My new HP Envy is running well. It is doing everything I wanted. The speed of the Intel Ultra 7 combined with the Nvidia GEFORCE RTX is amazing. read more

I noticed my battery needed recharging more often, but suddenly, it was only charging erratically. I knew who to call - Palafox computers. They've never let us down. They had the battery I needed in stock, and could work on it right away. I got my computer back quickly, with a battery that stays charged. The price was reasonable and the service was GREAT. read more

I brought in a dead PS3 and they fixed it in about a week! They had good communication by text and email and were able to fix it by ordering the part. I'll definitely be using them for repairing my other video game systems. They said they can repair anything that has a circuit board in it as long as the parts are available. read more

Donnie did an excellent job on my laptop. He's the man! I have someone I can trust with my device's T read more

I've been using these guys over the years and they just keep getting better! I brought my seven-year old iMac27 because the hard drive was wearing out. They put a new Solid-State Hard Drive in for a fifth of the cost of buying a new computer. It runs better now than the day I bought it. This is why they are perennial winners in Best of the Coast. read more

First time visiting Palafox Computers. They were quick, efficient, and honest. I wasn't charged for any extra services. They kept me up to date on repairs and they offer military discount! Friendly and helpful. read more

This is my computer place to go to! Their customer service alone is what I love but they are incredibly knowledgeable as well and 100% reasonably priced. read more

BEWARE: This Company Practices Review Solicitation & Unprofessional Responses to Negative Feedback I recently had a very disappointing experience with Palafox Computers, and I want to warn potential customers before they decide to trust this shop with their devices. I took my Lenovo Legion laptop in for a screen replacement after it was accidentally damaged. I paid $200 for what I thought would be a like-for-like replacement and installation. However, when I got my laptop back, I immediately noticed that the display quality was subpar--colors were desaturated, and the graphics were significantly worse. Since I use my laptop for gaming, the quality was really important to me, and this was a noticeable downgrade. When I called to express my concerns, the technician reassured me that the screen they installed was the exact model needed for my laptop and that no other screen would fit. He even suggested adjusting my display settings to try to fix the problem, but that didn't help at all. This made me feel misled because, despite their assurances, the display still looked off. Fast forward to a follow-up email from the owner, Kyle Crawford, asking if I was satisfied with the service. I explained the issue again, and this time he tells me that they can order the correct screen directly from Lenovo--but it will cost $498 for the screen and installation. This was frustrating because it became clear that the original screen they installed wasn't the correct one, despite the technician's previous claims. To make things worse, when I researched the screen myself using Lenovo's "detect product" tool, I found that the correct screen costs $272, not the $384 Kyle quoted me. I also found out through his own admission that they originally installed a cheaper replacement screen to save money, because most customers supposedly wouldn't want to pay for the more expensive option. While I understand trying to offer cost-saving measures, I was never given the option to pay more for the correct screen upfront. If I had known, I would have gladly paid for the same high-quality screen that came with my laptop. What's worse, the owner's responses to one-star reviews on Google are incredibly passive-aggressive and unprofessional. I should have noticed this red flag earlier, but I trusted the company because of their good reviews. After my experience, I now realize these positive reviews are largely due to review solicitation, which means they actively ask satisfied customers to leave good reviews--this inflates their rating unfairly. If you're thinking about using Palafox Computers for repairs, I strongly recommend that you sort by the one-star reviews and see how the owner responds to dissatisfied customers. His responses are often rude and dismissive, which is not how any business should handle negative feedback. It's important to know how a company treats customers when things don't go well, and unfortunately, my experience reflects that this shop prioritizes getting positive reviews over genuinely taking care of their customers. read more

They were quick to respond to my website contact asking about recovery of photos from my microSD card. The card was showing corrupted and I thought I had about a year's worth of photos on it that I had not downloaded to my computer yet. I did not leave my hard drive initially because it has EVERYTHING on it and I was uncomfortable leaving it for an unknown amount of time. I opted for them to put the recovered files onto a drive they have and I would pay for that. I was grateful that they reached out and asked if I could bring my own hard drive due to the amount of files recovered (333GB from a 128GB card) because it would add an additional $110 to the original price. They appear to be good with communication as they give you a textable number, but did not respond to my requests for updates. I understand they may not be able to give exact timeframes, but it gets frustrating when it takes longer than the estimates without any updates. I am almost certain I left the microSD card in a case because I remember the worker telling me it would help because of how small the microSD card / adapter is. When I picked it up, it was not with the case, but since I could not remember exactly and even if I had left the case, they were adamant that I did not leave it, I just let it go. read more

Have now used Palafox Computers for the 3rd time (3 different issues on 3 different devices). I've been VERY happy with their service and their employees. Highly recommend. read more

