Our waiter Tim was absolutely amazing! Best service we have ever had . He was attentive, very cheerful , happy , and just overall great . I can't say enough how great he was , he made it a whole experience. Cracker Barrel is so lucky to have such an incredible human working for them . read more

Unfortunately, our experience with the service was very disappointing. We were seated and then waited quite a while without anyone coming over to greet us or take our order. Our server, Sabrina, passed our table multiple times but seemed confused about whether or not we were her table. Instead of checking, we were simply left waiting. Eventually, I had to get up myself and ask another employee if she was Sabrina. She wasn't, so she went to find Sabrina for us. Even after that, our server still did not come over right away. A gentleman who appeared to be a manager eventually had to step in and check on us because of the confusion. What was most frustrating was the lack of initiative. If guests have been sitting at a table for an extended period without being helped, someone should notice and simply ask, "Has anyone taken care of you yet?" Even if it isn't technically that employee's table, it takes very little effort to check rather than repeatedly walking past customers who are clearly waiting. Management should not have to step in because employees aren't communicating about whose table is whose. Better communication and more attentiveness would have made a huge difference. Unfortunately, based on our experience today, the service was very poor. read more

I ordered the merry berry tea which my i add i get every year because it is soo delicious, i ordered the New (brought back menu item) Uncle Hershel's Breakfast which i used to always get when i was younger it gives so much options and great price ! The staff and my server was amazing very kind, and swift my servers name is Edward! read more

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Cold food served. Refrigerator cold not even room temperature. Nasty. I'm sure I'll get some food borne illness from this. read more

Cracker Barrel Old Country Store - Spit out the cold sausage. Eggs were barely edible. - American Near Me - Albuquerque, New Mexico

They are very slow. Not a lot of customers but slow to take orders and slow to prepare the food We left, simple breakfast and they could not complete read more

I was out running errands and wanted to pick up food on the way home. I pulled up Cracker Barrel on the website and tried to order curbside delivery. The website wasn't completing my order, so I called the store directly. Here's the conversation: Me: hello, I'd like to place a curbside pickup order CB: sure, what would you like? (She proceeds to take my order, gives me total and says it will be ready in about 15-20 mins.) Me: do I call you when I get there and let You know to bring it out? CB: no, you'll have to come inside to get it. Just speak to the cashier and we will bring it to you. You can only do curbside on the website. Me: I tried but it isn't allowing me to complete the order, so I called. CB: that happens a lot! We get many complaints about that. You should call corporate to complain. Me: I'd rather not come inside. I have a sprained ankle, my dogs in the car and I have groceries. CB: sorry, we can't help. But you're welcome to come inside. Is there anything else you need? Me: Nevermind. Cancel my order if you can't accommodate. CB: are you sure? Me: no, that's ok, just cancel CB: ok sure. You'll have to complain to corporate about that website. Why didn't she tell me right away she couldn't do curbside over the phone? 2- if it's known issue, why is it the customers responsibility to call corporate? Why isn't CB handling the known issue in-house? 3- why can't you do curbside over the phone? Anyway, I won't call corporate. If CB isn't worried enough about it, neither am I. read more

The restaurant was clean with plenty of open space. Our waitress was MYA and she was attentive and friendly. She made sure we were well taken care of. The Shepherds pie was delicious. We're from Nevada read more

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Their customer service is HORRIBLE! We order from this store at least 1-2 times per week. I called them 6 times to place a to go order, I got hung up on 3 times and 3 times no one answered. Lots of young kids on their phones, and nobody helping customers....CUSTOMER SERVICE HAS GONE TO HELL! read more

I enjoy the comfort food here. Warm enjoyable atmosphere. Bernie, my server was excellent. I had the fried shrimp with steamed broccoli, fries, hush puppies and fried apples. Tasty and simple... read more

Time for an update. I love coming to Cracker Barrel. I have a favorite dinner here, one that appeals to my desire to have a great "home style" meal. Home style meals are the forte here. Meals you might have had as a kid, simple, somewhat nutritious (depending on what you choose). Don't get me wrong, I enjoy more gourmet type meals, but, honestly it's just too much on a regular basis. Today I had my grilled chicken tenders, green beans and chose a side salad instead of my typical broccoli. Corn muffins and iced tea. So good. Service is always home town friendly, although sometimes getting seated is slow. But there is the store you peruse while waiting. So many fun things to look at! This particular Cracker Barrel is our fav in Albuquerque. I'll keep coming, if Cracker Barrel keeps cooking up the home meals I crave. read more

