After over 8 hours of driving today my wife ordered dinner delivered from the Cracker Barrel across the street. Gave them the address for the hotel just 200 yards away She was told it would be 1/2 hour. After 45 minutes she called to check on her order and this time she was told they do not take delivery orders on the phone. It's been ready, but We would have to come pick it up! It's hard to believe, but cold Cracker Barrel food is even worse that hot cracker Barr food! read more

We had about a 15 min wait which is not bad for a table 9. Our service was excellent, we had two service people taking care of us. We have not been to this location in about 3-4 years. All is the same inside, but floors were slick when walking in and out of dining room. Our food was on point and servings were the same as over the years just disappointed that the menu has changed so much. I forgot to take photos but nothing unusual to see. Overall a great visit. read more

Service was good. Setting is the same as any other Cracker Barrel. The Pancake Tacos were a new thing for me and they tasted GOOD. Prices seem about right. We were able to park our camper behind the restaurant which is the reason for stopping here. read more

Cracker Barrel Old Country Store - Pancake Tacos - American Near Me - Marion, Illinois

We have used CB's across the country as our kids have done travel archery and competed across the country. CB was always a trusted "go to" family restaurant everywhere we went. Covid either caused or gave them the excuse to mess up the menu and take family Southern favorites off and they seem unable or willing to recover. The food quality has fallen off drastically also. We have eaten at this location for over 20 years on our way back and forth to Nashville. It was cleaner than it has been in the past and service was good but the food has made me sick. This is twice now with two different chicken meal that I have left feeling sick so I will now only use CB for a breakfast spot till they mess that up too. read more

My husband got the catfish dinner with mashed potatoes and fried okra. I ordered the chicken fried steak with mashed potatoes and green beans. The food was disgusting. The catfish was gray and tasted like the bottom of a fish tank. Disgusting. The fried okra tasted like it was fried in the same grease as the fish and it was old. My chicken fried steak was basically a dry tasteless deep fried meatloaf. The mashed potatoes were cold, chunky, and the green beans were greasy. Nothing was edible. The service was nice and helpful. The restaurant was clean. The only thing wrong was the food. Very disappointed. read more

Never had bad food or service here. The food is always good and the servers are always attentive for a busy place such as this one. I'll be back to this one for sure. read more

Food and service were okay, but the general cleanliness of CB was way below what it use to be. Floors were sticky, window were dirty, and tables were not be bussed. Hard to enjoy your meal with flies all over. I informed the cashier and she casually told the host that I had complained about the flies. Marion CB was at one time one of their best, not any more. read more

Delicious lunch here today, the chicken and dumplings are great, tender and quality chicken used, green beans seasoned just right, and the cheese burger was surprisingly amazing, colby cheese with veggies, the patty was well cooked, thick, juicy and seasoned, one of the best burgers you can get out. Service was attentive, and kind; seating was a little odd, empty room but the seating hostess was stacking tables right next to each other. Will definitely be back for another Barrel Burger! Very impressed with the quality of the burger, I've had plenty of other places big n small quality can be found, but the Cracker Barrel burger holds its own and some. read more

I would like to give a huge virtual hug to Manager Elizabeth, Server Hailey, and everyone at Cracker Barrel in Marion, IL that made 9/24/2022 successful. This was my first time visiting this particular restaurant. I invited a very dear friend/church member (I call her Auntie Yo) to dinner and she asked to eat at Cracker Barrel. Auntie Yo is a warm and generous woman who volunteers with Alzheimer's Association in honor of her late mother (Mary F. Johnson) and does a number of other things in the community. When I learned that today she would be speaking at an event for Alzheimer's and it would have also been her mother's 103rd birthday, I wanted to make sure Auntie Yo was not alone and would feel loved and appreciated. I called Cracker Barrel and spoke to Manager Elizabeth who was immediately willing to help me make sure Auntie Yo felt special and could also celebrate the birthday of her mother today, affectionately known annually as "MFJ Day" by Auntie Yo's family. When we arrived, we were greeted warmly by the hostess and seated immediately. Our server, Hailey, was super friendly and made sure that our order was perfect. Both of our meals were delicious and we had plenty to bring home. Auntie Yo and I enjoyed our dinner and the delicious chocolate cake we were treated to in honor of MFJ Day. On the drive home and in a text message a little later, Auntie Yo repeated how much she really enjoyed the evening. I can really appreciate a restaurant team that will help celebrate the life of a loved one. No matter how old you are, you are always somebody's child. Happy 103rd MFJ Day! If you are ever in Marion, IL, I highly recommend that you stop by Cracker Barrel for a bite to eat and a little shopping. They have takeout options too. Tell them Kindra Speech sent ya. read more

