The kids that work here are super nice and knowledgeable. They were fast and efficient. Broke my…read moreiPad and got it fixed the same day. Will use them again!

Went in today to see about getting a phone fixed and the younger tech was helpful, polite and…read moreknowledgeable. Older tech interrupted our conversation and was rude and very unpleasant. I took my business elsewhere. Would not recommend.

I never broke a screen on any phone until 2021...and it wasn't cracked. I had the iPhone 11 Pro…read moreMax. The thing was a monster. I always keep it in a case with a screen protector, but coming out of my SUV in the dark going to a work out at The Bluffs, the phone slipped out of my purse and fell on a corner from pretty high up. I noticed a green line. I thought I was screwed because I'm temporarily living in Pensacola, FL renovating homes and there is no Apple store here! So, I checked Yelp and found this place. I need my phone to make money so I didn't hesitate to pay the fee to get it fixed. Not only did they fix the phone in one hour back to the way it was but they were also able to apply a new screen protector for me within that hour. I don't see myself breaking my new iPhone 13 Pro... i'll never get a max again because that crap is too damn big for my little hand...but if anyone in my fam breaks another screen I know where to go!

I went here to replace the back of my IPhone 15 pro. I wanted the genuine apple part which they…read moredidn't have in stock but they were able to order it. It got there the next day and they did the repair in 2 hours. Great quality and speed of repair I highly recommend.

Broke my watch that I've owned over 20 years while replacing the battery. He admitted he broke it,…read moreand suggested I take it to a watch shop for repair.

I went there to replace a generator battery and my old one leaked on my floorboard. I didn't…read moreunderstand the urgency, thank goodness they did. They cleaned up the spill and replaced my battery for me. The owner Matthew Hartford was over the top (in a great way) willing and helpful. I have used them before and will continue to use them moving forward.

After going to 3 other repair places that all told me that it would take a week or more to get a…read morenew screen for my iPhone 11 Pro Max I stopped in at Cellular Nerd. Eric was super friendly, answered all my questions, had the part on hand and got to work immediately. While I was waiting some lady came up and was being very rude. She claimed that Eric messed up her phone. He tried to explain that the part he replaced was defective. He refunded her money and offered to repair her phone again, but she continued to throw a fit and make threats. Eric handled the situation very professionally and even got my phone fixed in the middle of it. I will definitely take all my future phone repairs to Cellular Nerd.

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

I took my phone to Hector twice. The first time was a wonderful experience, he was very…read moreprofessional and I couldn't be happier. Just replaced the screen on my phone for me. Impressed. The second time was a nightmare. I found out the hard way regardless of the image he projects to you, he is actually unethical and dishonest. I went back to him to get the battery replaced in my iPhone. When I got the phone back he put the case back on it instead of letting me inspect it first like he did the first time. I thought it was weird but didn't think much of it till I got home. Then I saw that the screen was hanging off the phone! I could see inside the phone. I contacted him and he told me there was nothing he could do because it was "bent". Thing is I didn't even need the battery replaced. If he would have just told me there was a chance that he would destroy the phone and not be liable, I would of said no. But more importantly he purposely deceived me and knew he was giving me back a phone in which he couldn't get the screen back on it. He basically took my iPhone, which was in perfectly working order and nothing wrong with it at all except a weak battery, replaced the battery and ruined the phone. He destroyed it. And he lied about it on top of it. Do not go here because if he can't figure out what to do and ruins your phone, regardless of what he tells you, you're out of luck. He's a smooth talker and comes across as very trustworthy, so use at your discretion, you've been warned. Yeah you could sue as I was going to do, but it isn't really worth it for the cost to file a small claims. 2 stars for being great the first time. But like I said if he ruins your phone, it's not on him, it's on you. Take your iPhone to Apple, mail it in, or drive to New Orleans which is the closest Apple store. This is my 2nd bad experience with having an amateur tech establishment (Palafox Computers being the other one) in Pensacola area offer to make a minor repair to my phone and give it back to me ruined. And in the case of this one, he lied about it and tried to hide it by putting the case on disguising what he did. When I give someone my phone and it ends up in worse condition than what it was when you dropped it off, plus you paid them to ruin it, ticks you off just a little bit. NEVER AGAIN.

My daughter dropped her iPhone 6 and totally destroyed the screen. We were on vacation and didn't…read morehave a clue where to get it fixed. We first Googled Youbreakifix. It was after hours and we'd have to call back in the morning. I did another Google search and found iCracked. I requested to be contacted and within minutes was contacted by Hector. We quickly exchanged information and scheduled an appointment for 10a the next morning. Hector even called that morning to let us know he was enroute! Did I mention he came onsite!!! Absolutely great service. He was right on time. Performed the repair in out hotel room, all the time explaining everything he was doing. Great guy on top of the great service. Break your phone or tablet in Pensacola? Call iCracked and Hector. An incredible service and individual.

I got my phone fixed by Eddie and he said a high quality screen was the best for a IPhone 14 and…read morenow my screen doesn't work it lights up but the touch is out of it. DO NOT GET YOUR PHONE FIXED HERE!!!! I'm not the only person !!

Five Stars! I had two problems with my iPhone 13 Pro. The courteous staff quickly repaired the…read morephone (2 hours) for a very reasonable price. I was totally pleased.