Hostile Owner - Terrible Experience - Lost Hundreds On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return. read more

Cellular Nerd - Receipt - Mobile Phone Repair Near Me - Navarre, Florida

This man is a fraud. He installed a cheap low-quality screen for $300 on my $1.5K tablet. After a month, this screen came off and stopped working. When I brought him this tablet from Destin for diagnostics, he changed it , it's under 90-days warranty. He yelled at me and said that I dropped it myself, so the screen came off, but the screen was not broken . He closed the window of his truck and continued to scream . He has a mental problem, he can be dangerous. If you need a high-quality repair, contact Apple . He put old glue or simply did not degrease the surface. He's a fraud. read more

Cellular Nerd - The tablet screen that came off - Mobile Phone Repair Near Me - Navarre, Florida

My Ipad screen was cracked. They did repair it, but it took two more visits and a second new screen. The buttons would stick randomly. Now it is damaged again. It has not been dropped. They refuse to repair the screen a third time, even though it is under a warranty (less than 60 days). I'm told it must have been caused by pressure. That was the exact problem with the first screen they replaced. The buttons stick. I was warned by two other local shops not to have the screen repaired because it only creates further problems. Sure enough that is what has happened! read more

You simply don't find customer service like this anymore. I had a broken iPad Pro 12.9" screen. Cellular Nerd ordered a screen, but the screen wasn't responsive once installed. Instead of trying to order a replacement screen, Eric - the owner - ordered an entire new iPad - no hassles, no questions. Then, when it came in, he and Abraham transferred all my data over. I am sure he likely lost money on this, but his priority was taking care of his customer. These are honest people who run an honest business. You can't go wrong with them if you have repair needs. read more

After going to 3 other repair places that all told me that it would take a week or more to get a new screen for my iPhone 11 Pro Max I stopped in at Cellular Nerd. Eric was super friendly, answered all my questions, had the part on hand and got to work immediately. While I was waiting some lady came up and was being very rude. She claimed that Eric messed up her phone. He tried to explain that the part he replaced was defective. He refunded her money and offered to repair her phone again, but she continued to throw a fit and make threats. Eric handled the situation very professionally and even got my phone fixed in the middle of it. I will definitely take all my future phone repairs to Cellular Nerd. read more

LOOK NO FURTHER Five star service from a really great guy. Came right to my house. I walked my phone out with a cracked screen and 10 minutes later it was all fixed. Later that evening, I discovered an issue that needed to be addressed, and he came out first thing the very next day and fixed the issue. read more

My First repair: I took my daughters ph to Eric to have her charging port replaced. The service was very fast the price was very reasonable. We even later went bk and upgraded her phone to and Iphone. Eric is super duper friendly and professional. I would highly recommend him to anyone and I definitely bookmarked the CelluarNerd pg in the event that I need to have any electronics repaired or soldered. Update New Phone Repair: I cracked my glass screen protector, I went to Eric and as always was taken care of quickly. I love this guy I mean who wouldn't hes super friendly,really funny & always eager to help.I ALWAYS know that I can can count on him to answer any questions I may have in regards to Apple products, watches,Androids etc. etc. Seriously!!! though if you have any cell phone that needs to be repaired or need accessories Call 850 Got- Nerd u wont regret it! read more

After speaking with the owner, he explained to me the reason for two different charges for the same service due to a diagnosis during the first data transfer in able to identify what parts were needing replacement so the phone could perform the data transfer after the water damage. I'm very pleased with the explication and value the owners time to speak with me to help me understand the services and cost for the repairs. I did mention it would be helpful if I could get a quote for repairs and he did say they are going to provide work orders for the customer to sign prior to repairs being started. read more

Cellular Nerd - Mobile Phone Repair Near Me - Navarre, Florida

Nice owner, professional and courteous! Quick service and knows his stuff. Highly recommend this company over those quick fix places in the mall. This company stands behind their work and gives great customer service. The have mobile options too so that definitely adds to the convenience when you catch yourself in a bind with a broken phone. read more

Cellular Nerd - Mobile Phone Repair Near Me - Navarre, Florida

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Eric and Abraham were amazing! Had an old iPhone 6 and after a software update we couldn't get it to open. These wizards were kind, polite, patient, and great communicators...especially for older folks who are nervous or don't understand how technology works. They are now our go to guys for phones and computers. Affordable, friendly and most of all STRESS-FREE! read more