Cracker Barrel Old Country Store - American Near Me - Albuquerque, New Mexico

Excellent breakfast. Our waitress MISTY was so patient and cheerful. Very timely and always professional! Cold orange juice and hot coffee. read more

This Cracker Barrel is located just a few blocks north of I-40 and Coors Boulevard in Albuquerque, New Mexico. There were quite a few problems that we encountered: - Waitress took 5 to 10 minutes to greet us and take our order; - They gave us the wrong sides with our order; - Ten minutes after ordering, the waitress told us they didn't have any chicken and dumplings, we needed to order something else; - They left the bacon off my bacon-cheeseburger; - The food was lukewarm. Overall, not a great experience. Doesn't exactly make me enthusiastic about eating here anytime soon! read more

Cracker Barrel Old Country Store - Chicken tenders meal. Very generous portions (6 tenders), but a little heavy on the black pepper. - American Near Me - Albuquerque, New Mexico

My boyfriend and I visited this location and unfortunately had a very disappointing experience. The wait time was extremely long, and when our food finally arrived, our order was incorrect. We ordered French toast to go and specifically asked for syrup and butter. We were told both items were included in the bag, but when we got home, neither was there. To make matters worse, when we went to check out, the staff couldn't locate our ticket and asked me to identify the server who helped us. It turned out she had been holding our ticket the entire time. Overall, the service was disorganized, our order was not handled correctly, and the experience was frustrating from start to finish. read more

Glad this store didn't change its look Food was good Service was also good We were at the Balloon Fiesta from CA and had to make a stop at Cracker Barrel read more

I really appreciate that Cracker Barrel supports the RVers by allowing us to use their parking lots for overnight parking. There is no charge for this. They would like you to please buy a meal, or shop in the store, but it's not required. And you're expected to treat the parking lot with respect, i.e., no trash or campfires. So thank you, Cracker Barrel. The store was clean and the restrooms as well. [Review 21086 overall - 133 in New Mexico - 49 of 2024.] read more

Cracker Barrel Old Country Store - Cracker Barrel at 5:30am - American Near Me - Albuquerque, New Mexico

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We eat at Cracker Barrel at least a couple of times a month. It's not too hard to find a relatively healthy option for lunch or dinner - the grilled trout and smokey southern grilled chicken are good options. Breakfast features huge portions; you could easily get two breakfasts out of one order. I usually order the Momma's Breakfast, which has two eggs, bacon or sausage, and either pancakes or French toast. It's pretty much the smallest order on the menu and it's still a lot, but it's tasty. The servers are always friendly and helpful. read more

We enjoyed our meal. I ordered the mommas French toast for 11.99. Forgot to ask for crispy bacon, but the French toast was out of this world. A new meetup spot for me and my bestie! Love the atmosphere! read more

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I rarely find myself at Cracker Barrel these days but have to admit I actually like this chain...a lot! I just love that their shops are attractive (with lots of cool retro/country shopping items) and a good selection of items on the menu. Plus, who wouldn't enjoy good comfort food once in a while, right? I had a chance to try their Biscuit Benny and honestly thought it was such a great deal! It was just a little shy of $12 for a large, delicious meal that came with 2 sides of choice (I had their fried apples and hash brown casserole as my sides). Yummy! The only thing is..while I thought the meal was a great deal (taste and price wise, the drinks are a bit pricey (my refillable.soda was $3.49..not a deal compared to my actual meal comparatively). That said, all in all, I paid just shy of $20 including taxes and tips for such a nice, heavy breakfast/brunch meal that would probably last me all day! Great staff..and I love that now you get a receipt with. QR code that you can just scan and self-service pay for the service without going up to a counter to pay for your meal after.you are done. A great way to streamline operations+improve customer experience for sure! read more

Cracker Barrel Old Country Store - Biscuit Benny $11.89 (comes with 2 sides; I picked fried apples and hash brown casserole) and diet coke ($3.49) - American Near Me - Albuquerque, New Mexico