I purchased a computer the end of last year and not long after I did experience a few problems that were difficult to resolve. I really appreciated the customer service, especially from Darren who was available to help me understand what was going on and resolve the issue as soon as possible. In the end the owner and his team made sure I walked away with a satisfactory computer. read more

looking for someone to check out and possibly fix your printer? i was also looking for someone to take a look at my hp officejet printer but everyone i contacted said "they didn't work on printers!" i wish i could say just where i heard about palafox computers, i think web search, i just know their site had the word printer on it and that was all i needed to see! wish there was a happy ending but printer could not be repaired at the price i could buy a new printer. palafox computers took the printer to recycle for me. that was a big help! there is a charge for this but worth it. hopefully they were able to use some of the parts before dumping it. i would recommend and take my technical things to palafox computers. thank you!!! read more

My daughter had a replacement drawing tablet sent out to her by Huion, unfortunately they didn't install the OS. So we took it here. As soon as I called I spoke to a real person not an answering service like Geek squad and was able to bring my daughters drawing tablet in the same day. They got it fixed and back out to me in a couple days time. One of the techs even threw in Adobe Photoshop!!! Couldn't be happier with my experience. 5 stars and definitely will be returning! Thank you guys so much, I have one VERY happy 15 year old. read more

Palafox Computers - Software Installation Operating System Install - Computers Near Me - Pensacola, Florida

After one of their customers sent in their PC for an AIO installation, they got it back the next day and their gaming performance was horrible. After investigating the PC, a rogue Bitcoin Miner was installed and hidden as nmr.exe. Very unprofessional. And yes, it had to be them since the file creation date was approximately an hour after they took it in for service. read more

Palafox Computers - Oh look, 100% GPU usage - Computers Near Me - Pensacola, Florida

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These guys are life savers - they've fixed just about every Apple device I own including a water damage and cracked screens. Pricing is fair and communication is excellent! read more

I called about changing the broken screen glass on my iPad Air (4th Gen). The lady who I spoke with was very knowledgeable and checked their parts inventory, quoted me a price and how long it would take. I took it in and it was ready the same day! I also had them install a screen protector to help prevent any future cracks. I was not only amazed at how quickly they completed the work but also what a fabulous job they did on my iPad. You cannot even tell that anything had ever been done to it! I will use them again for any future computer needs! I highly recommend them! Tom A. read more

Taking my tablet to Palafox Computers was an excellent experience both the woman who received the tablet on Sat and the woman who retrieved for on Tues morning were friendly and polite. The repair done works! I will recommend Palafoc Computers to my family and friends read more

They offered me $176 dollars for a 2019 MacBook Air. They said they use Apple's website to get that price and that every other store, specifically mentioned Best Buy, also use the same website. I'm no computer expert, but that offer seemed low. Took it to Best Buy and they gave me $425 store credit for it. Granted, it's store credit but I'm sure a cash offer would be much higher than $176 by Palafox Computers. I've never used them for computer work or anything else so I can't speak that, but what they offered was very slimy and not right. (There was a 2018 MacBook displayed for sale in the store for either 799 or 899, can't remember exactly.) Would not recommend. read more

This group has taken wonderful care of my family for years. Highly recommend!! Please check them out.

Very happy with the service I received on my computer. Palafox Computer was fast and keep me updated as to repairs done and when it would be ready. read more

Helpful. Knowledgeable. Efficient. Fixed my iPhone and kept in great communication the whole time

Service and everything was great. Good communication. However, after a $600+ fix, the machine prompted me for a tip. Know what 20% of 600 is? Yea, exactly. Every single service in America does not require a tip, holy cow. Everything else was fantastic. read more

I just want to say a BIG thank you to Palafox Computer, we had an urgent computer repair need and you not only met, but exceeded our expectations. The service was fast and friendly, and the price was very fair. I would recommend you to anyone, and look forward to doing business with you in the future. Thanks so much! read more

Great job Great service Great team. But I wasn't happy about the verbal suggestion that I should give a tip, because of fast service. It was very unprofessional to do so. read more

Needed a Windows 7 desktop data transfer to a new desktop. Quick turnaround (less than 24 hours) with everything working well (with a few more updates). Excellent service, competitively priced, friendly staff. I'd come here every time for my computer services read more

My Playstation 4 was running very hot and loud, dropped it off at Palafox Computers and they had it running like new early next morning!

The BEST repairs, the BEST staff, the BEST prices ...what more can you ask for! Palafox Computers has it all. Everyone is so friendly and professional and knowledgeable. There is an expert for Apple and Android phones and Apple and PC computers. I heartily recommend them for expert repair and service. read more

We have used Palafox Computers for our computer needs for a couple of years. We have both a Mac and a PC and they work on both. They have always exceeded expectations. Service has been prompt and reasonably priced. Their technicians are friendly and knowledgeable. I highly recommend this business for all your computer needs read more

Story time: Graduation day, getting photos with fam I hand my Aunt my phone, she immediately drops it. My dad tries buying one of those DIY phone repairs on Amazon, of course it doesn't work out. Not only this but when I go to Battery Plus, they wouldn't even TAKE it because they said it was "done for" since my dad didn't take some part out immediately when he tried taking apart my phone. Apparently this meant there could've been a short or something, break everything etc etc. At this point I'm like "crap gotta get a new phone these guys won't even TRY to fix my phone it's so bad." I take it to these guys and they fixed it in probably less than an hour, AND for way less than what Batteries Plus charged! Giving four stars because I'm not sure on their other services, but the phone repair was great and cost effective, thanks (: read more