I went here due to the great reviews but was sadly very disappointed. Just needed a new battery on a perfectly good phone. Adam took it apart & then it was totally useless. New battery that would not charge. Took it back & was told it was working fine but still wouldn't charge & kept shutting down. My husband took it back next day to Eric that thought it was just a bad battery. Battery was changed but still did not fix the problem. I then took it to Best Buy & tech said it was missing a part, now was unfixable. Had to order a new phone. I did contact Eric (owner). He did refund my money for battery & offered a new phone at his cost but I feel I could not trust this business anymore. They never would admit they ruined my phone!! I didn't want to buy a new phone. I just needed a battery!!! Very disappointed in the reckless behavior of their employee. Today Eric text me & has a new phone for me NO CHARGE!! I must say he came through and is no longer on my list of unreliable businesses. Thanks Eric for standing by your work & reputation. read more

Came to my office and fixed my iPhone in 15 mins. Awesome experience. Highly recommend them!

My husband and I both got our phones fixed, and he got a new battery. The gentleman helping us was friendly and did an incredible job! The price was reasonable. We tell all our friend to go here if they have a cracked screen! read more

This company is amazing! He is super friendly, knowledgeable and is extremely affordable! He offers a one of a kind service by coming to you to do the repair! I had my iPhone battery replaced 4 months ago and it just so happened to crap out again, given his extremely low prices to swap out the battery I had no problems paying for a second one (a heck of a lot cheaper than buy a $1K iPhone X!) but he insisted on swapping out the battery for nothing, even though it was outside of the manufacturers 3 month warranty! He's an honest business man offering a unique service at a great price, I would send anyone to him. read more

What a great concept!! I Iove the fact that Eric was able to come to me. I didn't have to take time off from work and fight traffic to get my phone repaired. Not only was it super easy to schedule an appt but he works fast, is super friendly and also the best price around!! Thank you Eric for making my emergency a priority. read more

Superb service and communication! It was super easy to set up an appointment and Eric had great communication throughout the process. He was actually running ahead of schedule and called to see if we could move the appointment forward (when does that ever happen?) Eric is polite, professional and does great work. This is a local businessman who stands behind his work and we will certainly take our future repairs needs to him. Five Stars! read more

Talked to Eric about a cracked iPhone 6s screen. He was swamped, but still I received same day service from his partner, DuValier. He showed up quickly and fixed the problem immediately. Courteous and professional and knew his stuff. For coming directly to your house, fixing the issue on site, the price was quite reasonable. DuValier was gone in less then 40 minutes. I was thoroughly impressed. I highly recommend CN. read more

Outstanding service from Eric!! Fast, reliable and dependable! He came to me at the guaranteed time. He was able to resolve my issue for a significant amount less than we originally thought it would be based on my problem. Highly recommend! His pricing is competitive and he come's to you!! read more

Highly recommend cellular need!! Great customer service and convenient. Keeps allot of parts in stock for same day fixes.

Absolutely 10000/10!!! My phone got dropped in the river on Sunday, we called Cellular Nerd at 7:30am on Monday and it was fixed and back in my hand at 11:15!! Eric was so quick and did a phenomenal job! The price was SO reasonable, and so much cheaper than anywhere else for such a great job!! Will absolutely use again!! read more

I tried to get a hold of them but they would never contact me back after multiple tries! I was quoted a low price but once I wanted to set an appointment with them for the amount they told me they would do I never received a follow up read more

I cannot say enough good things about Eric! He was very accommodating to our needs. Very friendly and professional. Eric made my sons day by being able to fit us in to repair his iPad screen! He goes above and beyond for his customers and is a top notch guy! Best of all, he's mobile and will come to you! Thank you a 1000x, Eric! read more

All I can is Wow! They were efficient and money saving! I will be recommending this company to all my family and friends. I brought my iPhone 8plus in for a new screen and they were the cheapest and even put on a screen protector! I can't say enough good things about this company. It's hard to find reliable, money saving and efficient place to work on my phone. Thank you Cellular Nerd! read more

Cellular Nerd completely messed up my $800 phone. I cracked my screen and he tried to replace it. Well, it didn't even fit first of all. There was a corner that wasn't even connected and dust/dirt was getting in it. My bottom speaker didn't work. I couldn't hear using my speakerphone nor could I hear my phone even ringing. After a few days my top speaker stopped working and I couldn't even hear any videos I played. I contacted him concerning this issue and of course he did not even acknowledge the fact that he could have possibly been the problem but instead he stated that the repair he did had nothing to do with the speakers. Well, I absolutely know in my heart that he is the reason my phone was damaged! It was working just fine before he touched it. It would have been a little bit different if he would have at least said, "well, let me take a look at it and see what I can do." I would NEVER recommend that he repair any electronic device. I also have called the BBB and businesses that he has left his card with to pass out to advise them of this! read more