1. Bay Networking & Computer Repair

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Niceville, FL

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Bay Networking & Computer Repair

3.0 (2 reviews)
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Destin Computer Tech Support

Destin Computer Tech Support

(7 reviews)

Great experience here…read more I called to see if they could help, but my phone had bad reception and we got disconnected. A few mins later, they called me back! I was already pulling into their parking lot. Dan greeted me, and we got down to business. He was attentive, offered different possible solutions, and we found the best avenue. I can understand how these guys stay busy; they're professional, personable, and efficient. I think we showed up at the right place at the right time. No one hopes for a computer issue, but when it happens, I hope people like this are around. Thanks, y'all!

Took my I-Pad in on a Monday for a screen replacement. Was told by Brian that they were his least…read morefavorite things to do, okay why did he point that out? He told me over the phone it would be $149. Then wanted to charge me $165 in person. When I mentioned what he said he honored the $149. Then he said he had to order the new screen and it would take a day or two to come in. He said he would call me Thursday or Friday. I made sure to point out I was anxious to get it back as I am a musician and have 300+ songs stored on it. On Friday afternoon I called him after hearing nothing. Brian was rude and said I told you we were backed up and it wouldn't be till Monday or Tuesday (That is not what he said). He continued to say you can come get it and I'll refund your money if you prefer. He was rude and short. I just wanted him to do what he said he could do. Six days later again I call him after hearing nothing. He said did you get my message on Wednesday (I had no message). He then said it would be ready Thursday afternoon by the time my wife gets there. When she arrived he told her it needed an additional part it needed to again be ordered and would be ready Friday or at the latest Monday. I called on Monday and left a message. Then my wife called and was told Brian was off that day and it would be ready Tuesday. Finally on Tuesday Brian called and said it was ready. 15 days of miscommunication and run around. Now my camera doesn't work when I reverse it. Half the screen is blacked out. After two weeks the home button quit working! What a joke. No way will I take it back. I found Brian to be arrogant and rude and a bit full of himself. Absolutely terrible communication and customer service. No apology for anything but rather he blamed me for the way I broke it. I regret that I didn't just buy a new one. I would never use this business again.

Bay Networking & Computer Repair - itservices - Updated October 2026

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