutes to get my food. Ridiculous. No sorry it took so long or anything. read more

What the heck happened?! We go here quite often. Yesterday was the last for a while. All orders were wrong. All four. My eggs were wrong, husbands eggs wrong, sons toast wrong and other sons meal wrong. Really weird. Never got jam for the toast so it sat there untouched, never got hot sauce. Had two mini cups of coffee and the second was lucky because I flagged down another waitress for a refill. Husband received maybe a two bite portion of hash casserole. Overall crummy experience. When we arrived, we entered and were told we needed masks to eat. Huh? Ok so we stood INSIDE the restaurant for AT LEAST A MINUTE while they got us all masks. We put them on then walked to our table for a whole four or five seconds. Yeah no logic there. wasn't sure if I was allowed to remove them to eat ‍but looked around for clarity. Once we got home, I made another breakfast for the family. We aren't hogs. The service and food was maybe right above Denny's. Bummer. Oh forgot to add, the waitress used a cloth mask from her pocket as a potholder to serve our plates. Then used her bare hand to put a muffin on the correct plate. She said it was clean but it was bundled with a wadded tissue and bandana ‍ read more

I entered a online order for my wife and I. Small portions, chewy eggs, questionable hash browns but the biscuits were fine. I eat lunch at the Romeoville location regularly and rarely a problem but this was a disappointment. read more

This is a complaint about the Cracker Barrel app. I ordered and paid on the app but the Mattoon IL restaurant only received 1/2 my order. Very disappointed. I Love the Mattoon restaurant, one of the very best! I don't know who is in charge of the app/online ordering but if the problems could be fixed I would purchase more meals at Cracker Barrel. I will return but not before trying other restaurants in the area. read more

The service was prompt and our food came out quickly. I definitely would order the trout again. I highly recommend the broccoli and kale salad read more

Cracker Barrel Old Country Store - Trout - Breakfast & Brunch Near Me - Mattoon, Illinois

My first ever disappointment in Crackerbarrel. Service was really bad. My hashbrowns casserole was two tablespoons TOPS. My sausage patties were tough and tasted reheated. My eggs were DRY and the gravy portion was very small. I wanted more but, after dropping the check our waitress never came back. We tried waving her down multiple times but, she would not make eye contact. The table next to us was complaining as well about the service. I'll continue to frequent our local CB in Bloomington, IL but, I don't think I'll be stopping at this location again. read more

Our food too quite a long time. Waitress and manager apologized and took care of us. Of course the food was good. Managers name was Derrin.

I've never really been a big fan of Cracker Barrel but our prison ministry trips that take us downstate results in us visiting one on occasion. The two starts doesn't mean it was bad it just doesn't excite me like a Thai or Indian cuisine or simply a blood pump clogging joint. I usually have the chicken tenders which are good but ho hum in craving. This time I went with the pot roast and for a gravy saturated dish it was nothing to make a A-OK about. The service has always been 'Yay I'm a fan' but you can only enjoy the service so much it's the food, the chow, the grub that determines a 'Woohoo' verses an 'Eek' The others in the group seem to always enjoy it since they chose it often (I'm one who prefers to go with the flow so as not to feel I need to have my way) so perhaps for the not fussy bears it is an A-OK but me I've had better. So if your in to simple and good service go for it if your in to stuffing the gut perhaps not read more

This is my first visit to Cracker Barrel and I am quite pleased with the experience. The store is well stocked and plenty of gifts to choose from. Upon entering the restaurant, there's a fireplace to the right and it makes the entire place warm and cozy. The service was great and the food was good. At this time of the year, they serve apple cider, which was what I had. I also ordered the sausage with hash brown casserole. The potatoes were a little dry though, probably left out for too long. I love their apple butter and it goes really well with the biscuit. When we're done, the server didn't give us a hard time for splitting the checks even though we're a big group. So, a big plus to that. If you want to check it out, make sure you go early because they are extremely popular in Mattoon. 3.5 stars for me. read more

I give this place 3 stars. Some days are good, some days are horrible. My family and I often Go to the one in Mattoon IL. There are days when service is horrible. For example, when my daughter and I got seated, we waited 10 minutes for our waitress to take our drink orders. We even asked the hostess if our waitress forgot about us. She insisted that the waitress will be right out. Of course after waiting 10 minutes she finally took our order. I know that this place can get a little busy but on this day, it wasn't busy at all. There were only 3 other families in our section. The good days are when we get our orders in and our food is delivered to us in a timely matter. Even though service is slow at times, we still come back here because the food is great and the price is perfect. Also the staffs here are very welcoming and nice read more

I had breakfast at mamas pancakes with bacon the food was excellent and the service was wonderful very fast and efficient I was able to sit down as soon as I sat down they brought me coffee and took my order the pancakes were delicious read more

Wonderful experience! Traveling through. The waitress was great, the management was even better. I never leave reviews but had to talk about this place. read more

A cracker barrel is a cracker barrel right? I mean they all have the same menus and things in the store but it's good. The service at this location was great and our nice server made sure my coffee cup was always full! My BF had never been to a cracker barrel so what better place to take a man who loves to eat. He got a pork chop with his breakfast!! HELLO!! ahahahaa! So yea! It was good and we went twice on our trip to Mattoon. Keep up the good work Mattoon CB read more

Convenient location off the highway. Nice and clean store and restaurant. Staff were friendly. Coffee was hot. Ham was very dry and tough. Food was lukewarm. Average cracker barrel read more

Literally, 'the old standby.' For every 100 meals you get 1 that could be improved upon. That is excellent numbers for any establishment. Very consistent. Very fresh. read more

I ordered a sweet tea and it literally had a piece of broccoli in it. The cups were uncleaned. The food was cold and disgusting. I highly don't recommend. read more

This place has the rudest staff around. The hostess rolled her eyes and the front staff made hateful comments. I will never go back here. I had a huge hair wrapped around my chicken. Never again read more

Cracker Barrel is a stand by for us when we are traveling. It is usually about the same wherever you go. The food always seems fresh and the service is usually good. I love how they have breakfast all day long. We have a party of 20 and they got us in and out very quickly. read more

Great Food, at good prices! If only we can replace all the IHop restaurants with Cracker Barrel. lol