Cracker Barrel Old Country Store - Auntie Yo and I celebrating the 103rd MFJ Day together at Cracker Barrel in Marion, IL. - American Near Me - Marion, Illinois

UPDATE: Yesterday morning, I decided to go get breakfast (again) at CBOCS. First time, it was a huge let down. (See my original review.) I must say that they are redeemed in my eyes (and belly). I got a more experienced female server who was (almost) very attentive to my needs. The standard coffee and cream served. I ordered the Big Momma French Toast breakfast with bacon and (3) eggs scrambled (cheese & onions). Extra butter and syrup came with it, too. For some strange reason, I requested my syrup to be warmed up, and my server gave me a lame excuse that the syrup comes in small plastic containers, and she would be unable to do so. Do I need to type out what she could have done to appease me? Never mind! Her tip reflected that slight. Overall, besides the room temperature syrup, the food and service was way better than my first visit. My confidence in Cracker Barrel has been renewed. As The Terminator once said (in an Arnold accent): "I'll be back". read more

waiter was young and inexperienced but he was polite the fried chicken that was served was not freshly cooked and darkened from overused fry oil with a strange taste and smell steak fries were edible but also not freshly cooked I dislike writing negative reviews but how else will they know and hopefully improve someday, but for now I am scratching CB off my list for go to places to eat out ! read more

We are visiting family, we are from Arizona. From jump i should have just called somewhere else but i decided to give them a shot. The receptionist was rude, we wanted to pick up dinner and she was frustrated that we even wanted to put in an order. They are working with a condensed menu which i totally understand but she wasn't helpful in offering other alternatives. We did not know what was on the condensed menu so we wasted time trying to find something to eat. When we finally picked up our food and got home i was very upset to find the food was not up to the normal standard. Along with the portion size was a joke for one side. We did order an hour and a half before closing but i don't believe that's just cause for the taste or the portions. read more

Cracker Barrel Old Country Store - I had chicken and dumplings with mashed potatoes that tasted terrible and my "side" of apples. - American Near Me - Marion, Illinois

We waited half an hour to get food and when we got it was cold. Overall I will not be going back to a Cracker Barrel again.

My family and I were coming back from a family vacation and stopped by this location around 730. We were seated quickly. We order drinks and the waitress brought my wife's drink order which wasn't what she wanted. Then I used the restrooms only to discover after using that the bottom of my pants were soaked with wet fluid (water or something else). The one my children feel on the floor and obtained a big grease stain on their clothing follows by the stick floors to the restroom. The waitress and hostess were nice. read more

Waitress was attentive and helpful and she made my cold brew coffee well! Atmospheres great decor is great prime location!

3rd time here very disappointed and unsatisfied about service served coffee a few 10 minutes ago. People next to same wait staff already ordered their meal 2 time manager told me to come back waitress having a bad day read more

Amazing service and excellent food here! Food took no time to arrive at our table and the service was phenomenal. Would recommend!

The food was ok but not the best. they add to much grease and don't like, it they occasionally burn their pancakes, even da baby didn't like it! But the service was very nice and kind. The ambiance was ok was not dirty mostly clean. read more

Have eaten here several times and it's always good. I have done breakfast and dinner. Blueberry pancakes with blueberry syrup NEVER disappoints. Staff is always friendly. read more

After dropping our daughter off at SIU we were looking for a nice meal. First of all the floor under our table looked like a drink had been spilled and we had to ask 3 people before we got it partially mopped up. Took 20-30 minutes to get our drinks. My daughters water had what looked to be an ant in her ice cube. 40 minutes after we ordered we are still waiting on our food. This gave me plenty of time to write this review. Daughter ordered chicken and dumplings and it came out with no dumplings. We will never go back to this location. My first bad Cracker Barrel experience anywhere and it was a doozie. read more

