After going to 3 other repair places that all told me that it would take a week or more to get a…read morenew screen for my iPhone 11 Pro Max I stopped in at Cellular Nerd. Eric was super friendly, answered all my questions, had the part on hand and got to work immediately. While I was waiting some lady came up and was being very rude. She claimed that Eric messed up her phone. He tried to explain that the part he replaced was defective. He refunded her money and offered to repair her phone again, but she continued to throw a fit and make threats. Eric handled the situation very professionally and even got my phone fixed in the middle of it. I will definitely take all my future phone repairs to Cellular Nerd.

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

Did not help with a quote, reached out multiple times via phone, yelp, facebook, nothing every…read moretime, can't give them any other rating based off never having contact with this business, but based off customer service and willingness for new prospect and business, place is lazy

I never broke a screen on any phone until 2021...and it wasn't cracked. I had the iPhone 11 Pro…read moreMax. The thing was a monster. I always keep it in a case with a screen protector, but coming out of my SUV in the dark going to a work out at The Bluffs, the phone slipped out of my purse and fell on a corner from pretty high up. I noticed a green line. I thought I was screwed because I'm temporarily living in Pensacola, FL renovating homes and there is no Apple store here! So, I checked Yelp and found this place. I need my phone to make money so I didn't hesitate to pay the fee to get it fixed. Not only did they fix the phone in one hour back to the way it was but they were also able to apply a new screen protector for me within that hour. I don't see myself breaking my new iPhone 13 Pro... i'll never get a max again because that crap is too damn big for my little hand...but if anyone in my fam breaks another screen I know where to go!

I went here to replace the back of my IPhone 15 pro. I wanted the genuine apple part which they…read moredidn't have in stock but they were able to order it. It got there the next day and they did the repair in 2 hours. Great quality and speed of repair I highly recommend.

Went to staples to make 6 copies. Charges came to more than 4.00. When I asked the young girl at…read morethe counter why she said that's the correct charge for color copies. I told her I didn't pick color. She told me the copiers are always set to color you have to change the settings to black. Since when?! I've been printing there for a while and have never had to change the settings. Looks like staples has come up with a way to make more money off of their customers. She didn't even offer to correct the bill. Very disappointed probably former customer.

I checked online for stores in the Crestview area that fix mobile phones.....Staples was listed,…read moreand their site showed, "mobile phone repair." I call them, they said they don't do mobile phone repair! I asked why it is on their site ...... didn't know! No impressed with knowledge or customer service here.

How refreshing to meet a local honest businessman who not only fixes your problem, but also…read moreexplains why it happened, and how to fix it yourself next time. He fixed my cell phone in front me in scant minutes and expained it all. Thank you so much for all you did.

First rate service and value front to back. (1) Actually replied (quickly) to my email inquiry. (2)…read moreProvided preliminary diagnosis and estimate to determine if repair was a cost effective option (older iMac) at drop off at store (3) Repaired in the time promised at the price quoted. (4) End result was a repaired and useable computer at a fraction of the cost of a new one. Highly recommend !

I thought my phone was fried, (dropped in salt water), but they were able to retrieve my data!read more

My Samsung s22 started acting up about a month ago--lagging, freezing, shutting down and…read morerestarting. I took it to Verizon to check it out, and they referred me to their online support. The online support told me a few things to try, but could not remotely access my phone at this point, but said they would call me back 4 days later (@ 4pm) after I'd done the things they suggested. They didn't call back, and I went back to the store. They then referred me to Express Mobile Techs. These people are truly AMAZING! After examining my phone, they determined it was the motherboard. After costs comparison vs a replacement with the s25, I opted to buy my phone from them. Taylor then spent a few hours (!) trying to transfer all my data to a computer for backup between the lagging, shutdowns and restarts and then transferred and setup my new phone for me. She was able to unlock some frozen apps and also retrieve text messages that my phone had deleted. Verizon would never have done all of this! Additionally, about 4 or 5 years ago, they were able to retrieve data from my husband's phone that had suddenly become a "brick" while he was working from home! I had forgotten their name and where they were located when my phone went bad. I'm so glad to have found them again and will refer all my friends! I'll be taking in an older desktop for some work soon! They truly are EXCELLENT!

My son got mad and destroyed the digitizer on his 10th gen Apple iPad on Christmas day. I looked…read morearound and saw relatively good reviews from Sarge's. They fixed the damaged digitizer, and even re-bent the case into position. Looking at the device now, you can't even tell that it was damaged. I felt that the technicians were honest and friendly, and the price was slightly lower than I was expecting (Apple parts cost Apple prices, unfortunately). My only complaint would be that it took around 3 weeks to get it fixed. Apparently they lost some key personnel, and were pretty backlogged over the holidays. Overall, I recommend Sarge's. The quality of their work is very good, and the prices are reasonable.

Broke the glass on the main camera for my iPhone 14 Pro Max. Sarge's was about to fix my phone as…read moresoon as I brought it in and very fast. A few days later, a piece of glass worked itself loose under the new glass and Sarge's removed the new glass, removed the broken glass that came loose and replaced the new glass again without question. The replacement and correction was all under $70 which was a better value than any other location in the area.

Brought a Roland Guitar synthesizer in for quote and possible repair on 4-26-26 , it sat there for…read morea couple weeks , I had emailed them with the info on typical repair from a retired Roland Guitar specialist to help because I was not sure of there knowledge on repairing these. Not one time did I receive any correspondence regarding my equipment . When I did call no one seemed to know anything about it. I only called twice and went into the store once to check on it. The last time I called they threw out a number of $1500 for cost of repair without any explanation of repair , no written quote nothing. I told the guy I would be there Saturday to pick it up. He stuttered , ummmm we will have to make sure its back together. I said thats fine make sure its ready I will be there Saturday. I picked it up today 5-9-26 and I can tell you it did not look as though it had been touched because everything in the case with the guitar was exactly as I left it. The girl was very nice as she was the same person who took in my equipment and took my $150. The $1500 quote they tossed out didn't bother me in fact I would have paid it if they would been honest and corresponded with me. But thats ok, I got my stuff back and paid $150 for nothing , lesson learned! This was the Enterprise location!

The Enterprise branch of this company charged me $245 to repair a car ECM. We gave the ECM to them…read morein July. It's the end of November and the ECM is still not fixed. I would not recommend this company to fix anything more complicated than tinker toys and they probably would require supervision to complete that.

Quick and cost effective repair of cracked screen . In under an hour . Great service ! Friendly…read moretech !

Both workers were courteous, helpful & kind! They went above & beyond to help us! Highly…read morerecommend!

Had very good experience with John at The Phone Doctor. He was very patient with my wife and I,…read moresince we are both Technically Changled. She had to buy a new phone because of the new 5G program. John was able to transfer "all" to her new phone and spent time helping her motor around her new phone. Recommend everyone with cell phone problems. stop in John would be pleased to assist. Warren and Norene Navarre

Great fast service in a convenient location. Drop off service. I was provided an estimated time…read morefor pick up and the phone was ready when I returned as promised. Couldn't ask for an easier, expedient transaction. I will gladly support this local businessman should I drop my phone again......ouch.