A great consistent chain, old time theme and decor, fun old school style gift shop. Food is good and service is great. Our waitress helped us order with our little in mind too. read more

Went in for a specific Halloween item and unfortunately they didn't have it. A young lady helped me and even went to the back to see if they had it Great customer service and lots of fun things in the store read more

Took 40 minutes to get our food. They said ours was given to another table. We were told the manager would come and talk to us. Never came to our table. Some of our order was cold. The server was very nice. read more

I went today with my mom and sister. I ordered the old timers special, my sister ordered the pancakes and catfish, my mom ordered off the a la carte menu. While waiting for our food we saw Alondra our server rolling her eyes at other customers simply ordering their food. When we got our food my sister got her food exactly as she ordered it i got the eggs (cold and undercooked) sausage(cold) and grits(sucked) my mom got handed the same thing as me witch was extremely odd when I told her I was also supposed to have biscuits and gravy and revealed that she CHANGED MY MOMS ORDER instead giving her the old timers special! IM SORRY BUT YOU DONT CHANGE SOMEONES ORDER WITHOUT ASKING! This brought my mom to borderline tears. We go up to pay and ask for the manager she comes and tells that she'll talk to Alondra and we didn't have to pay for our food. Only upsides were the manager and Tim. Tim was the server for the table next to us. We love Tim give him a raise. read more

I stopped in here today to look for a specific dolly parton t shirt. Unfortunately, they did not have the size of the exact one that I was looking for in stock. I asked the employee for help. And she was able to direct me to Where. I needed to go and find it. The store/ Restaurant was very, very busy. But everyone seems that they were out enjoying dinner. Well, probably shopping for the christmas holiday. read more

Cracker Barrel Old Country Store - American Near Me - Albuquerque, New Mexico

The food was Great!! The service was Amazing!!! Carla was very attentive. Will definitely be back.

I let the server know I wasn't happy with our experience and he started to debate me. I'll never eat there again. It's called customer service, try it sometime. read more

To be honest I love Cracker Barrel but on this particular day, it was busy and lot of waiting time. They took one hour to attend us and one hour to serve us. The food was wrong, we had to return it, and took a long time to get it right. Overall, I did not like the experience and I would not eat at this specific location! read more

We waited several minutes at our table to be greeted and give drink order. We then waited 45 minutes for our food. No bread no information from waitress. Several people were seated and just up and left because service was so bad. Food quality was not as good as it once was. Barely warm. Much smaller portions. Will definitely not going back for a long while! read more

I must say, I had two really good meals at the Cracker Barrel while in Albuquerque. Service was wonderful and quick. The followup was frequent. The meals were delicious and warm. The restaurant is always dependable.It always has the right look. Everything is clean. Once I had the roast beef and the other visit I had the pot roast. The sides were creamy mash potatoes and broccoli. Just really good food. Plus corn bread and biscuits love the gift shop too! read more

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went there a couple weeks ago, love their meatloaf. My friend ordered the shepherds pie too much grease in the bottom of the plate my meatloaf came out barely warm their excuse it's kept in a warmer if I wanted it hot enough they could put it under the fire poor excuse I bet if I use the thermometer it wouldn't even reach 100° waitress was a bozo I was supposed to have three sides but I let my friend have one of my sides and that was a salad nowhere in the menu or anything posted says at Up charge so I had to pay four dollars extra and then he took away one of my sides which is not cool with me. Then we ordered Coca-Cola cake , which they are famous for and a little bit of ice cream could they afford it it was the smallest scoop of ice cream I've ever seen the cake was stale you could tell it was sitting out for a while because it was crusty and yet they still wanted to charge me almost 6 dollars. The waitress was thrown back when we ordered water only because I'll be damn I'm gonna pay four dollars for a drink all in all it was very disappointing. read more

It's been years since we've eaten here, then it was during COVID and our options were take home or outside. Today we eat inside. We walked into a building with an abundance of antiques on the walls, nostalgic sodas and candy treats - and we hadn't gotten to the restaurant portion yet. They'd just opened so there was plenty of room to sit. Menus and drinks came quickly. Ordered and now a short wait for it to come out. Old Timer's Breakfast (2 eggs over easy, thick cut bacon and biscuits & gravy) and Bacon & Egg Hash Brown Casserole. Eggs came out as ordered - bacon however was not thick cut as advertised. It was a regular cut. Biscuits were fluffy & gravy had good flavor. The casserole was excellent - bacon was thick cut, onion straws added flavor & it was loaded with cheese. Definitely predictable comfort food and we didn't leave hungry. read more