Souther fried chicken ordered, supposed to be 2 white 2 dark, Received three dark and a tiny wing. One of the thighs bled when i cut into it. Green beans were bush and cold. Tray of biscuits were stone cold. Second meal of beef dinner had two 1 inch x 11/2 inch pieces of beef then a plate full of fat. Thius is second failure in a cracker barrel meal in a month. Appears they have lost their way as in the past you could be guaranteed a fairly good meal read more

Good as always. Asia was my server. She was prompt, checked on me, refilled my drink and flawless in her service. Food was great as always - had the daily special. Place was packed on a Wednesday night so they're doing something right. Love the gift shop in the front of these restaurants. I'll be back. Thank you Cracker Barrel. Well done. read more

My meal was delicious and the service was very good. This was right next to my hotel (which was horrible, don't go there-Best Western) But other hotels are nearby. I loved the mashed potatoes. read more

Had chop steak. A hockey puck would have been more tender been more tender . Beyond well done burnt to a hard rock.

This is the worst restaurant I have ever been to. The managers suck and so do the servers. A little girl named Courtney is rude and nasty. I am letting everyone know to never come back here read more

We are traveling and stopped in first dinner. Food was great temperature and prepared well. Peyton was our waitress and was attentive and gave awesome service. I had chicken and dumplings with a salad. Everything was fresh. read more

Oh Cracker Barrel. Why does your food have to suck? My husband pointed out my issue with Cracker Barrel (why go to a shrink when you can just get married?). I have all these fond memories of going with my now deceased Grandmother when we went on road trips and so it stirs this warm feeling in my heart when I hear the name. But the food is just average and, often, like my experience yesterday, TERRIBLE. We had to get up before dawn to get on the road home to Chicago from Memphis and stopped here when we finally couldn't take the hunger anymore. My husband did it reluctantly and was pretty vocal about the food being crappy. I however, got the afore mentioned warm feeling in my heart when I saw the sign and since he loves me, he relented. Why? I dunno. He's kinda stupid I guess. I promise, Honey... next time, I'll remember how bad it is and won't beg. The country fried steak was EASILY the WORST of its kind I've ever had. It reminded me of a piece of battered, fried tendon-y leather. Disgusting. I only ate half. THAT says a LOT about the quality of food if even *I* cannot choke it down. You've fooled me once, Cracker Barrel. Fool me twice? Shame on me. read more

Hostess on this date at 3:12pm is rude. Period. End of story. (Say excuse me when you barge into someone's table to light the lanterns) Not busy. Took 10 minutes for a server, Jodi, to show. She was sweet, but overwhelmed. Used the phrase "no problem" as her default to everything. (Suggestion to Cracker Barrel: Take a lesson from Chick-Fil-a and train your employees to say "my pleasure".) I ordered the Good Morning Breakfast (310 calories) calories with a side of whole wheat toast with honey (150 calories). My picture shows the meal. Notice the missing turkey sausage. That came 10 minutes after my plate arrived. There were plenty of chairs to sit in outside. The gift shop is stocked except for the one item I came in to buy. It's right off the interstate. Yea. It's food. read more

Cracker Barrel Old Country Store - Low calorie breakfast. - American Near Me - Marion, Illinois

Good, stable food entrees, ample serving size. Staff stressed due to lack of help but worked efficiently. Always busy so waits can be lengthy. Good place to sit & chill. read more

Don't order online or through the app. I don't think even they check those orders. The food I ordered (just 2 meals, not a big order) on the app said it would be ready in 20 minutes. I waited for curbside pick up ... and waited. I even called the restaurant to check its status when the food was more than 15 minutes overdue. I don't think they had even started making the food yet because it was ANOTHER 30 minutes before they brought it out!! Not even an apology, let alone a discount, for a one hour+ wait. I'll admit the food was decent after we FINALLY got it, but I won't make that mistake again! read more