Nice folks , however , I clearly stated and emphasized I only wanted a look to see if a software boot would solve the issue and I did NOT want to spend any amount on repair -parts otherwise (the computer was aged and not worth expense ) . Was told 30.00 for that time spent and would call me at that stage . I was called only after a complete diagnostic (60.00 ) was done .. obviously the quick fix was not in the answer and known prior to doing all that full diagnostic time .. read more

This is the 'go-to' shop for local Mac users and enthusiasts in the area. They have great prices as well, compared to Apple they saved me ton of money on fixing my Macbook Pro. I know they also sell pre-owened Macs and fix / service iPads and iPhones. It's a very nice shop with intelligent repair people and lots of experience. Highly Recommended A++++ read more

Saturday morning I was distraught and freaking out. My computer would not stay connected to the internet. I went online looking for anyone that could help on a Saturday morning. I called three places before Palafox Computers. Each one had a voicemail stating they were not open on the weekends. My last hope was calling Palafox Computers. The man answered on the first ring and was so happy to help me. I asked if he was available for me to bring my computer in to the shop. After just a few seconds he was able to walk me through the fix! I was stunned. He was polite, kind, courteous, friendly, and I could not have been more shocked that he helped me over the phone for no charge! I was willing to pay a lot to fix this thing. Seriously! This machine has all of my work, school, employee, and staff information on it. No back ups. It is detrimental to my everyday life. Palafox Computers is a god send. I will sing their praises to anyone and everyone. So very glad that he was able to fix my computer. I told him I would write a review, and this feels like it isn't enough. Thank you very much for helping me! read more

DONT GO TO PALAFOX COMPUTERS, there repairs are horrible! I had them install a hard drive and they didn't even screw the blocking shell back to my computer and it completely ruined it! Also tried to sell them a perfect conduction almost brand new lap top and they quoted me a disagusting low amount for it then when I tried to negotiate with them they asked for my computer back and then made up there was so much wrong with it that they couldn't buy it more then 200 bucks when before they said that nothing was wrong with it! Palafox computers needs to shut down. Everyone I talk to says the same thing read more

I needed to get my computer repaired on short notice. The shop I typically use said it would be five days before they could even look at it. Palafox called me with repair options (I went with the least expensive) and they had it back to me the same day. Outstanding! read more

I highly recommend Palafox computers. They have an excellent, helpful, professional staff. They helped me find the best and most economical fixes for my dead iPhone battery, broken iPhone screen and broken Mac keyboard. read more

I can't say enough good about the service here. The staff did a great job, and the repair was done extremely promptly. I will definitely use them again and highly recommended them. read more

They do not know how to back data on a computer. All im told im sorry oh well dont complain you made you 125 fee. I take this as a lesson learned but i feel strongly others must be warned. These people dont know what they are doing and have no business working on a computer read more

Last ditch effort as I was not able to repair the computer despite my extensive computer experience. Gave up and had Geek Squad look at it. No luck there either. Called Palafox and was greeted with a friendly and understanding person. Dropped the computer off and it was repaired that day. Repairman was very accommodating and explained where I went wrong. Highly recommend for any of your computer issues. read more

Browser was never tested. 30 minute drive to drop off on Thursday and pickup on Friday each way. They never even bothered to look at the monitor. Took PC into PC Done Right the following Monday and received huge printout for repairs needed that Palafox didn't fix. Sent screenshot of virus on PC and text to Donnis @ Palafox when I arrived home on 7-13-18. No response from Palafox. Disputed $99 charge for "All repairs come with a 30 day warranty on labor". Kyle called me from Palafox on 7-31-18 and said they would argue with American Express to maintain fees! He said I rushed them. Really??? Palafox shouldn't charge for virus that they didn't remove no matter how long it takes. They should not have returned it to me NOT FIXED!!!! read more

Very very disappointed. I purchased a MacBook Air from Palafox Computers on December 12,2018. I was extremely happy with my purchase since my older Mac Pro I'd never had any problems with and it was over 10 years old. It wouldn't take updates any longer so I'd heard now about Palafox Computers and went there to get a new refurbished one. Happy happy me until this past Monday when I opened it (I only use it about once a week or so) and the LCD screen was dark on the lower half. Hmmm I thought I'll just reboot it and it'll be fine. Well I wasn't so I called Palafox Computers and brought it in and was told it must have gotten dropped or maybe a pet knocked it etc. Well, it never moves off my desk and we have no pets so? Staff tells me they can fix it by replacing the screen to the tune of $349! What! I'm not happy so they tell me they can replace at the screen cost of $308! Since it's out of warranty! I've only had it 4 months! That puts my cost of a computer I only use occasionally to about $1000! I'm not a happy camper. Should have just gone out and bought a new Apple elsewhere and it looks as though I'll now have to do that. I've referred friends here before but will no longer do so. read more