Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

This man is a fraud. He installed a cheap low-quality screen for $300 on my $1.5K tablet. After a…read moremonth, this screen came off and stopped working. When I brought him this tablet from Destin for diagnostics, he changed it , it's under 90-days warranty. He yelled at me and said that I dropped it myself, so the screen came off, but the screen was not broken . He closed the window of his truck and continued to scream . He has a mental problem, he can be dangerous. If you need a high-quality repair, contact Apple . He put old glue or simply did not degrease the surface. He's a fraud.

My daughter dropped her iPhone 6 and totally destroyed the screen. We were on vacation and didn't…read morehave a clue where to get it fixed. We first Googled Youbreakifix. It was after hours and we'd have to call back in the morning. I did another Google search and found iCracked. I requested to be contacted and within minutes was contacted by Hector. We quickly exchanged information and scheduled an appointment for 10a the next morning. Hector even called that morning to let us know he was enroute! Did I mention he came onsite!!! Absolutely great service. He was right on time. Performed the repair in out hotel room, all the time explaining everything he was doing. Great guy on top of the great service. Break your phone or tablet in Pensacola? Call iCracked and Hector. An incredible service and individual.

I took my phone to Hector twice. The first time was a wonderful experience, he was very…read moreprofessional and I couldn't be happier. Just replaced the screen on my phone for me. Impressed. The second time was a nightmare. I found out the hard way regardless of the image he projects to you, he is actually unethical and dishonest. I went back to him to get the battery replaced in my iPhone. When I got the phone back he put the case back on it instead of letting me inspect it first like he did the first time. I thought it was weird but didn't think much of it till I got home. Then I saw that the screen was hanging off the phone! I could see inside the phone. I contacted him and he told me there was nothing he could do because it was "bent". Thing is I didn't even need the battery replaced. If he would have just told me there was a chance that he would destroy the phone and not be liable, I would of said no. But more importantly he purposely deceived me and knew he was giving me back a phone in which he couldn't get the screen back on it. He basically took my iPhone, which was in perfectly working order and nothing wrong with it at all except a weak battery, replaced the battery and ruined the phone. He destroyed it. And he lied about it on top of it. Do not go here because if he can't figure out what to do and ruins your phone, regardless of what he tells you, you're out of luck. He's a smooth talker and comes across as very trustworthy, so use at your discretion, you've been warned. Yeah you could sue as I was going to do, but it isn't really worth it for the cost to file a small claims. 2 stars for being great the first time. But like I said if he ruins your phone, it's not on him, it's on you. Take your iPhone to Apple, mail it in, or drive to New Orleans which is the closest Apple store. This is my 2nd bad experience with having an amateur tech establishment (Palafox Computers being the other one) in Pensacola area offer to make a minor repair to my phone and give it back to me ruined. And in the case of this one, he lied about it and tried to hide it by putting the case on disguising what he did. When I give someone my phone and it ends up in worse condition than what it was when you dropped it off, plus you paid them to ruin it, ticks you off just a little bit. NEVER AGAIN.

Thank you for your service, computer is performing so much better. Blessings, Chaplain Gregread more

My repairs were done quickly. The staff was very knowledgeable and professional…read more They were able to take my computer the day I dropped it off

I shouldn't have given this business one star. I took my Galaxy S5 to have the charging port fixed…read moreafter it quit charging. My S5 was in almost mint condition because I bought a otter protection case for it since day one and I never took it out of it. It looked like brand new when I left it there for them to repair the port. However, after waiting 3 hours for it to be fixed I called them and I was told that it was ready for me to pick up. When I got there I immediately noticed that the screen had a crack on the lower left corner of it and a scratch on the screen that was not there before. All the trim on the mid housing "The chrome trim" had nicks and was dented on the top left corner and lower left corner. When I told the assistant at the counter that mid housing of my phone had been swapped he didn't seem to like it and said that they didn't do that.. When I got home I unlocked my phone using my password and the keyboard was a different color than when I left it there. That tells me that my phone was switched with an old one that they had there. Don't trust these guys. They are not honest. I am really offended that they would think that they could make a fool out of me. i'll never ever recommend these scammers to anyone, and I will see that all my Facebook friends become aware of their dishonesty also..Nobody deserves this. NOBODY.

These guys have saved me twice from buying a new iPhone! The first time the screen was cracked so…read morebad that it was not recognizing any attempt to open things or answer calls from the touch screen. I spent about 120 and had it back in a few hours. Today, I went by to see if they could repair my phone that stopped working due to getting wet, a WEEK ago! They charged me 37 bucks and told me it was a 50/50 chance of being able to fix it. I paid with not much hope bc so much time had passed. They did not get upset with me when I called twice to check on it, my nerves were going crazy. I'm currently looking for work and it's hard without a phone. They got it fixed and no extra money due. I would have left a bigger tip, if I wasn't currently looking for work!!

In the recent past PC Doctors repaired and re-organized my data files. Wayne did an excellent job…read moreunder the difficult circumstances of my aging and chaotic files. I now have new hardware. I called him again to rescue me and my business. I have full faith and confidence in his expertise and security help. I learned a lot from him and continue to trust and depend on him as a true expert. Richard Hahner Pensacola

Wayne goes over and above the expected to help his customers, his rates are fare, and he will not…read moregauge you.

Had very good experience with John at The Phone Doctor. He was very patient with my wife and I,…read moresince we are both Technically Changled. She had to buy a new phone because of the new 5G program. John was able to transfer "all" to her new phone and spent time helping her motor around her new phone. Recommend everyone with cell phone problems. stop in John would be pleased to assist. Warren and Norene Navarre

Great fast service in a convenient location. Drop off service. I was provided an estimated time…read morefor pick up and the phone was ready when I returned as promised. Couldn't ask for an easier, expedient transaction. I will gladly support this local businessman should I drop my phone again......ouch.

I've never had an issue that Digital Boardwalk can't resolve or at least point me in the right…read moredirection! I highly recommend them, as they are very responsive and supportive to our company, and have been for several years.

I love Digital Boardwalk's service and the fact that they are always available. Their staff always…read moreworks hard and diligent on my website and has increased our traffic from 1,600 views per month to more than 5,000 views per month!!! I highly recommend this service to any local business owner that is looking for exposure for their business.