Personally, I like Cracker Barrel. From the country store to the country cooking, CB proves to be consistent. I love going in the winter months and eating near the big fireplace. Puts me in a vacation mode. Lol. I would give this CB a five star, however the service was a little slow for some reason...and they weren't extremely busy. Had to ask for ketchup 3 times before I actually got it. But the food was the quality you expect from CB read more

This is in response to the manager. I am not going to bother with any follow ups as to my review. My wife and I are done with the Marion Cracker Barrel, but, will visit other locations as we feel that one bad location shouldn't affect the others. Use my post, (along with any others), as an eye opener as to where your business is heading. You can't keep blaming covid-19 for everything. read more

Horrible customer service got there to order to go request at a server to take my order. The server got there and asked me if I was ordering to go I said yes and she walked away then another server came took my order I even paid ahead of time .waited almost 40 minutes. Got tired of waiting. Requested a refund took another six minutes for that horrible place . read more

The food was cold and pancakes tough , would not melt butter , awful food and we had food after about 45 minute wait , but nothing to eat it with . Always loved it before , now it's really gone down hill . read more

I will never eat at this Cracker Barrel as long as it is standing. Party of 4. We were seated all the way in a back corner at a table that was DIRTY. They did not take the time to properly wipe down the table or pick up the disgusting mess on the floor from the barbarians thast were seated there before us. We told the server and one of the managers. They apologized, and said it was unacceptable, and cleaned it up...but they still let it happen. If this is what they allow their employees to get away with in the front of the house, I hate to see what goes on in the kitchen . I love Cracker Barrel and frequent them often...but NOT this one...Never again. GET IT TOGETHER MARION, IL LOCATION. read more

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First they took molasses now french dressing, and Italian are gone. Small portions. Used to love. Now just a chain ran by investors that could care less. read more

They accidentally messed up our take out order and when my husband went in to get it straightened out the manager was so nice and practically duplicated our order for us. Will definitely recommend and be back out next time through town. read more

I'm very happy with this cracker barrel! I've been to quite a few during vacations, however, today (2/2/2018), this one made me happy. The waitress was very tolerable of my neighbors kid, who came with us. He chose to play with a car near her and make loud noises in which she smiled and laughed. It made me very happy to see that. The food was good too. It could have been better in which I like my dumplings thicker more than thinner, but I really came to review the waiting staff. read more

Cracker Barrel Old Country Store - Raspberry lemonade I got. - American Near Me - Marion, Illinois

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We're having lunch at a Cracker Barrell in southern Illinois. Must be the worst ever. Server has had an attitude from the get-go. Asked immediately if we were from Texas??? Guess because husband said "y'all"??? My salad plate has been sitting there and sitting there, even after meal was delivered. Brought me the wrong chicken dish that was BURNT. She just threw the plate on the table. NO KIDDING! she decided she was gojng to argue with me about the dish. Then, she stated, "I may have thought you wanted the other chicken dish." Just like you may have thought I asked for Italian when I asked for Basalmic Vinegrette dressing???? I still don't have my food and husband is done with his meal as i write this. Kid across from us has a flashlight he keeps flashing everywhere and it keeps hitting my eyes. I mentioned to the server if she could let them know to have the kid stop flashing the light. She just looked at me and walked off. Came back with my burger that I didn't order well-done/on verge of burnt, but medium. I ordered MEDIUM. Not well-done. It was bland. At that point, I just decided I am done with saying anything. I was HUNGRY. Mentioned that to the server and I did tell her I was too hungry to have my food go back yet again. She came back with our check soon after delivering my food. Uhhh, thanks for asking if we wanted anything else (she didn't). 10 minutes later, came back and asked if there was anything else. Took almost 2 hours from the moment we walked in until leaving. Only reason I am giving two stars is because hostess, host, another server, and cashier were all very pleasant like all other Cracker Barrel restaurants. read more

Was told wait 35 minutes and took over an hour. There's definitely not an order of checking in, 6 people they could not pull together tables of a 4 & 2. When seated took server at least 10 minutes just to acknowledge us. We made sure we were ready to order when she came back. Took over 20 minutes to get our food, oh and no silverware. Pretty sure not going back. read more