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We've been traveling across the country for the last week, staying at Cracker Barrel's every evening and having breakfast every morning. It has been the greatest experience and we've been telling everyone what a great experience it's been being able to rely on Cracker Barrel's that are so prevalent throughout the country. This was the first Cracker Barrel (and we're nearly clear across the country from Philadelphia to Albuquerque), where they made us move because they said they just don't like Cracker Barrel's policy of welcoming RVing families- Even though it is a Cracker Barrel's policy. It's not like we are sleeping in our car, we have a brand new beautifully converted 60 passenger school bus. We went inside to talk to management to verify the security guard kicking us out, because Cracker Barrel's website nationally, just six days ago said they are glad to welcome RVing families on a post . Management refused to let us stay after going inside to ask and explaining we had breakfast plans for the morning at this location with friends. They make us move (husband and wife and our newborn) across town at 9 o'clock at night when the Cracker Barrel was already closing! Literally did not want our patronage in the morning. To make matters worse they had RV parking in the back of the building! We are disappointed and very frustrated and it's definitely not a good customer service standpoint for this location to not honor a policy of their national chain. read more

Noticed after eating a drumstick that the fried chicken we ordered was raw and undercooked. We were completely disgusted and could not complete finish our meals. When we called to speak to the manager he was extremely rude, never apologized, and then asked us to bring in the chicken to show him. After asking why this was necessary, he dismissed us and told us he would only offer us a credit of $7, on a $44.60 ticket. I asked if he would eat undercooked chicken and he said yes he would, I do not and will not trust a restaurant manager who would eat raw chicken as this means he's OK serving this to people. WILL NEVER EAT HERE AGAIN!!! read more

Asked host for a different table, she refused and wanted me to get back on the waiting list and able to get a different table after waiting 30m to sit. Waited 45 minutes to get a water then waitress spilled her tray on my toddlers head, restaurant manager did NOTHING but promise a conversation with her staff. Didn't try to move us, cover our drinks nothing, no resolve. read more

We should have just walked away, when waitress initially came to our table. They were out of numerous food items on a Friday night at 6pm. Including hash brown potato casserole, chicken & dumplings, dumplings only, carrots, mashed potatoes, and soup. We should have just paid for our drinks and left. Instead we waited over an hour and 10 minutes to receive our lukewarm pot roast and hard, barely warm fish fry. As a WI girl that was raised with fish fry's, this shouldn't have even been called that, I literally had to use a knife, just to attempt to cut it!!! I totally feel for the employees that were put through this crap show. We've never been at a Cracker Barrel check out and not been asked how our meal was. When my husband said he noticed that cashier didn't ask how our meal was, the poor lady at register said she's been yelled at all shift. read more

We had a nice server but our corn bread and biscuits were over cooked or old. We were never offered refills on our drinks and the salad was wilted and very sparse. Eastside location is better by far. . read more

Food was good I always have the lemon pepper trout with a side of fried shrimp about 20 bucks not bad. Service was great very attentive waitress and manger stopped by to say hi as well. Music was playing not to loud, just loud enough you could enjoy your meal and still have conversation. read more

Cracker Barrel Old Country Store - Dining area - American Near Me - Albuquerque, New Mexico

Our waitress Natalia was amazing, she was so sweet! She checked on us every little while and all around provided great service 10/10 to her and the mamas French toast was great! read more

Ordered food to be picked up at 1:45pm. Parked and let them know my curbside number. Everyone that ordered and parked, got their food. 6 employees came to ask me for my name until I finally refused to give it to them. At 2:15pm, food was delivered to me with no utensils and a food item was missing. They offered me a an extra pie just for waiting: told them to keep it. Horrible horrible horrible. read more

I ordered carry out and ordered chicken tenders. When I got home and opened the plate the tenders looked dark. When I took a bite I had a bitter burnt taste. It was not good to eat. I was expecting some butter and Bally for the biscuits and there was none. Overall a very poor dinner. read more

Great food at reasonable prices Ate there last night Favorite restaurant !!!!!!!!!!!!! read more