I took my phone to Hector twice. The first time was a wonderful experience, he was very professional and I couldn't be happier. Just replaced the screen on my phone for me. Impressed.
The second time was a nightmare. I found out the hard way regardless of the image he projects to you, he is actually unethical and dishonest. I went back to him to get the battery replaced in my iPhone. When I got the phone back he put the case back on it instead of letting me inspect it first like he did the first time. I thought it was weird but didn't think much of it till I got home. Then I saw that the screen was hanging off the phone! I could see inside the phone. I contacted him and he told me there was nothing he could do because it was "bent". Thing is I didn't even need the battery replaced. If he would have just told me there was a chance that he would destroy the phone and not be liable, I would of said no. But more importantly he purposely deceived me and knew he was giving me back a phone in which he couldn't get the screen back on it.
He basically took my iPhone, which was in perfectly working order and nothing wrong with it at all except a weak battery, replaced the battery and ruined the phone. He destroyed it. And he lied about it on top of it.
Do not go here because if he can't figure out what to do and ruins your phone, regardless of what he tells you, you're out of luck. He's a smooth talker and comes across as very trustworthy, so use at your discretion, you've been warned. Yeah you could sue as I was going to do, but it isn't really worth it for the cost to file a small claims.
2 stars for being great the first time. But like I said if he ruins your phone, it's not on him, it's on you. Take your iPhone to Apple, mail it in, or drive to New Orleans which is the closest Apple store. This is my 2nd bad experience with having an amateur tech establishment (Palafox Computers being the other one) in Pensacola area offer to make a minor repair to my phone and give it back to me ruined. And in the case of this one, he lied about it and tried to hide it by putting the case on disguising what he did. When I give someone my phone and it ends up in worse condition than what it was when you dropped it off, plus you paid them to ruin it, ticks you off just a little bit.
NEVER AGAIN. read more